- Report: #1161692
Report - Rebuttal - Arbitrate
Complaint Review: Bendron Titan Enterprises
Bendron Titan Enterprisesbendrontitantrailers.com , Select State/Province USA
Bendron Titan Enterprises Failed to use sufficient material to build their trailer. Douglas Georgia
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My problem with Bendron started on the first trip I made after purchasing my trailer. I bought from a dealer in NC and towed the trailer (with several stops) to NV. Upon arriving home, I noticed several loose/missing screws from the exterior panels. I called Bendron and explained and was told "you probably didn't balance your load and that's why the screws came out.
I explained that I knew how to load a trailer and am sure I did it right. I was told that they would send me a few screws to replace the ones I lost but I needed to "pay more attention" to how I load the trailer. I use this trailer to pick up and deliver a very diverse line of items (motorcycles to custom furniture) and travel all over the United States.
During my last trip to the east coast the front L panel started to develop rips in the metal. When I got to NC, I put additional screws between existing screws to stop that from happening. (As I spend a great deal of time on interstate roads and get passed by thousands of "big trucks" ((I am not in a hurry and fuel mileage is important to me)) I get blasted by a lot of wind.) Upon returning to NV I noticed that the front panel had pulled loose on the bottom and buckled. After removing the bottom strip/retaining strip, I noticed the the front panel is about 3/4 of an inch shorter that the second panel and the screws holding the retaining strip didn't go through the panel because it is to short.
I notified Bendron of this and have not received any response. This trailer was purchased brand new, by me, and has only been on the road for about a year and a half (19 months).
I would NEVER purchase another Bendron trailer. I will be buying a bigger trailer to meet my business needs (shipping) but it will be from a manufacturer that builds quality and stands behind it.
This report was posted on Ripoff Report on 07/13/2014 10:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bendron-Titan-Enterprises/Select-StateProvince/Bendron-Titan-Enterprises-Failed-to-use-sufficient-material-to-build-their-trailer-Dougl-1161692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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