• Report: #997310

Complaint Review: Bee Improvements

  • Submitted: Tue, January 15, 2013
  • Updated: Wed, February 13, 2013

  • Reported By: Anonymous — Columbus Ohio USA
Bee Improvements
4200 Regent Street Suite 200 ColumbusInternet, Ohio United States of America

Bee Improvements Unprofessional, dishonest, deceitful, and rude Columbus, Ohio Internet

*Consumer Comment: Scammed By Glen Goddard or Bee Improvements?

*Consumer Comment: Buyers need to beware

*Consumer Suggestion: Very similar to our own experience!

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Bee Improvements provided us with the worst service we have ever recieved. They do not return your phone calls, nor follow through on any promises or contracts made.

We invested a large amount of money into refinishing our basement. We were told that it would take 3 weeks to finish and that everyone we would encounter would be very professional and clean. The owner made us feel as though we trusted him and were in good hands.

The basement remodel ended up taking 8 weeks to finish, and we are still waiting on items in our contract that we never recieved. The owner will not return my calls and the company itself does not answer their phone.

This nightmare of a remodel started out with the project beginning 3 days late. We were not notified until the morning they were supposed to arrive, after the scheduled time they were supposed to be here. The day the project finally began, the wrong supplies were ordered, and the foreman never did show up in time for us to speak to him. The men kept showing up late, continues to smell like smoke, and were very loud and vulgar while speaking downstairs. Keep in mind that we had a one year old in the home throughout this whole time.

The owner promised us that things would get better. Supplies were continually not being paid for by the owner, therefore putting off the remodel day after day. I had to personally call the owner 10-15 times a day trying to get items paid for as the contractors could not get ahold of him and were just standing around downstairs. The foreman was rude over the phone and never did show up, so the owner hired new contractors. After the fact, I found out they were obtained through Craigs List and the owner did not even know them. This made me feel unsafe that these men would be in our home each day with my Daughter and myself alone.

Items continued to not be purchased by the owner, setting our project back even further each day. I had to make calls all day each day, just trying to reach someone to pay for our supplies. Eventually, 3 weeks turned into 8 weeks, and our basement was not finished for our out of town guests on Thanksgiving.

The owner and the project manager were rude, dishonest, and rarely returned our phone calls. For weeks at a time, we thought they went out of business as no one could get ahold of the company nor get any supplies paid for or ordered.

The basement has been partially finished now for 8 weeks and we still can not get ahold of anyone to finish the work. This was the worst experience of my life and I just want it to be over. This basement that we were promised would take 3 weeks to finish, took 8+ weeks and caused a lot of anxiety and stress in our home. 

We will now check references and reviews extensively before hiring anyone for any services in our home. Everyone please be aware of this company and the owner Glen. He comes off as nice and trustworthy as he is trying to make the sale in your home. He turns into a very poor business owner that blames everyone else for his mistakes, and does not even try and fix them. Horrible, horrible experience.

This report was posted on Ripoff Report on 01/15/2013 01:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bee-Improvements/ColumbusInternet-Ohio-/Bee-Improvements-Unprofessional-dishonest-deceitful-and-rude-Columbus-Ohio-Internet-997310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Scammed By Glen Goddard or Bee Improvements?

AUTHOR: Very Dissatisfied Customer - (United States of America)

I found this information on http://www.consumerfraudreporting.org/governments.php.  If you were scammed by Glen Goddard or Bee Improvements, here are some helpful resources.  I plan to write to them all.  In addition, there is now a Facebook page "Bee Improvements Suck" please join us on there, maybe collectively we can help each other through this chaos.

United States of America

Federal Trade Commission - The Federal Trade Commission provides information to help consumers spot and avoid fraudulent practices in the marketplace, and can be contacted at the following:
WASHINGTON DC 20580-0001
Phone: 1-877-FTC-HELP

Click here to search the FTC database to see if a particular company or product has been investigated for false advertising, defective products or other trade issues? Just search the Federal Trade Commission's (FTC) database.
FBI (Federal Bureau of Investigations)

Local FBI office: Click here to locate your local FBI office's address and phone number.
FBI Internet Fraud Complaint Center
The Internet Crime Complaint Center can best process your complaint if they receive accurate and complete information from you. They request that you provide the following information, if available, when filing a complaint:

Your name
Your mailing address
Your telephone number
Name of the individual or business that defrauded you
Address of the individual or business that defrauded you
Telephone number of the individual or business that defrauded you
Website and email address of the individual or business that defrauded you
Specific details on how you were defrauded
Any other relevant information necessary to support your complaint

Filing a complaint with the FBI:

How to file
Information Requested
National Fraud Information Center - non-government org - The NFIC was originally established in 1992 by the National Consumers League, the oldest nonprofit consumer organization in the United States, to fight the growing menace of telemarketing fraud by improving prevention and enforcement.

Latest fraud news
US Postal Service - The U.S. Postal Inspection Service should be contacted if you think you may have been victimized by a fraudulent promotional offer. You can contact them at the following address, or check the government pages of your telephone book:
CHICAGO IL 60606-6100
Secret Service - If you ever receive an e-mail or fax from someone you do not know requesting your assistance in a financial transaction, such as the transfer of a large sum of money into an account, or claiming you are the next of kin to an wealthy person who has died, or the winner of some obscure lottery and suffered a significant financial loss related to the advance fee fraud (so-called "Nigerian scam"), please contact your local Secret Service field office. Telephone numbers are available in the Field Office Directory and may also be found on the inside cover of your local telephone directory. Any investigation regarding this type of fraud will be conducted on a case by case basis at the discretion of the local Secret Service and U.S. Attorney's Office.
State Attorneys General. Your state Attorney General or local office of consumer protection is also listed in the government pages of your telephone book.
Securities and Exchange Commission - The SEC has an online center for complaints and enforcement tips.  Through this page you can file a complaint or provide the S.E.C with tips on potential securities law violations.
EConsumer.gov, a service of the International Consumer Protection and Enforcement Network
Tax scams: Whether by email, mail or phone send the information and a copy of the mail or email to phishing@irs.gov
Non-governmental Agencies and Organizations that can help with frauds

Better Business Bureau Contact the Better Business Bureau where the company is located.
National Fraud Information Center/Internet Fraud Watch The NFIC is a project of the National Consumers League, which helps consumers with information, referral services, and assistance in filing complaints. or 800-876-7060, TDD 202-835-0778. The information you provide helps to stop identity theft.   
Call for Action, the international nonprofit network of hotlines working in partnership with radio and television stations, resolves consumer problems through free and confidential mediation.
BETHESDA MD 20816-1405
Nigeria The 419 Coalition
Direct Marketing Association (DMA) member companies will assist you if you have a question or complaint or would like to request that your name be removed from their promotions:

Publishers Clearing House
Christopher Irving
Director, Consumer Affairs
Publishers Clearing House
382 Channel Drive
Port Washington, NY 11050
Tel: 800-337-4724
Time, Inc.
Rosalyn McDavid
Time, Inc.
1271 Avenue of the Americas
New York, NY 10020
Reader's Digest Association, Inc.
Reader's Digest Customer Service
1995 G Avenue
Red Oak, IA 51566
Tel: 800-635-5006
Suarez Corporation
Customer Service
Suarez Corporation
7800 Whipple Ave. NW
North Canton, OH 44720
Tel: 330-494-4282
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#2 Consumer Comment

Buyers need to beware

AUTHOR: Very Dissatisfied Customer - (United States of America)

Today I posted my complaint, very similar to yours. I've been keeping a journal and I probably could have written a book had time allowed.

We've given them ample time to rectify the issue but it has only gotten worse. It's clear that Bee-Improvements don't value or respect our business or time. This is completely unethical and I'm sure some lawyer would have a field day with this.

We've been waiting on our basement to be finished since the beginning of November. My husband and I put a pretty big chunk of money down so that we could finance a smaller amount. We are currently on payment number 3 and to this day our basement is no where near complete.

I'm sure there's others out there facing some of the same troubles. Should my situation change, I'll be sure to update. So far, this has been a total nightmare to say the least.
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#3 Consumer Suggestion

Very similar to our own experience!

AUTHOR: anonymous - (United States of America)

I just read your report, and it as if you live in our house! I am echoing the exact same things...
Glen Goddard gave a great intro at first...

3 weeks have turned into 8... Phone calls not returned. (Until it's time to pay!) contractors quitting because not being paid. New contractors brand new to Bee Improvements...  Some days they come, some days they don't... we never know when or if they are coming?

To anyone out there... get EVERYTHING in writing... including timeline, or time frame of completion, or what will happen if there are lengthy delays...  Make sure everything looks good before you give money!

They are not done with our basement either... and it has been 8 weeks. (I am pleased with the contractors' work. Now, if they can just get it done!)

(BTW: If Bee Improvements does anything to rectify this situation... in terms of apology or discount or refund or extras, I will update this... Glen Goddard... Come on man!)
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