• Report: #1087185

Complaint Review: Best But?Capital One

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  • Submitted: Wed, September 25, 2013
  • Updated: Wed, June 18, 2014

  • Reported By: Julie — toledo Ohio
Best But?Capital One
PO box4144 Carol Stream Ill, Select State/Province USA

Best But?Capital One HSBC Over charging continual late fees. Carol Stream  Illionois

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 This problem started in May of 2013. Originally I had a credit to my Best Buy account for 2 months of 50.00 of February and March. I wasnt issued a reimbursement. I made a purchace of 53.36 sometime after March leaving a balance 3.36 on my account. 

They have continually tacked on late fees of over 25.00 to my account every since then. I called customer service on May 20th. I was given a confirmation code of J41206 being reassured that this would be looked into and they would send me a letter of decesion via mail....I have heard nothing from them yet I continue to be assessed late fees, now up wo over 269.00

I have sent them two certified letters with this dispute on July 20th and Aug. 2. Still no response from them but late fees, all because the amount of $3.36. I believe this harrassment,  unfair and causing my credit to look bad.  They were not in a hurry to advise me of my overpayment or refund my 50.00 but they sure are making it a big deal to continually harrass me with late fees.  I have all documentation of certified letters and confirmation numbers and dates I called.   This has caused me a great deal of stress. I dont have time for this nonsense.

This report was posted on Ripoff Report on 09/25/2013 08:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-ButCapital-One/Carol-Stream-Ill-Select-StateProvince/Best-ButCapital-One-HSBC-Over-charging-continual-late-fees-Carol-Streamnbsp-Illionois-1087185. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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