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  • Report: #163757

Complaint Review: Belisi Fashions

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  • Submitted: Tue, November 08, 2005
  • Updated: Wed, February 13, 2008

  • Reported By:Farmers Branch Texas
Belisi Fashions
1829 Park Lane South Jupiter, Florida United States of America

Belisi Fashions ripoff, fraudulent billing Jupiter Florida

*REBUTTAL Owner of company: We are an honest company.

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I wanted to see what kind of ties this company carried and made my subscription to them. Then, a few days after I received a box with three ties inside, and a piece of paper (invoice). This was all the content of the box. There was NOTHING else inside the box. I was billed for US$ 16.95.

NOTE: there is no phone number on the "invoice", so that if you need to call them, you have to look on the credit card statement for it. Usually, serious companies put ALL information about them on invoices (including phones).

Today I noticed a charge of US$ 39.95 to my credit card, and called their 1-800 number. A guy spoke with me and I explained the situation. He went on to say that I should look inside the box for a guide and a gift. As I informed above, there was nothing inside the box, except the ties. He insisted that the guide and gift were inside the box (thereby calling me a liar).

This is unnaceptable!

Jose Farmers Branch, Texas
U.S.A.

This report was posted on Ripoff Report on 11/08/2005 10:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Belisi-Fashions/Jupiter-Florida-33458/Belisi-Fashions-ripoff-fraudulent-billing-Jupiter-Florida-163757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

We are an honest company.

AUTHOR: Peter - (U.S.A.)

I'm proud of our Company and our employees. I'm sorry this customer isn't happy.



That said, I would like to set the record straight on a few things:



We are an honest family run business.



Evidence: As a private company, we do not disclose the size of our customer base, but I will say that fewer than 1 in 5000 of our customers have chosen to post negative comments in this forum. That means 99.9% have not chosen to post negative comments.



We are in good standing with the Better Business Bureau.



We issue refunds quickly and go outside of our stated policies to make customers happy. If this customer call our customer service department at 1-800-434-1962, we would be happy to give her money back if she doesn't like our products.



We give a significant amount of money to charity.



Our phone number is printed at the bottom of every page of our website. It is 1-800-434-1962. If you happen not to see it at the bottom, the word 'help' is at the top of every page. If you click help you will go to this page: belisi.com/customerService.aspx and you will see the phone number again.



We don't use an automated voice attendant to answer our phone. We don't farm out our customer service overseas. There is no menu. If you call us during business hours, and someone is available, we will answer your call immediately without any hold time or menus to figure out. I invite anyone to try it out. If you call outside of our business hours, or you get our voicemail for any reason, we will call you back the next business day, at the latest, usually the same day.



If you'd rather use email, our email form is easy to find and you don't have to fill out a bunch of hard to find information. You will get a personal response by the next business day at the latest, usually the same day.



Furthermore, the VAST majority of Internet companies will not allow you to respond to email messages generated from their servers. For example, the email telling you that your order has been shipped. Try is sometime - more often than not your message will bounce, forcing you to go to their website and search for ways to contact them. We, however do allow you to respond to an email we send as a convenient service to our customers.



Bottom line - we make it very easy to contact us. Our 800 number is found on our packing slips and all pages of our website. There is no phone menu and no hold time, you will get right through to a person. If no one is available, leave a message and we will call you right back. If you'd rather use email, we make that easy too and go well beyond what other companies do. I challenge anyone to compare our policies to other companies and see who is easier to deal with.



We, like all companies, have stated policies, but unlike a lot of companies, we give our customer service representatives a mandate to make the customer happy. If the customer isn't happy with the policy, within reason, we make an exception so that the customer will be happy.



We provide a great health plan, through Blue Cross and 401(k) for our employees and we pay a fair wage at all levels of our company.



I am saddened that someone would attack me personally. I have worked very hard to build this business to support my family and the families of our employees. We started it with no financing - a small savings only. I'm proud of our company, especially our employees. We are still a small family run business and Lord willing, we'll grow through the years. It's particularly hurtful that comments like these have driven rip off report listings to the first page of google for brand name searches of our company. In spite of the fact that 99.9% of our customers have not felt the need to post negative comments here, the listings create a negative perception, because let's face it - most people don't take the time to investigate whether there's merit to these reports. Most people will probably never see this response. Comments like these are very hurtful and do not help consumers as should be the intention of this forum.



~Peter



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