- Report: #241267
Report - Rebuttal - Arbitrate
Complaint Review: Ben And Jerry's Scoop Shop
Ben And Jerry's Scoop Shop288 East Greenway Parkway, Phoenix, Arizona U.S.A.
Ben And Jerry's Scoop Shop B&J Cancels Child's Bday Party with no Explanation Phoenix Arizona
*Consumer Comment: Birthday Group should have financial consequences of Ben & Jerrys in Phoenix
*REBUTTAL Owner of company: Boo Hoo, check the BBB files
My wife and I were expecting our first this week and both families were in town and everything sort of got lost in the shuffle plus she still hasn't had the baby to we are on a terminal hold pattern.
Something has come up and I am not sure that the Moon Valley store will be available for the 14th. I know this could be a huge inconvenience for you, just having sent out invites, but would you able to have the party at the 67th Avenue store?
He doesn't apologize, doesn't acknowledge his obligation to his customer as we had a contract, but gave no explanation as to why we couldn't hold the party there anymore.
Ron doesn't know this but I'm married to an attorney so I had my husband email him. Ron cc'd this to the State Bar. Hello, the State Bar of AZ SUCKS!
And he still hasn't given us an explanation or an apology. At least he could compensate us for mailing out invitations to a bday party that won't exist!! Also due to the loss of time it took until today for me to find an alternative place to host a party b/c other places are booked solid! What a jerk. I won't ever eat there again and I will convince my friends/family to boycott them, too.
This report was posted on Ripoff Report on 03/28/2007 06:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ben-And-Jerrys-Scoop-Shop/Phoenix-Arizona-85022/Ben-And-Jerrys-Scoop-Shop-BJ-Cancels-Childs-Bday-Party-with-no-Explanation-Phoenix-Ari-241267. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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