• Report: #956649

Complaint Review: Best Brand Values

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  • Submitted: Thu, October 18, 2012
  • Updated: Sun, October 28, 2012

  • Reported By: DLove — Weatherford Oklahoma United States of America
Best Brand Values
Boca Raton, Fla. Internet United States of America

Best Brand Values BBV Rebate Giant.com BBV is continuing to charge my crecit card for movie and "rebates" purchased in Dec 2011 Internet

*UPDATE Employee: HotMovieSale.com membership

*UPDATE Employee: RebateGiant.com membership

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After reviewing my credit card statement and questioning the charges by BBV hot movie sale and BBV rebate giant, I called to inquire as to why I am being charged this monthly fee.  Amy, at BBV in Boca Raton, Fla, informed me that when I ordered 2 movies in December 2011, I also entered into a membership with BBV. I immediately cancelled this so-called "membership" and requested a refund of all monies they had fraudulently charged my account.  She refused this request of mine, and agreed to give me a 2 month refund. And she was unable to contact her supervisor in the "home office" for any further refunds. What a rip off! I never agreed to this membership when ordering these workout videos. Ever!

This report was posted on Ripoff Report on 10/18/2012 09:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Brand-Values/internet/Best-Brand-Values-BBV-Rebate-Giantcom-BBV-is-continuing-to-charge-my-crecit-card-for-movi-956649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

HotMovieSale.com membership

AUTHOR: JackRebateGiant - (United States of America)

Hello, I'm Jack from the HotMovieSale Support team.

We take all comments about our products and services very seriously.

Please note that our membership program is optional and there is no obligation to join in order to purchase any of the products we offer. Also, there is no automatic sign up during your shopping experience with us. In order to become a member, you must first agree to the terms and conditions of our offer, which are clearly shown to you before you make a purchase.

Additionally, having a membership entitles you to exclusive money-saving benefits such as Free Shipping on your first order, $5 off the first in-stock item you order as a new member, up to 30% off regular product prices each time you shop, extra discounts every month and much more. Plus, you have access to DVDs, books, music, video games, posters, vitamins and more, all at deeply discounted prices. Also, you are free to cancel your membership at anytime, at no cost to you.

Your satisfaction is very important to us and we strive to offer products and services that our customers value. We ask that you contact our Support Team either by telephone or by submitting a support ticket so that we can help resolve any issue you may have with our products or services.

To contact us, please visit http://www.hotmoviesale.com/support/

We also invite you to see what other customers are saying about our services, please visit our Testimonials page at: http://www.hotmoviesale.com/store/testimonials.aspx

Sincerely,
HotMovieSale.com
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#2 UPDATE Employee

RebateGiant.com membership

AUTHOR: JackRebateGiant - (United States of America)

Dear,

Please note that joining RebateGiant.com is not automatic or mandatory nor the sign up is automatic. You need to agree to the Terms of Offer of RebateGiant.com membership in order to join.

Once an order is placed at participating websites, you are given an opportunity to join RebateGiant.com. Again, please note that it was not an automatic sign up and you specifically agreed to join the RebateGiant.com membership.

Upon registration, a "Welcome to RebateGiant" email is also sent to new members and monthly emails featuring top deals are also sent. Please be sure to check your Spam folder if you have not received these emails.

RebateGiant provides 1, 000's of cash back rebate offers from over 1, 700 top brand stores. In addition to rebates, members receive 1, 000's of money-saving coupons, free shipping offers and special sale discounts for instant savings.

Customer Service is available to assist you 24/7 and can be contacted by telephone toll-free at 1-888-228-5348 or by submitting a support ticket at http://www.rebategiant.com/user/support.aspx.

If you haven't done so already, be sure to check out the great deals at www.RebateGiant.com and also read comments from members at www.RebateGiant.com/testimonials.aspx

Sincerely,

RebateGiant.com Support Team
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