• Report: #410703

Complaint Review: Bella Clear

  • Submitted: Sun, January 11, 2009
  • Updated: Tue, January 13, 2009

  • Reported By:kannapolis North Carolina
Bella Clear
6205 Lookout Rd Unit D Boulder, Colorado U.S.A.

Bella Clear - Ivory White (different Phone No.) took 78.41 after I canceled by email 2 days b4 offer ended,claimed no email was received TOTAL RIPOFF! Boulder Colorado

*Author of original report: my personal solution

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I ordered bella clear for a free trial offer. I paid $1 plus shipping and handling. I emailed at customer service and canceled 2 days before trial offered ended. This was on Jan. 2 offer ended on January 4th. On Jan. 5 I received an auto reply saying my account had been cancelled. On January 5th I was charged 78.41. I immediatley called the company. I spoke to dave.He said they had problems with email server. He checked my account and told me to call back on Jan. 7 which was wednesday. I called wednesday and spoke to Dustin, He told me that they never received that email. I was told that there was a problem with there email server on friday the second of Jan. 2. To forward the email where I cancelled. They told me to put "Attention Terry on it.I did so.I also left my cell phone number for a supervisor to call me. I was told that she was at lunch. After an hour and a half I called back and was told that there wasn't a supervisor there. Funny. I called back on Thursday the 8th. I was told the same thing.So I forwarded the cancelation email again. They told me that the only emails that they received from me were on the 7th. BS! Sometime Friday morning while I was at work Heather left a message on my home phone (which I still have) saying that she was a supervisor at bella clear customer service that any one at bella clear could help me. I also received a message on my cell phone from Amanda from the phone number 303-395-0866 which is Ivory White's phone number. She said that they researched the emails and found that the earliest one they received was on the 7th. I then called the 303-395-0866 number and rich answered, he was the young man that I talked to on thursday. He remembered me by my last name. He had me to forward the cancelling email to rich@bellaclear.com. I got a failure, so the he did not get that one. So he had me to forward it to his personal email at hotmail. He got the email just fine and it did say that on January 2 I had sent and cancelled that account. He then said he hoped that he didn't get into trouble and that he would send it to a supervisor to look at and that I should be eligable to get my money back. After all he did have the proof that I did indeed send the email to customer service on January 2. It wasn't 10 minutes that I got a call from a supervisor (that wasn't there earlier when I spoke to a woman for 22 minutes) The supervisor told me that there was no glitch in the email server, so I ask her"are you saying that 3 of your employees lied to me? I was just an arguement from then on. She told me that there wasn't any way to get my money back because they didn't receive my email on the 2nd. I told her that Rich had it and I didn't understand the problem. This company is a total rip off and they took money that I couldn't afford for them to take.

Rhonda
kannapolis, North Carolina
U.S.A.

This report was posted on Ripoff Report on 01/11/2009 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bella-Clear/Boulder-Colorado-80301/Bella-Clear-Ivory-White-different-Phone-No-took-7841-after-I-canceled-by-email-2-day-410703. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

my personal solution

AUTHOR: Joan - (U.S.A.)

1/13/09
I first filed a complaint at the boulder co better business bureau,then I went to my bank and told them my story. I had emails I sent them and ones that they sent me. That was my proof that I did cancel and that they said it was non refundable and non returnable. They said that they could put the money back for me....whew! Since I paid with a credit card, we canceled that one and ordered me a new one. I was told that if I had of used my banking account info that I would have to close it out and open a new one (too much trouble) or put a stop on payment to them, which is costly. The boulder co BBB has sent me a email letting me know that they have sent a letter to the company and they have til Feb. 7th to reply. If they don't , they will send a second one. I don't expect to get my money back from them but it is very comforting knowing that you can go to your bank and dispute the charges that they took. I can assure you ,I will never be this trusting or Stupid again!!
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