My best friend and I visited Berlin, New Hampshire in October to view wild moose. I made prior lodging arrangements online with CheapTickets at the Budget Inn in Berlin. When we arrived at the Budget Inn, there were no vehicles whatsoever in the parking lot. I realized why there were no cars once I entered the room assigned to us.
There were stains of unknown origin everywhere on the carpet. The room was absolutely filthy and reeked of mold and mildew. I returned to the office and told the manager we could not endure staying in that filth. He told me there would be a $25.00 cancellation fee. I received nothing in writing nor did I sign anything from CheapTickets or the Budget Inn stipulating any cancellation policy. Would you pay $74.99 a night to stay in absolute filth? Would you pay $25.00 so you would not have to stay in squalor? I know of no one who would.
After threatening to call the health board on him, the manager voided my VISA purchase in full and told me he would not charge me the $25.00. I was shocked when I received my VISA statement showing a $25.00 fee from the Berlin Budget Inn. This was posted one day after I was at the Inn. This individual is operating under deceitful practices and should be jailed for extortion. I spoke with several people in Berlin during my stay, and they all told me they would NEVER recommend the Budget Inn to anyone.
VISA has credited my account for the $25.00 charge. I filed my complaint with the Mayor of Berlin, the Department of Consumer Health and Human Services, the Better Business Bureau, the Consumer Protection and Anti-Trust Bureau, the Attorney General and the Governor of New Hampshire.
I just received word the Attorney General has begun an investigation into this thief. I only hope my efforts will keep other consumers from having to experience what I did.