• Report: #118639

Complaint Review: Belisi Fashions

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  • Submitted: Thu, November 18, 2004
  • Updated: Tue, November 23, 2004

  • Reported By:Wilmington North Carolina
Belisi Fashions
1829 Park Lane South Jupiter, Florida United States of America

Belisi Fashions, Inc rip-off! Low quality ties, deceptive billiing practices! Jupiter Florida

*UPDATE Employee: Complaining customer has trouble reading

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The main problem I have is that they don't send an email to say that they are going to bill your credit card in x days. They tell you after they have billed you and (reportedly) shipped the tie. You don't even know what tie they are sending to you unless you stay on top of everything. Also, any company that won't let you return unused or even unopened merchandise is, by my definition, dishonest.

I enrolled on 10/28/04. They sent me an email on 10/30, saying my order has been shipped and will be received in 5 to 7 days - method is USPS, but did not provide a tracking number, so no way for me to track it. That means I should receive it between 11/5 and 11/7. It also informed me that the next order would be processed on 11/13. That does not give me 10 days after receiving the introductory ties and ship it back and cancel the membership. Cute trick. Then, lo and behold, I receive another email on 11/12 saying my next order has been processed and my credit card charged, but no mention of how much it charged. It was not until I received the next tie on 11/17 that I see the charge is $39.95.

The introductory letter said, "Designer's Selections start at just $24.50 and you'll always have 30 days to review the offer". Well, I did NOT have 30 days. And, for some reason, I am not able to log into my account. So, I can't control how much will be charged. I have tried to call the 800 number, but it says all representatives are busy, to leave a message and they will call back. I have given them two chances to call me back, once on 11/12 and again on 11/18. So far, they have not called back.

I know that I should have been much more careful so as not to get burned. I let my guard down, not realizing that I'd have so little recourse.

Sam Wilmington, North Carolina
U.S.A.

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 11/18/2004 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Belisi-Fashions/Jupiter-Florida-33458/Belisi-Fashions-Inc-rip-off-Low-quality-ties-deceptive-billiing-practices-Jupiter-Flor-118639. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Complaining customer has trouble reading

AUTHOR: Michelle - (U.S.A.)

Here is a brief review of our policies:



1. Customer gets introductory package as part of our necktie club at a 95% discount (3 ties for $3 each, plus a free gift).

2. Customer can return the package within 10 days if not satisfied (and we often extend to 30 days or more if the customer is unhappy)

3. When initial order is placed, customer must agree to terms of the club before placing order.

4. Immediately upon placing the order, customer is sent an email explaining the terms again fully and notifying them of the date of the next scheduled shipment.

5. Once the first shipment is shipped, customer is sent another email explaining the terms again and notifying them of the date of the next scheduled shipment.

6. Once the first shipment is received, the package includes one piece of literature: our membership guide which explains the terms again.

7. At any time during this process, customer can log in to their account at Belisi.com and change the date of their next scheduled shipment and the tie that is sent.

8. If after all this, customer gets the next scheduled shipment and they aren't satisfied with the quality or style, they can return it for an exchange.



In summary, the customer is notified 4 times of our offer terms and the fact that another shipment will be coming prior to the 2nd shipment being shipped: 1st-on the website; 2nd-in the confirmation email 3rd-in the order shipped email for the previous order and 4th-in the membership booklet.



As far as this particular customer is concerned, he has not returned any of his shipments; neither the first nor the second shipment he received. If he had, he would have promtly been granted a refund or exchange, as per our policies.



This will be the final response from this department.



Sincerely,



Michelle

Belisi Customer Service
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