- Report: #90638
Report - Rebuttal - Arbitrate
Complaint Review: Berkeley Pharmaceuticals
Berkeley PharmaceuticalsP.O. BOX 42635 Cincinnati, Ohio U.S.A.
Berkeley Pharmaceuticals ripoff fraud poor customer service Cincinnati Ohio
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My husband ordered Altovis and after receiving his trial that we paid 4.50 for, we canceled the automatic billing cycle. About 3 weeks later we noticed another charge for 4.50 on our credit card statement, which showed up as an enzyte charge. We immediately contacted the company and said we never ordered enzyte, the lady conveniently couldn't find anywhere in the computer system where we had been charged for that. Finally she found where we had been charged the shipping for another free trial of Altovis. She apologized and said she didn't know how it happened because the computer should only allow one free sample.
Apparently it automatically enrolled us again and on 5-02 we were charged 70 bucks for a "refill". When I called to dispute this they said there was nothing they could do since the med's had already been sent out. I of course was extremely pissed off, and asked to speak with a manager. The agent denied that request saying his manager would say the same thing. I told him that was fine and told him I would be contacting my credit card company to dispute the charges and I would contact the BBB as well. He said well I'm sorry mam, and I hung up.
After contacting my credit card company and explaining the problem, the gentleman told me he had seen this a lot with this company and advised me to NEVER order from him again.
Needless to say, I will be doing everything I can do to let people know about these jerks! Feel free to contact me for more information!
This report was posted on Ripoff Report on 05/07/2004 07:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Berkeley-Pharmaceuticals/Cincinnati-Ohio-45242/Berkeley-Pharmaceuticals-ripoff-fraud-poor-customer-service-Cincinnati-Ohio-90638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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