- Report: #138689
Report - Rebuttal - Arbitrate
Complaint Review: Berkeley Premium Nutraceuticals
Berkeley Premium NutraceuticalsPO Box 42377 Cincinnati, Ohio U.S.A.
Berkeley Premium Nutraceuticals ripoff not willing to take responsibility unprofessional unwilling to assist Cincinnati Ohio
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As I am going through old credit card invoices for taxes, I notice I never received my refund. I call customer service and spoke to a supervisor Mark at X5375. They will not give out last names as I now understand why. Mark had no power what so ever to rectify this situation because it has been so long. As a matter of fact he said I should of taken responsibility to make sure they refunded me, therefore this is my error. I explained their responsibility to follow up with the refund once they received the product back. Mark said "He will not take responsibility for this" eventhough it shows they received the product and did not credit my account. This is one bright supervisor.
I have been on hold three times with this company today. I did research and found all these complaints and the CEO's name. I called one last time to try and get ahold of a customer service woman that was mentioned in other reports as an excellent help to others with the same situation. She was at lunch and the new customer service representative asked if she could help. I reluctantly explained my situation and said I will contact the CEO regarding this and only then she got a new supervisor to help. They are only refunding me $35.00 as they say that is all they see charges for. My credit card bill has a charge from Avilmil for $76.26 on it, they were uninterested in seeing it. It still is upsetting that I had to go through this crap before some justice and only half of a refund.
What is going on here? Is their anything else I can do?
San Jose, District of Columbia
This report was posted on Ripoff Report on 04/13/2005 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Berkeley-Premium-Nutraceuticals/Cincinnati-Ohio-45242/Berkeley-Premium-Nutraceuticals-ripoff-not-willing-to-take-responsibility-unprofessional-u-138689. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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