• Report: #42740

Complaint Review: Beneficial finance, Rainbow vacuum cleaners

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  • Submitted: Fri, January 24, 2003
  • Updated: Sun, May 23, 2004

  • Reported By:10509 New York
Beneficial finance, Rainbow vacuum cleaners
Carmel, New York U.S.A.

Beneficial finance, Rainbow vacuum cleaners rip-off artists dishonest practices of a vacuum company in partnersgip with beneficial consumer fraud rip-off Carmel New York

*UPDATE Employee: Your local distributors can help you

*UPDATE Employee: sorry for your troubles...

*UPDATE Employee: sorry for your troubles...

*UPDATE Employee: sorry for your troubles...

*UPDATE Employee: sorry for your troubles...

*Consumer Suggestion: Can be fixed free

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I allowed a demonstration of a vacuum cleaner in my home. I was initially satisfied with the demonstration, because i was dazzled by the gadgets. Ii was given a deferred billing , to commence 2-3 months later. I was told I would get the contract in the mail. Before I could make the first payment the vacuum cleaner failed to work. I had no number other than the billing statements.

I sent in my payment anyway, but informed the clerk, manager, and anyone that would listen that I need either a new vacuum cleaner or a stop payment. This back and forth went on for almost a year. The last conversation I had with the manager of beneficial, he told me they have no access to the original seller, they give the money to rainbow and then I have to pay them back.

I asked him to check my records and he would see this has gone on too long and I would not pay anymore. I was told they would help me get my account setteled. The nextphone call I recieved was from a very nasty bill collector who informed me, " that's the chance you take as a consumer, some times you get ripped off", and he let me know they were going to pursue me for the $1600.00 although I told them from the beginning of the service come and get the machine.

Gina
10509, New York
U.S.A.

This report was posted on Ripoff Report on 01/24/2003 06:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Beneficial-finance-Rainbow-vacuum-cleaners/Carmel-New-York/Beneficial-finance-Rainbow-vacuum-cleaners-rip-off-artists-dishonest-practices-of-a-vacuu-42740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Your local distributors can help you

AUTHOR: Rebecca - (U.S.A.)

Gina, unfortunately you had a situation where you were unable to find your sales paperwork with contact information. Often, the sales rep will place this inside your manual so it is not misplaced. Also, the two nearest Rainbow distributors to you are both listed in the phone book. As someone already stated, your machine is covered under a manufacturer's warranty and will be repaired for free (provided it's a manufacturer defect). Here is the information for the two offices closest to you...
Airflow 2000 #845-621-5017...ask for Charlie (Mahopac, NY), he's the owner or you can ask for me. You can also call Fresh Air at #845-227-7320 and ask for Angel or Dorothy (Wappingers Falls, NY). Either of these offices can help you and chances are that one of them was your selling office.
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#2 UPDATE Employee

sorry for your troubles...

AUTHOR: Brett - (U.S.A.)

rainbow vaccuum is a quality product unfortunely you ran into a problem and couldnt find the right contact. all you needed to do was get to rainbow and they would have fixed the problem. the branch office only collects payments and has nothing to do with the company you dealt with other than financing your purchase. if it were i that took your call i would have contacted the merchant for you, sorry for your troubles...
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#3 UPDATE Employee

sorry for your troubles...

AUTHOR: Brett - (U.S.A.)

rainbow vaccuum is a quality product unfortunely you ran into a problem and couldnt find the right contact. all you needed to do was get to rainbow and they would have fixed the problem. the branch office only collects payments and has nothing to do with the company you dealt with other than financing your purchase. if it were i that took your call i would have contacted the merchant for you, sorry for your troubles...
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#4 UPDATE Employee

sorry for your troubles...

AUTHOR: Brett - (U.S.A.)

rainbow vaccuum is a quality product unfortunely you ran into a problem and couldnt find the right contact. all you needed to do was get to rainbow and they would have fixed the problem. the branch office only collects payments and has nothing to do with the company you dealt with other than financing your purchase. if it were i that took your call i would have contacted the merchant for you, sorry for your troubles...
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#5 UPDATE Employee

sorry for your troubles...

AUTHOR: Brett - (U.S.A.)

rainbow vaccuum is a quality product unfortunely you ran into a problem and couldnt find the right contact. all you needed to do was get to rainbow and they would have fixed the problem. the branch office only collects payments and has nothing to do with the company you dealt with other than financing your purchase. if it were i that took your call i would have contacted the merchant for you, sorry for your troubles...
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#6 Consumer Suggestion

Can be fixed free

AUTHOR: Brian - (U.S.A.)

The Rainbow has a 4 year warranty that covers parts and labor. Your rainbow can be repaired for free. The motor carries an 8 yr warranty. Go to www.raibowsystems.com to find your local distributor.
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