- Report: #975933
Report - Rebuttal - Arbitrate
Complaint Review: Best Blanks
Best BlanksHollywood, Florida United States of America
Best Blanks bestblanks.com Terrible customer service, rude owner, negligent shipping dept. WORST EVER Hollywood, Florida
*REBUTTAL Owner of company: Completely False!
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I made an order a few weeks ago for a special type of ink cartridges for my Richo printer. You cannot get these cartridges anywhere else except maybe 1 or 2 other places online. I ordered them a few weeks in advance before I knew I would run out of ink. The cartridges came in the mail but they sent me the wrong ink cartridges, they didn't fit my printer. Anyone in the sublimation industry knows that if your printer doesn't have ink, then your whole business is in jeopardy.
I called Sabrina and told her about it but my replacement ink cartridges have not arrived yet and it's been almost two weeks. I had to call her on Monday to remind her to ship the items. Sure they sent replacements but it took WAY too long. I told her how urgent this is. I have hundreds of Amazon and eBay orders that are late because I can't print. People are already leaving me negative feedback. My accounts are probably going to be cancelled now because of BestBlanks.com's negligence.
What really ticks me off is that they owner of Best Blanks called me and told me I should have checked to make sure they sent me the right items. My response was: "I'm sorry but I assumed YOU would have done your job properly!" Best Blanks simply does not understand the importance of good customer service. What the owner said to me was an extremely rude and out-of-line thing for someone to say in a position of customer service. They should have spent the $30 and over-nighted me the correct items so I could get my business up and running. It's a shame that they lost me as a lifetime customer for only a lousy $30. I will never purchase anything from them again because they refuse to make things right. They absolutely killed my business overnight because of their negligence.
DO NOT TRUST BESTBLANKS.COM THEIR SHIPPING IS INACCURATE AND THEY WILL SEND YOU INCORRECT ITEMS, THEN REFUSE TO SEND YOU THE CORRECT ITEMS. Their competitors will go the extra distance to make you a happy customer. In the end, that's what really counts.
This report was posted on Ripoff Report on 11/30/2012 02:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Blanks/Hollywood-Florida-33021/Best-Blanks-bestblankscom-Terrible-customer-service-rude-owner-negligent-shipping-dept-975933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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