- Report: #1081691
Report - Rebuttal - Arbitrate
Complaint Review: Beltone/Krone Hearing Aid Center Laguna Woods, CA
Beltone/Krone Hearing Aid Center Laguna Woods, CA24191 Paseo de Valencia #C, Laguna Woods, CA 92637 Laguna Woods, California USA
Beltone/Krone Hearing Aid Center Laguna Woods, California Krone Hearing Aid Center continues their rip-off of seniors - Laguna Woods California
*Author of original report: Simply Damage Control
*REBUTTAL Owner of company: Absolutely Incorrect Information
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Our 94 year-old neighbor purchased a specific type of hearing aid from family owned Krone Hearing Center in 2012. Just like the other individual who has lodged a complaint against this company, they took $3,500 from her. She heard nothing from them for months afterwards so called only to be told they had forgotten to place the order. After several more months of waiting, they supplied her with a cheap model of another company instead of what she had ordered. She refused to accept the bait-and-switch and demanded a full refund. Eventually, they refunded $1,500 instead of the $3,500 she had paid. Month later, when she again came into the business office, they gave her a check for $200 and said they did not have anymore money to give her. Yesterday, my husband accompanied her to this place of business and politely but firmly demanded the rest of the money they owe this elderly senior which is now $1,800. They promised to have the money today. This morning, the male owner, nervously handed over a sealed envelope which, when opened, contained a check for $1,000 that was post-dated for more than a week later. When my husband balked, the owner stated that they did not have the funds and that they were moving to a new store in two weeks. This company has served the massive senior community of Laguna Woods since 1965. God knows how many times they have used this fraudulent scheme to rip off elderly seniors who cannot adequately remedy the problem themselves. This needs to be investigated and stopped immediately!
This report was posted on Ripoff Report on 09/04/2013 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/BeltoneKrone-Hearing-Aid-Center-Laguna-Woods-CA/Laguna-Woods-California-92637/BeltoneKrone-Hearing-Aid-Center-Laguna-Woods-California-Krone-Hearing-Aid-Center-contin-1081691. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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