- Report: #110618
Report - Rebuttal - Arbitrate
Complaint Review: Berkeley Premium Nutraceuticals
Berkeley Premium Nutraceuticals1661 Waycross Road Cincinnati, Ohio U.S.A.
Berkeley Premium Nutraceuticals Refused to refund Ripoff Buyer BEWARE Cincinnati Ohio
*Consumer Comment: You are one of the Lucky ones!
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They shipped the 60 day autoshipment to me on 9/7/04 (less than 30 days) and billed my card $70 on 9/4/04. I called to complain that I had been charged and said I would send the product back. They offered to send me 2 months free of another product or I could send the product back and receive a $35 credit. After a very heated discussion where I promised to write this report and expressed my dissatisfaction with the way they did business, I asked to speak to a supervisor.
While on the 10 minute hold I went to their website were they state as of 9/4/04 consumers are entitled to a full refund "no questions asked" (minus a $10 processing fee) after they received the product via certified mail. The supervisor suddenly remembered that this was the policy and would credit me an additional $25 after they received the prodcut ($35 for the promise of the return and $25 after the return)
They claim that they do not resell their unopened returned products. Based on their business practices as I see them, don't believe this. I'm out about $15 to try their "free product" that did not work for me.
BUYER BEWARE!!!!! If my experience is common, this company will NOT be around long.
This report was posted on Ripoff Report on 09/28/2004 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Berkeley-Premium-Nutraceuticals/Cincinnati-Ohio-45240-2097/Berkeley-Premium-Nutraceuticals-Refused-to-refund-Ripoff-Buyer-BEWARE-Cincinnati-Ohio-110618. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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