Ben Bay and the Better Business Bureau Fraud, deceptive, not consumer friendly, Racist Brooklyn New York

I choose Ben Bay Realty to sell my home,  made contact with Agent Nellie Ieva, who later callEd me a Black B***h.    i enlisted their service in March 2013, around early May my agent who assure me that she would get me a sale of my property as it was start being Nasty toward me when I called her.  After a couple times, I asked for my listing to be unconditional release and was told that I had to pay a fee of $10000.00 for advertising fees,so I asked to see an itemized copy of all the advertising associated with my property as that was the initial problem that I wanted to discuss with my agent before she became nasty towards me.   I asked her back for my keys which was went she escorted me out of the office and called me a "BLACK B***H".  I spoke to the Broker, Salvadore Girgenti, who said he would get back to me and has not, it has been a month since I asked to be released without conditions.  The Broker has been playing Hide And Seek.  I can not get him on the phone, in the office or email.  My house is in LIMBO, not being shown or advertised.  BEN BAY REALTY ARE COOKS DO NOT USE THEM OR YOU WILL FACE THE SAME NIGHTMARE.  They are RACIST! DISHONEST! RUDE AND UNPROFESSIONALS!