• Report: #1141393

Complaint Review: Bekins

  • Submitted: Thu, April 24, 2014
  • Updated: Thu, April 24, 2014

  • Reported By: Michelle Chapman — Castle Rock Colorado
Bekins
Nationwide USA

Bekins Willis Permian Movers Bekins Lost Computer and their insurance wouldn't pay!! Indianapolis Nationwide

*UPDATE Employee: Thank you for bringing this matter to our attention

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We hired a local moving company Midland Texas called Willis Permian Movers.  We bought insurance through the parent company Bekins.  We paid over $800 for this insurance.  Upon recieving our items in Colorado we noticed that some things were missing.  Most importantly our computer.  We told the driver and contacted the moving company the next morning.  We still have never found our computer and 9 other boxes.  When we filed a claim with bekins we were denied.  They are the most dishonest people I have ever worked with.  I thought when you buy insurance you were covered.  They do their own insurance and so there is a conflict of interest.  I would buy privately.  We have moved 4 times with moving companies and this is the only problem we have had.  Beware!  Bekins is not a reputable compnay. 


This report was posted on Ripoff Report on 04/24/2014 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bekins/nationwide/Bekins-Willis-Permian-Movers-Bekins-Lost-Computer-and-their-insurance-wouldnt-pay-Indi-1141393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Thank you for bringing this matter to our attention

AUTHOR: Wheaton World Wide Moving - ()

Good morning, thank you very much for bringing this matter to our attention.  We are sorry that your experience did not meet your expectations.  It sounds like you have missing and damaged items.  Please contact our claims department to discuss the situation further.  You can reach the manager of the claims department, Laura Pung, at 317.558.0311 or laura_pung@wvlcorp.com.  I am confident that she can answer any questions you may have regarding your missing and damaged item claim.  I sincerely appreciate you making us aware of your disappointment with our services. 

-David Allen, Director of Customer Service

317.558.0263

david_allen@wvlcorp.com

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