- Report: #27045
Report - Rebuttal - Arbitrate
Complaint Review: Beneficial / Household
Beneficial / HouseholdLapalco Blvd. Gretna, Louisiana U.S.A.
Beneficial Finance / Household Bank - Do not deal with these people, various locations nationwide Gretna Louisiana
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
To begin with, the reresentative we (my husband and myself) dealt with made several mistakes on the paperwork. We were issued a credit card which we had specifically declined. We were charged for insurance that duplicated coverage we already had, and her solution was to hand us the amount in cash rather than go back and correct it. Finally, when inquiring about the interest rate, we were informed it would be 'the same as our last loan.'
Herein lies the problem: our last loan carried a ridiculous 18.99% interest rate... but the new rate was 29.9% by one page of the documentation and 34% by another. (Upon calling the company I was quoted yet another figure.)Just as my age was given as 25, 23, and 22. (I was 20 at the time). I understand this violates 'truth in lending,' but the burder of proof appears to be on me and none of the debt management people I have contacted will touch this because it is a loan and therefore a legal contract.
So, I have spent the last three months trying to obtain a straight answer from Beneficial/Household/etc. as to why I'm paying in the neighborhood of 30% interest. Their customer service center cannot be reached by any number their willing to give out, the representatives at their various call centers do not know the national number, and the local rep's whom you're instructed to contact know absolutely nothing. After discovering this and that no documentation could be found of my first two loans (in the state of Kansas), I finally obtained their national number from the Better Business Bureau.
I was referred to another number, which happened to be a direct line to someone's office (I have no idea who, this was the fiftieth individual I'd talked to) who explained that ALL personal loans made in the state of Louisiana are AUTOMATICALLY given the 30% interest rate.
Therefore, the local rep's suggestion that I 'apply for the loan again and see if it comes out different' is useless; this is the best that the local people can come up with, since like everyone else who works for this company, they know absolutely nothing.
New Orleans, Louisiana
This report was posted on Ripoff Report on 08/15/2002 07:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Beneficial-Household/Gretna-Louisiana/Beneficial-Finance-Household-Bank-Do-not-deal-with-these-people-various-locations-nat-27045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.