Three months ago my boyfreind and I decided to try out the products Avlimil and Altovis from Berkeley Nutraceuticals under the impression that we would be receiving a 30 day sample cycle for the amount of $4.50 for shipping and handling. the web site said we were to cancel 5 days before we were to run out in order not to have any futher charges to are account.so imediatly after ordering we cancelled both products so as not to be charged any money the following month.
Well one month later to our surprise $140.00 was deducted from our account for a two month supply for each product. Well being the nice people we are we just took it as a loss and accepted the products. Another month went by and we tried to cancel again at the website and there was no cancel option. We tried 4 different ways and nothing worked.
Finally I called Berkeley and the message said to cancel to go to there website when entered it comes up page cannot be found.So finally I called to talk to a real person which took about an hour. The man on the phone was freindly and asked me why I wanted to cancel I told him that we were not happy with the products and he said that was fine and gave me a cancelation number one for both products.
Well the next day we went to the store for supplies and our check card was denied for insuffient funds we went to the bank for a statment and guess who took money out of our account again yeah thats right Berkeley.By this time Im really irritated so I call back for the second time put on hold another hour just to be told that they would only credit one half of our money back.
They said they had already sent the product the day before I cancelled. Nobody bothered to say anything about this before, the day they claim they sent it out was on a sunday I asked when the mail started running on sunday.Anyway they said I would have to send back the product in order to even receive a partial refund.
So what it boils down to is we are paying $70 for nothing plus $60 in overdraft fees that should have never happened in the first place. When asked why we were only intitled to half our money back all they said was that we were just going to have to accept it.So I just want to warn any body thats thinking of dealing with this company think long and hard before you do because youll just end up in the hole. No matter what the reason for your wanting to take there products its no comparison to the headache youll have if you do!!!!
merrit island, Florida
U.S.A. EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form. CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates. ...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency ...by consumers, for consumers CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information. CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.