• Report: #1006080

Complaint Review: Bee Improvements

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  • Submitted: Wed, January 30, 2013
  • Updated: Thu, February 28, 2013

  • Reported By: Very Dissatisfied Customer — Columbus Ohio United States of America
Bee Improvements
4200 Regent St Columbus, Ohio United States of America

Bee Improvements Glenn Goddard or Glenn Taylor Deceptive..BUYER BEWARE Columbus , Ohio

*Consumer Comment: Ripped off 10 years ago by Glen Goddard

*Author of original report: Very Upset!!!

*Consumer Comment: You were smart.

*Consumer Comment: Sorry I can't help

*Consumer Comment: Same story/different house

*General Comment: Would like some help, please

*General Comment: Would like some help, please

*Consumer Comment: Good work

*Consumer Comment: We too were scammed by Bee Improvements

*Consumer Comment: We have been through the same exact thing.

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CONSUMER ALERT
Bee-Improvements is far from reputable, I would classify them as despicable.  I would not recommend them to anyone and I mean anyone!
We too were scammed.  My husband and I had responded to an insert that was attached to our mailbox in mid-October.  Prior to that we had done our research and nothing derogatory was found.  So, we proceeded to inquire about their services and express our interest in a finished basement. 

Soon thereafter, a representative from this company (Glenn Taylor) claiming to be the owner through an inheritance contacted us.  Through many calls and house visits, he convinces us that his company can do the job that we were wanting at a reasonable price and have it completed within 2 weeks.  In addition, they were offering a free 51 flat screen TV and carpeted steps to all new customers.  In the midst of everything, Glenn also mentions that all of their supplies come from Home Depot which they have account with, so should we see something different that we wanted to just let him know and he will compromise with any changes.  Who would turn that down?

Finally, after careful thought and consideration our contract was signed on 10/22/2012.  The binding contact between us and this company at the time appeared to be very lucrative and just what we wanted.  We had been saving for our basement so we were able to put a nominal amount of money down as a deposit while only having to finance a fraction of the cost.  
 
Eagerly waiting, two weeks had come and gone.  No courtesy call from anyone to explain when and what time they would arrive.  So, I call the office number (that no one ever answers) 614-384-5912.  I leave a very detailed message.  I also call Glenns cell number and after leaving several calls and messages, its a long while before I hear from him.   Coincidentally, we receive a call but its not Glenn, its a representative from Rite Rug.  I guess they sub contract with them as well.  They come out and measure and their exact words to us were we were under the impression that your work was complete, we can not measure or lay carpet until the other work is done.

A few days later, we receive a call from sub contractors advising us of the day and time they would be out to begin work on our basement.  By this time, we are completely agitated at the lack of communication weve received thus far.  Keep in mind, we are close to Thanksgiving and this project should have been completed prior to Thanksgiving. 

Anyway, the contractors began the project making it very clear that there is no way they would be completely done by Thanksgiving; however Christmas would be more attainable.  As they began the work on our basement, we would soon find out that what we thought would be finished would not be.  All of the sales talk and pictures were deceptive.
 
After, most of the dry wall was hung; we noticed that our laundry room (which is very spacious) did not have dry wall.  I tried calling Bee-Improvements again, no answer.  So I sent a text message to Glenn and he replied back to say most people dont want to pay for that room to be finished.  So I replied back to inquire about the additional cost and to state that there was no exclusion in our contract to say that this would not be done and after that I never heard back.  So the story gets deeperseveral weeks later the contractors arrive with items to complete the bathroom in the basement, none of which we liked.  None of these items were items we were shown through the pictures of work that was already completed (deception)!!!

We expressed our dissatisfaction with the lack of quality in the material, went to Home Depot priced out all of the items they purchased and my husband and I picked out what we wanted.  Immediately, someone claiming to work with Glenn calls to facilitate our changes with the bathroom.   He proceeds to tell us since the items that we wanted far exceeds the items they normally get, we would be responsible for the difference and since it was a special order, they needed the money asap so that they complete the basement.  So we fork over more money.  Our check is cashed right away and when we called Home Depot a week later to inquire about our special order, there was never one made.

 Long story short, for various reasons there were several times where the contractors were either late or just wouldnt show at all.  Things were getting worse.   Come to find out they too were getting the short end of the stick.  Our basement could not get finished because they did not have the appropriate funds or supplies to complete the job. 

I am still very dissatisfied with the service I have and still am receiving.  To this day (January 30th) our basement has not been finished.  The special order items for our bathroom, our back-up sump pump, carpet, paint, flooring, doors, knobs and the TV we were promised are still left uncompleted. 
My last conversation with Glenn was this morning which was purely by trickery.  I had a friend call and act as if she was interested in a basement.  Glenn called her back immediately and she handed me the phone.  Lets just say my conversation with him was not very pleasant.  He still continues to lie and make promises that he cant keep.  He has not been able to account for his negligence and answers as to where our money has gone and why our basement has not been finished.
    
Im not sure how he has been able to operate this long stealing and conniving people. However, I will not tolerate this.  His actions are that of a con artist and as far as I am concerned he should not be able to legally operate any kind of business.  I do intend to contact the media, social networks, BBB as well as the Attorney Generals office.  There may be grounds for litigation however; I will leave that in the hands of an attorney.
BUYER BEWARE!!!  
 

This report was posted on Ripoff Report on 01/30/2013 10:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bee-Improvements/Columbus-Ohio-43219/Bee-Improvements-Glenn-Goddard-or-Glenn-Taylor-DeceptiveBUYER-BEWARE-Columbus-Ohio-1006080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Ripped off 10 years ago by Glen Goddard

AUTHOR: mnger9 - ()

This guy ripped us off over 10 years ago when he was doing business as a company called "Prime One Improvements". He got us for well ove 10 figures. I vowed that i would track him down for the rest of my life until he was caught. He'd also gotten another couple in Cleveland as well. Took money, and didn't finish/start work. He got us at a very vulnerable time too, as I'd just started a new job. I have quite a file amassed on the guy. There is also a facebook page titled: Bee Improvements sucks and Glen and Lisa Goddard are con artists.

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#2 Author of original report

Very Upset!!!

AUTHOR: Very Dissatisfied Customer - (United States of America)

All...Please file complaints with the BBB and the Attorney Generals Office.  In addition, please send your stories to channel 6.  I have done all the above.  The more exposure Glen Goddard gets.. the better off WE will be.  Maybe we can help someone else from getting SCAMMED!

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#3 Consumer Comment

You were smart.

AUTHOR: Anonymous - (USA)

You were very smart to insist that they pull permits. We were led to believe that they weren't necessary. There is a good reason that Glen never filed the paperwork. Well, two good reasons. The first is that their work would never, ever pass code and the second reason is that he wants the money ASAP to support his drug habit.
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#4 Consumer Comment

Sorry I can't help

AUTHOR: Anonymous - (United States of America)

I wish I had a reason of why Glen gave us our money back. The only thing I can think of is he never started our work but with all of his other problems I was convienced in would never see it. His assistant was the one that really came through but I think it was pure luck. I feel terrible that others are experiencing same problems with him and are struggling getting answers. He deserves to pay for the problems he has created and I hope everyone takes legal actions towards him. Good luck to everyone. I better never see a bee improvements advertisement on my mailbox again!!
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#5 Consumer Comment

Same story/different house

AUTHOR: Frustrated - (United States of America)

Your stories are the same as mine. We've had the same experience with Bee Improvements. No sense giving the details; its like a bad record playing over and over... Ugh
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#6 General Comment

Would like some help, please

AUTHOR: Izzy Benton - (United States of America)

I just read all the posted reports on Bee Improvements and my heart sank. Everything that has been posted has happened to me and my family. I am looking for help in understanding how you got your money back. I'm very stressed about this. Thank you in advance for your help.  izzybenton@gmail.com
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#7 General Comment

Would like some help, please

AUTHOR: Izzy Benton - (United States of America)

I just read all the posted reports on Bee Improvements and my heart sank. Everything that has been posted has happened to me and my family. I am looking for help in understanding how you got your money back. I'm very stressed about this. Thank you in advance for your help.  izzybenton@gmail.com
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#8 Consumer Comment

Good work

AUTHOR: anonymous - (United States of America)

So glad for you!! You got your money back!! And hopefully the check didn't bounce? Glen just bought a new jaguar! No car problems.
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#9 Consumer Comment

We too were scammed by Bee Improvements

AUTHOR: Anonymous - (United States of America)

Everything that has been mentioned above sounds just like the Glen that we met.  Everything thing seemed legit with his company and I took 2 years to sign on the dotted line because I wasn't sure to trust myself that this was a good company.  I googled his company many times before signing and everything seemed good so I am not sure what happened in the last month.  Glen spent hours in our house on numerous occasions going through the process with us and we finally agreed to do the deal with Bee.  I insisted that a permit be pulled in the company name even though he said I could just do it in my name. 

We paid him a nice down payment and then we were going to finance the rest, and he said he would get the permit started before Christmas.  Well, this past Monday my husband called the City himself to find out that no paperwork had even been submitted from Bee.  I immediately called Glen demanding all of our money back.  Sometimes when I would call he would pick up and sometimes he wouldn't.  I called his office, his cell, and texted LOTS of times.  We finally agreed to meet last night to get our entire deposit back and of course, he never showed. 

I got a call from his assistant saying she felt bad but he was having trouble with his car.  I know that is a lie, but she asked if she could personally bring me my check.  I ended up meeting her today to get the check in which I am very happy, but I still am upset about this entire deal.  I can't believe not only my husband and I but MANY other people are having troubles with Glen too.  It makes me sick to my stomach that a person can do this to people who work hard for their money.  I just hope my post helps at least one person from not using Bee Improvements. 
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#10 Consumer Comment

We have been through the same exact thing.

AUTHOR: Anonymous - (United States of America)

Everything that you mentioned has been our experience too. However, tonight it got much, much worse when we found out that the contractors (that glen hired off of Craig's list) that had been working on our basement wired all of the new electric in with our old electric. They didnt add any new breakers! Now not only do we have two rooms upstairs where the lights aren't working because the breaker blows right away, we also have a major fire hazard! We are just so upset and sick over this. My husband hasn't been able to sleep. We wish that we had never started this project and just want our money back. This electrical issue is in addition to numerous other problems that we found once we had people that knew what to look for check out the work. I mean too many issues to list.

We too did our research before starting this project and we didnt find any negative information. But now these negative reviews are popping up everywhere. I am now convinced that all of the positive reviews we previously found must have been written by glen himself.

Please, please, please if you are a consumer and you read these reports and for some reason still are considering allowing Bee to do work in your home, be sure to take out permits so that you know the work is at least being done correctly!
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