• Report: #1023805

Complaint Review: Bennett Property Management

  • Submitted: Tue, March 05, 2013
  • Updated: Thu, March 07, 2013

  • Reported By: Ben — Mesa Arizona United States of America
Bennett Property Management
101 E 1st Ave Mesa, Arizona United States of America

Bennett Property Management lied, failed, misrepresented, disappointed, obstructed, broke contract, Mesa, Arizona

*REBUTTAL Owner of company: Final response

*Author of original report: I did think you deserved the opportunity

*REBUTTAL Owner of company: Opportunity to make it right

*Author of original report: Response to rebuttal

*REBUTTAL Owner of company: Opportunity to make it right

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I wish I had read some online reviews before signing up with Bennett Property Management.

The people at BPM were nice to deal with until after I gave them the move-in money.

After that I learned that the individuals I deal with at BPM are, in my opinion, a bunch of irresponsible, deceitful, uncooperative, and untrustworthy liars, cheaters, and thieves.

But that's just my opinion based on the way they treat me.

How did they treat me? They misrepresented the property they tried to rent to me, they would not make necessary repairs related to health and safety, and they refused to listen to reasonable requests.
I will not say for sure that they will treat new customers the same way as they treat me, but from the other reviews I have read it would appear that I may not be the first client who feels that BPM does not meet even the most basic standards of responsibility and decency.

For even more reviews, see:

http://www.yelp.com/biz/bennett-property-management-mesa-2
and
http://www.yelp.com/biz/bennett-property-management-phoenix

As of this writing there is only one good rating and ten one-star ratings on those pages.

Dealing with BPM does not add up to being a good choice to make.

Good luck.

This report was posted on Ripoff Report on 03/05/2013 11:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bennett-Property-Management/Mesa-Arizona-85210/Bennett-Property-Management-lied-failed-misrepresented-disappointed-obstructed-broke-1023805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 3Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Final response

AUTHOR: Anne - ()

Dear Ben - although I know that is not your real name - you are right, this is a useless dialogue because you do not seek an actual resolution to the supposed wrongs that have been done.  A genuine offer of assistance has been made to you by the owner of the company and you offer nothing back but rhetoric.  So, I grant you your request.  I am stopping my replies to your useless dialogue.
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#2 Author of original report

I did think you deserved the opportunity

AUTHOR: Ben D - ()

You wrote "I understand that you don't think we deserve the opportunity to make things right." You have no idea what I think, and it is presumptuous for you make such a claim.

I did think the company deserved the opportunity. I gave them many chances, but they failed to take advantage of the opportunities. I feel that instead they acted as if they preferred to take advantage of me. It is my opinion that the organization already demonstrated after being given multiple opportunities to make it right, that they have an inferior understanding of what it means to make it right.

Although it most likely will be fruitless to continue this dialog, I believe that someone from the organization may again make an effort to get in the last word by writing yet another rebuttal here. I also believe that whatever that person writes is likely to be an insincere and baseless appeal that will serve no purpose but to try to gain sympathy from the readers. Please stop. If the company sincerely wanted things to be made right, things would be right already.
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#3 REBUTTAL Owner of company

Opportunity to make it right

AUTHOR: Anne - (United States of America)

I understand that you don't think we deserve the opportunity to make things right.  As an Owner of the company I am offering to try and correct our mistakes.  If you email me, that is the proper forum to change the things you say need to be changed.  I see this as my opportunity, with you, to try and improve my company.  Again, my email is [email protected], and I genuinely want to address your concerns.
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#4 Author of original report

Response to rebuttal

AUTHOR: Ben Dover - (United States of America)

Offer to make it right?
Bennett Property Management had multiple chances and failed. Miserably.
This "offer" is obviously just a ploy to make it appear to readers of the complaint that Bennett Property Management would be willing to do something about it. If Bennett Property Management had truly been willing to make things right, there would not have been the need for this report and so many others.
The property manager has not been helpful, and even Frank knew about it and wouldn't help.
If the property manager fails to help, and the owner of the company can't or won't help, neither can any of his underlings.
If you believe that you are above the owner of the company then you obviously hold too high an opinion of yourself, so stop playing like you are willing and able to do any good.
If Bennett Property Management provided a valuable service, people would be rushing to do business with the company.
So take my advice. Improve your business. You can start by treating people fairly.
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#5 REBUTTAL Owner of company

Opportunity to make it right

AUTHOR: Anne - (United States of America)

If the person who filed this report would like to contact me directly, I would gladly read their email and the specifics of the circumstances of their move in.  I can help them with the property channels to help resolve any issues that may need resolved, including working with their property manager.  I can be reached at [email protected].  Anne McCawley, Owner/Broker, Bennett Property Management.
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