- Report: #119586
Report - Rebuttal - Arbitrate
Complaint Review: Berkeley Pharmaceuticals
Berkeley Pharmaceuticals1661 Waycross Road Cincinnati, Ohio U.S.A.
Berkeley Pharmaceuticals ripoff consumers and make millions Cincinnati Ohio
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I called the customer care representative and inquired about how I should return the product for their "100% Satisfaction, Money Back Guarnatee". I had read on their web site that there would be a $10 processing fee that would not be returned to me and the rep. confirmed this was true. She then calculated my refund to be $89 instead of the $99 I had paid; ($10 re-stocking fee.) She cordially gave me a P.O. Box and asked me to return it certified mail. This all made me feel comfortable because I felt like they were trying to protect my return by suggesting this method of shipment. Because I know it takes 6-8 weeks for these types of transactions to be credited, I didn't bother to contact the company for 2 months.
Finally, my husband reminded me of the return and said we had never been credited. When I called the customer care number, I got the shock of my life. The lady who answered said that my account showed that I had returned only a 2 months supply. I couldn't believe my ears! I informed her that I had returned the entire 6 months supply. She continued to insist that I only returned the 2 month, and she would not admit they could possilby be wrong. I then asked to speak to a supervisor. She put me on hold forever. Then came back and said there was no supervisor available (hoping I would hang up).
I told her immediately that I had all the time in the world and I would wait as long as necessary to speak to someone. This whole time I still felt like the problem would be solved when the supervisior got on the line; he would certainly see the mistake, and if not would err on the consumer's side and refund my money. He was even more combative and insisted that I had only sent back a 2 months supply because that's what their warehouse had recorded. He offered to refund me $23. Then it finally hit me; This company must do this to everyone who returns items. If they did not refund the entire amount due to me, they would make $66 off of me. As I began to think about the thousands of people they must pull this scam on everyday, the dollars began to add up in my mind. I could afford to lose $66, but it was the pricipal of the thing. I thought about all those people could NOT afford to lose that much money and I felt that I should fight for them. I'm not sure where to go from here but I will definitely be more wise from now on.
Colorado Springs, Colorado
This report was posted on Ripoff Report on 11/23/2004 07:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Berkeley-Pharmaceuticals/Cincinnati-Ohio-45240/Berkeley-Pharmaceuticals-ripoff-consumers-and-make-millions-Cincinnati-Ohio-119586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.