Berkeley Premium Pharmaceuticlas for the Product Avlimil.
I called Berkeley Premium Products to have $70.00 credited back to my credit card for items I did not request to purchase. I called 1 866 834-1715 and spoke to Dexter at 5:41pm on 4/14/2004. I was very upset, began to explain to him that my credit card had been charged for items I did not request, nor was I informed of any charges like this that would be coming. He offered to explain to me why the charge was made, I asked him why I need an explanation for money that was taken without my authorization. He said ok then and proceeded to tell me what I needed to do to get my money back. He stated I needed to send the product back after I receive it with my name and address and zip code and write return to sender so they would know who's account they need to credit.
I decided to wait initially. But then called back and spoke to Teneal. She tried explaining to me (after seeing that my name in the system is still wrong from the first call, he didn't correct itshe said she would from Punbar to Dunbar). She again stated that there would be no way for them to refund my money without first receiving their product, evidently that information was inside of the purple pamphlet they sent to me.
I explained to her I was never told I needed to read that to insure that I was charged additional fees, so I asked her the same thing I had asked Dexter, how are you going to explain to me now about refunding money I never authorized you to take AND require action on my part. She went on to tell me several time the information is in the literature, I asked her what if I were illiterate. Since no one mentioned to me that I needed to read anything I did not.
She said this is a supplement you are putting into your body.as if to shame me by saying why don't I care enough to read it and how could I just admit that, I explained to her that I don't care. I chose not to read it which is my right. I was never told I needed to to avoid future charges that is what they don't have the right to do. She tried a couple more tactics to get me to see it their wayI explained nothing would move me from the fact that the person who took my credit card number never mentioned that there would be any ties to this company in the future.
So regardless of what information they mailed, I was unaware and I was unaware that there was some type of contractual obligation I was entering into so I could even be alerted that I needed to read their literature!
I insisted on speaking to her Supervisor, she complied. Charis the Supervisor then tried to tell me that the Attorney General's Office has informed them that they need only put in writing the information I need to have and provide it to me. She further stated that their legal office wouldn't be doing this if they couldn't. I explained to her that as far as I know consumers have some protection and we have the right to be informed about transactions that would cost us money...and that it must be explained in a way that the average consumer can understand.
She said I was correct and so the language used was done that wayso the average person could understand. Which got me back to the point that the average consumer is not aware of how her business functions so they would need to be alerted to the fact that there was information TO BE READ in the first place, in order for it to be considered reasonable. The way I found out about this was in reviewing my bank statement I saw that $70 had been deducted for ASKAVLIMIL.COM. And I was flabbergasted!
She told me they have are not legally compelled to explain the contract but that they adopt the policy that they will. She further stated that the person's who take the orders can be terminated for not explainingI told her our conversation was all of two minutes max. Just enough time for her to get my address, name, and credit card information, and I asked her about getting more after the 30 days after she stated it takes that long of it to take effect, she then stated that there were some programs I could participate in and she began to explain to me some program that would cost $125 for some period of time, all I heard , all I needed to hear, was $125 and I told her I would look into that after I received the $4.50 sample and see how I like it, she was find with that and actually seemed anxious to move on to her next call.
If I had been told that I needed to take some action to avoid ANY future charges, even $5.00 a month, I would have either not accepted the sample or done what I needed to do to insure that no funds were ever deducted in the first place. I have no problem following rules that I am aware of! The fact is I was never made aware of any future relationship between myself and this company that now holds my credit card information!!! I have to take action, in the form of returning goods I never requested (praying the mailman delivers it both to me and returns it back to them) and most importantly wait on money I never authorized them to take! This can not be legal is it?
11:24am Called Berkeley Premium Neutraceuticals and spoke to Katherine, she claimed they have not received the merchandise back even though I confirmed that they did receive it on 4/24/2004 at 1:29pm, and waited one more business day to make sure they had it in their possession. Previously when I spoke to them I was told the process to receive back my $70.00 would take 10-14 days, today I was told it actually takes 10-14 days after they receive the product back to credit me the $70.00, I explained I just wanted to get as much info as possible for my attorney and she added 10-14 BUSINESS days. I then hung up. This situation just keeps going from bad to worse with them.