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  • Report: #1006292

Complaint Review: BeenVerified.com

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  • Submitted: Wed, January 30, 2013
  • Updated: Thu, January 31, 2013

  • Reported By: BeachHouse — Miller Place New York United States of America
BeenVerified.com
307 5th Avenue - 16th Floor Internet United States of America

BeenVerified.com Free trial account a week, I canceld and they charged me for a full month and de-actvated on date of cancellation Internet, Internet

*UPDATE Employee: If we haven't resolved this, please contact us

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Trial membership started on 01/17/2013 and I was billed $48.00 on 01/25/2013, I canceld membership on 01/26/2013 and they stoped my membership at that time, however billed me for the entire month. 

This report was posted on Ripoff Report on 01/30/2013 03:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/BeenVerifiedcom/internet/BeenVerifiedcom-Free-trial-account-a-week-I-canceld-and-they-charged-me-for-a-full-mont-1006292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

If we haven't resolved this, please contact us

AUTHOR: Carla - (United States of America)

Hi there,

My name is Carla and I am the manager of BeenVerified customer service.  I'm sorry to hear you had any trouble with your trial account.  

Based on the information you provided, I believe I may have located your account. If I have located the correct account, it appears you already spoke with customer service on 1/30 and received a refund of the charge.  But if your issue has not yet been resolved, please do not hesitate to contact us at 888-579-5910 or at support@beenverified.com with your member id so we can locate your account and provide additional assistance as soon as possible.  

We offer a seven day trial with access to unlimited background reports.  If the account is not canceled within the seven days, then you are billed for the subscription you selected after the end of your trial, on the 8th day.  You canceled on the 8th day, through our automated system.  Since you were already billed for the subscription, please be assured that upon canceling as a paid customer, you still had access to log into your account and run unlimited background reports until the end of your paid term. (You had three months of unlimited reports for the $48 you were billed).  Once your account was canceled, you would not be billed for a subscription going forward.

If a customer has already been billed but does not wish to use the service for that paid term, then we encourage them to contact customer service so we may review their account and work with the customer to resolve the issue.  

Again, if you have not already spoken with customer service through email or over the phone, and this issue has not yet been resolved for you, please contact us at your earliest convenience, at 888-579-5910 or at support@beenverified.com, so we can make things right.

Kind regards,
Carla
BeenVerified Customer Care
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