Bee-Improvements is far from reputable, I would classify them as despicable. I would not recommend them to anyone and I mean anyone!
We too were scammed. My husband and I had responded to an insert that was attached to our mailbox in mid-October. Prior to that we had done our research and nothing derogatory was found. So, we proceeded to inquire about their services and express our interest in a finished basement.
Soon thereafter, a representative from this company (Glenn Taylor) claiming to be the owner through an inheritance contacted us. Through many calls and house visits, he convinces us that his company can do the job that we were wanting at a reasonable price and have it completed within 2 weeks. In addition, they were offering a free 51 flat screen TV and carpeted steps to all new customers. In the midst of everything, Glenn also mentions that all of their supplies come from Home Depot which they have account with, so should we see something different that we wanted to just let him know and he will compromise with any changes. Who would turn that down?
Finally, after careful thought and consideration our contract was signed on 10/22/2012. The binding contact between us and this company at the time appeared to be very lucrative and just what we wanted. We had been saving for our basement so we were able to put a nominal amount of money down as a deposit while only having to finance a fraction of the cost.
Eagerly waiting, two weeks had come and gone. No courtesy call from anyone to explain when and what time they would arrive. So, I call the office number (that no one ever answers) 614-384-5912. I leave a very detailed message. I also call Glenns cell number and after leaving several calls and messages, its a long while before I hear from him. Coincidentally, we receive a call but its not Glenn, its a representative from Rite Rug. I guess they sub contract with them as well. They come out and measure and their exact words to us were we were under the impression that your work was complete, we can not measure or lay carpet until the other work is done.
A few days later, we receive a call from sub contractors advising us of the day and time they would be out to begin work on our basement. By this time, we are completely agitated at the lack of communication weve received thus far. Keep in mind, we are close to Thanksgiving and this project should have been completed prior to Thanksgiving.
Anyway, the contractors began the project making it very clear that there is no way they would be completely done by Thanksgiving; however Christmas would be more attainable. As they began the work on our basement, we would soon find out that what we thought would be finished would not be. All of the sales talk and pictures were deceptive.
After, most of the dry wall was hung; we noticed that our laundry room (which is very spacious) did not have dry wall. I tried calling Bee-Improvements again, no answer. So I sent a text message to Glenn and he replied back to say most people dont want to pay for that room to be finished. So I replied back to inquire about the additional cost and to state that there was no exclusion in our contract to say that this would not be done and after that I never heard back. So the story gets deeperseveral weeks later the contractors arrive with items to complete the bathroom in the basement, none of which we liked. None of these items were items we were shown through the pictures of work that was already completed (deception)!!!
We expressed our dissatisfaction with the lack of quality in the material, went to Home Depot priced out all of the items they purchased and my husband and I picked out what we wanted. Immediately, someone claiming to work with Glenn calls to facilitate our changes with the bathroom. He proceeds to tell us since the items that we wanted far exceeds the items they normally get, we would be responsible for the difference and since it was a special order, they needed the money asap so that they complete the basement. So we fork over more money. Our check is cashed right away and when we called Home Depot a week later to inquire about our special order, there was never one made.
Long story short, for various reasons there were several times where the contractors were either late or just wouldnt show at all. Things were getting worse. Come to find out they too were getting the short end of the stick. Our basement could not get finished because they did not have the appropriate funds or supplies to complete the job.
I am still very dissatisfied with the service I have and still am receiving. To this day (January 30th) our basement has not been finished. The special order items for our bathroom, our back-up sump pump, carpet, paint, flooring, doors, knobs and the TV we were promised are still left uncompleted.
My last conversation with Glenn was this morning which was purely by trickery. I had a friend call and act as if she was interested in a basement. Glenn called her back immediately and she handed me the phone. Lets just say my conversation with him was not very pleasant. He still continues to lie and make promises that he cant keep. He has not been able to account for his negligence and answers as to where our money has gone and why our basement has not been finished.
Im not sure how he has been able to operate this long stealing and conniving people. However, I will not tolerate this. His actions are that of a con artist and as far as I am concerned he should not be able to legally operate any kind of business. I do intend to contact the media, social networks, BBB as well as the Attorney Generals office. There may be grounds for litigation however; I will leave that in the hands of an attorney.