• Report: #171325

Complaint Review: BellSouth

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  • Submitted: Wed, January 11, 2006
  • Updated: Wed, January 11, 2006

  • Reported By:Prattville Alabama
BellSouth
85 Annex, Atlanta, GA 30303 Atlanta, Georgia U.S.A.

BellSouth attempted ripoff false advertisement Atlanta Georgia

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On January 3, 2006 I placed an order via the internet for BellSouth DSL. I was to pay $24.95 per month for this service and BellSouth was to furnish a modem @ $75.00 cost to me but with a rebate from BellSouth to make the moden free. The offer was to expire either January 6 or 7, 2006.

BellSouth did not provide a confirmation of the order; however, on January 5 I went online to Bellsouth.com and check the order status. The status report showed that a DSL Order was entered on January 3 and that the order was processing and was scheduled for completion on January 6, 2006.

I sent email enquiries and was informed that BellSouth had no record of my order. I called BellSouth Customer Service on the telephone and was told essentially the same as their email response. I explained that I have a downloaded copy of the order status report showing that the order was placed.

I was informed that the promotional offer had expired and that I would have to buy the modem at $75.00. They offered to provide a free modem if I would step up the DSL service from $24.95 per month to, I think $34.95 per month. I suggested that this had the makings of false advertisement, but they would not back down.

Larry
Prattville, Alabama
U.S.A.

This report was posted on Ripoff Report on 01/11/2006 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/BellSouth/Atlanta-Georgia-30303/BellSouth-attempted-ripoff-false-advertisement-Atlanta-Georgia-171325. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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