- Report: #74869
Report - Rebuttal - Arbitrate
Complaint Review: Benefits Plus
Benefits Plus1 Closter Commons #240 Closter, New Jersey U.S.A.
Benefits Plus ripoff! They took my money but didn't send the card. Closter New Jersey
Upon another call to them at 866-849-#### (florida office), I was told that it was not a credit card that I was to receive, but a credit service. At this point I told them that I wanted to cancel, this was on November 7th at 9:30 am. I was given a cancel # and everything.
On November 14th they took the $299.95 out of my account, anyway. It was done through a check # that they made up. I called them immediately and they told me that I had cancelled on time and that the money should not have been taken out of my account. They told me to fax them a copy of my bank statement showing the withdrawal, which I did. I get a call back from them like 20 minutes later. The women tells me that it was handled by their New jersey ofice and that I was to call them at 888-863-####.
Upon calling them I was told that I cancelled too late and that they received my cancel notice on November 12th. I told them that I had cancelled on November 7th. They didnt believe me and got very nasty. I was told that I had to write a letter requesting cancellation and my reason for cancellation, which I sent right away. I called them about 10 days later and was told that my request was denied and the reason being because I cancelled too late.
I called the Florida office back and again they told me that I called on November 7th at 9:30 and that they sent the info over to the New Jersey office at 11:40 am. But that there is nothing they could do because the matter was in the hands of the New Jersey office. I have been going back and forth with them over the past 2 weeks. I asked to speak to the person who makes the decisions on refunds, and was told that he doesn't handle phone calls that I had to write another letter. I have since written them another letter requesting my refund.
New Milfod, Connecticut
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This report was posted on Ripoff Report on 12/12/2003 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Benefits-Plus/Closter-New-Jersey-07624/Benefits-Plus-ripoff-They-took-my-money-but-didnt-send-the-card-Closter-New-Jersey-74869. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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