• Report: #90461

Complaint Review: Berkely - Warner Health Care

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  • Submitted: Thu, May 06, 2004
  • Updated: Sun, February 19, 2006

  • Reported By:Cleveland Ohio
Berkely - Warner Health Care
5649 Creek Road Cincinnati, Ohio U.S.A.

Berkely (Warner Health Care) ripoff says must receive for a year for refund. Only received Avlimil for 5 months. Cincinnati Ohio

*Author of original report: Finally it's paying off

*Author of original report: I finally talked with one of their customer specialists about my situation.

*Author of original report: put on hold for hours and hours

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I started using Avlimil in August with the agreement of 1 year (managed care). They billed me for the year. I received the Avlimil for 5 months with 1 supposedly for free.

The insert states....If not satisfied you must return the unused portion and the 12 boxes the pills came in for a full/prompt refund.

I haven't received any Avlimil since February. I have tried contacting them numerous times about this and all I get is a recording or Diane on the other line (eating/chewing gum) on the phone telling me there systems are down.

Denise
Cleveland, Ohio
U.S.A.

This report was posted on Ripoff Report on 05/06/2004 01:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Berkely-Warner-Health-Care/Cincinnati-Ohio-45242/Berkely-Warner-Health-Care-ripoff-says-must-receive-for-a-year-for-refund-Only-receive-90461. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Finally it's paying off

AUTHOR: Denise - (U.S.A.)

I have been keeping tabs on this since getting ripped off is not something I enjoy having done to me. I was excited to see that someone actually listened to all of us. If anyone hears of when to jump on the law suit band wagon please post it.

I hope they get what's coming to them and everyone who got scammed gets what's coming to them....preferably our money back.
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#2 Author of original report

I finally talked with one of their customer specialists about my situation.

AUTHOR: Denise - (U.S.A.)

Revised: Received Avlimil for 5 months (still have 4 and 3/4 months left of pills). Asked Darnell why I haven't received any more pills since January. He said the computer had a "glitch" and so the computer cancelled some people (yea right). But it still was able to bill me?????????? Anyway, I asked for a prompt refund and he said he couldn't do that but he could offer me a 3 month supply for $50. I said No Thank you I would like a refund for the pills I have all ready received (and not taken).

He again said he couldn't do that because I have not been on the program for 12 consecutive months. And that's why I should purchase the 3 month supply for $50. I then asked would I have to start the 12 month consecutive cycle again or would I be able to re-start the 12 months from the time YOUR COMPANY had a "glitch"? Darnell stated I would have to start all over again (yea right).

I asked Darnell to speak to his Supervisor and he said that he could help me as much as the Supervisor could. I asked again to speak with the Supervisor and he said she was in a meeting (yea right). I asked for her name and Darnell said the Supervisor on duty was Yolanda. I asked to be put through to her extension where I could leave a message and he said he could not do that but I could be put on the "call back" list. (yea right).
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#3 Author of original report

put on hold for hours and hours

AUTHOR: Denise - (U.S.A.)

I have called numerous times (again) now I don't even get to speak with a person. Just put on hold for hours and hours. contacting a lawyer next.
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