- Report: #374217
Report - Rebuttal - Arbitrate
Complaint Review: Bellsouth/ At&t
Bellsouth/ At&tbellsouth.com/DSL , North Carolina U.S.A.
At&tBellsouth/ At&t Charges for services they hold back Hendersonville North Carolina
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If your fast access internet is turned off (many of us know how this can happen with such a messy economy) for non payment, when you make your payment they make you wait at least 3 days before turning it back on. Those are 3 days you are paying for the use of the internet. They charge reconnect fees and late fees; holding back services is stealing! They don't usually have the decency to tell you that you are gonna wait 3 days; they let you keep calling and calling to try to get it turned back on.
There are no local live people to deal with and using at&t's phone service to get something done is a nightmare. There are separate depts for everything! You cannot take care of 2 or 3 issues with one call, you must call or get transferred for each separate issue with AT&T. You will then wait 15 minutes minimum to speak to a customer service rep! I will say this: at least they hire polite reps who believe they are helping.
I don't know who could regulate this but at least people ought to know how AT&t bullies its customers.
dana, North Carolina
This report was posted on Ripoff Report on 09/18/2008 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bellsouth-Att/North-Carolina/AttBellsouth-Att-Charges-for-services-they-hold-back-Hendersonville-North-Carolina-374217. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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