• Report: #118783

Complaint Review: Best Buy Culver City

  • Submitted: Thu, November 18, 2004
  • Updated: Mon, July 16, 2012

  • Reported By:Los Angeles California
Best Buy Culver City
Culver City, California United States of America

Best Buy Culver City ripoff Culver City California

*Consumer Comment: Best Buy Sucks! figured I'd give them a second chance..

*Consumer Comment: Best Buy Sucks! figured I'd give them a second chance..

*Consumer Comment: Best Buy Sucks! figured I'd give them a second chance..

*Consumer Comment: Best Buy Sucks! figured I'd give them a second chance..

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I purchased a $799.99 Sony MiniDV DCR-TRV33 camcorder along with a $159.99 4-year guarantee back in June/26/03. Just 2 weeks ago the visuals on the camcorder goes out. The side display monitor displays all black (therefore it cannot pick up any visual) but pure audio. Even when the record button is pressed it only records audio and no visuals. Anyway, I take it back because like many Best Buy suckers who were conned into thinking that if they bought the protection plan they will get a new camcorder right away...thinking that I will get my replacement camera.

I find that I have to get my camcorder serviced. Fine. I go along with the logistics when I get my camcorder back in the mail and the exact same problem occurs. I take my camcorder back that same day and the manager tells me that the camcorder has to be sent again for repairs because all that was done was a cleaning. Didn't they check my camcorder when they mailed it back!?! Why am I getting back the same broken camcorder with the same problems? And why do I have to speak to managers who will only tell me what they are trained to say instead of empathizing with me, seeing that that sold me a lemon, realize that when customers buy their over-priced protection plan that they at least deserve to get another product no questions asked? I am so f***ing furious! Why do I have to wait another two weeks for a problem that should have been taken care of the first time my product was sent out?

I bought my camcorder from the Culver City Best Buy #179. On the receipt I have Val# 0833-5686-0186-5799 0179 065 5561 Date: 06/26/03 Time: 17:19 0282416

Alex Los Angeles, California
U.S.A.

This report was posted on Ripoff Report on 11/18/2004 11:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-Culver-City/Culver-City-California-90232/Best-Buy-Culver-City-ripoff-Culver-City-California-118783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Best Buy Sucks! figured I'd give them a second chance..

AUTHOR: Elizabeth - (U.S.A.)

I hate Best Buy after an experience with their service department. We brought in an Ipaq that had a very visable crack in the screen. We were told that it would cost $24.95 to diagnose the problem, but that $24.95 would be applied to the cost of the repair. We thought fine since we didn't really care about what it cost, we just wanted it fixed. So anyway, they jerk us around for 4 weeks before it is FINALLY back in the store (many calls from us to them of "oh, definitely will be back tomorrow....oh, we didn't get our shipment, but try 2 days from now). So when we go to pick it they just hand us the box. They weren't even going to check it! So we open the box up and the screen is still visably cracked! I say to them we're not paying for this, it's not fixed. So the guy says well, we can't test it to see if it is fixed since it is not charged. I'm like no freakin' way am I paying for this, you can still see teh crack in teh exact same spot! So we go out to the car and get the charger (which we had left in there from when we dropped it of). Big shocker, it was still cracked and didn't work.

So this is where it gets fun. If nothing else I am pissed that they didn't fix it and they had it for 4 weeks. So, I'm thinking they are going to offer us at least an apology on this. NOPE! They have the audacity to tell us that they will do us a favor and not charge us the $197 that it cost to have it fixed for the new screen. I said what screen! It was still the same cracked one. They couldn't charge us for something that wasn't even done! He said that the company they sent it out to said it was fixed and was charging them that so he was doing us a favor by not charging it to us! I'm sorry, but I was not the one who subcontracted this out to a crappy company to be repaired. It was their responsibility to get this fixed at a reputable place. So anyway, I say I'm not paying the $24.95 either because nothing was done to it. He says that this fee was non-refundable! I said that's bull because it was supposed to be applied to the total when it was fixed. He says that since it wasn't we had to pay it! Now, if I had been given a call and said that it cost to much to have it fixed and I CHOSE not to have it fixed, that would be fine. But they accepted it with the agreement that it would be fixed, which they did not do.

I was just so pissed I paid it and walked out with my Ipaq. I have yet to return there, and never will. I sent it off to HP to get it fixed and they sent out free shipping materials and paid all of the shipping and it cost us about $100 less than what Best Buy quoted! They got it back to us within 2 weeks too!

As for your camera, once you bring it back the third time, that's when they say that you get a new one. Lame huh? Obviously they never fixed it the first time. I bet he just said that it was only cleaned so then when you do bring it in the third time he can say the first time was only a cleaning! Then when they replace your product it isn't with the same quality. I had some speakers that had a buzzing from the day I bought them. I brought them in 3 times (like they can fix speakers) and on the third time I did get new speakers, but ones that were worth a lot less. I should have never gone back after that, but I was stupid and figured I'd give them a second chance....just chose not to purchase anymore warranties.
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#2 Consumer Comment

Best Buy Sucks! figured I'd give them a second chance..

AUTHOR: Elizabeth - (U.S.A.)

I hate Best Buy after an experience with their service department. We brought in an Ipaq that had a very visable crack in the screen. We were told that it would cost $24.95 to diagnose the problem, but that $24.95 would be applied to the cost of the repair. We thought fine since we didn't really care about what it cost, we just wanted it fixed. So anyway, they jerk us around for 4 weeks before it is FINALLY back in the store (many calls from us to them of "oh, definitely will be back tomorrow....oh, we didn't get our shipment, but try 2 days from now). So when we go to pick it they just hand us the box. They weren't even going to check it! So we open the box up and the screen is still visably cracked! I say to them we're not paying for this, it's not fixed. So the guy says well, we can't test it to see if it is fixed since it is not charged. I'm like no freakin' way am I paying for this, you can still see teh crack in teh exact same spot! So we go out to the car and get the charger (which we had left in there from when we dropped it of). Big shocker, it was still cracked and didn't work.

So this is where it gets fun. If nothing else I am pissed that they didn't fix it and they had it for 4 weeks. So, I'm thinking they are going to offer us at least an apology on this. NOPE! They have the audacity to tell us that they will do us a favor and not charge us the $197 that it cost to have it fixed for the new screen. I said what screen! It was still the same cracked one. They couldn't charge us for something that wasn't even done! He said that the company they sent it out to said it was fixed and was charging them that so he was doing us a favor by not charging it to us! I'm sorry, but I was not the one who subcontracted this out to a crappy company to be repaired. It was their responsibility to get this fixed at a reputable place. So anyway, I say I'm not paying the $24.95 either because nothing was done to it. He says that this fee was non-refundable! I said that's bull because it was supposed to be applied to the total when it was fixed. He says that since it wasn't we had to pay it! Now, if I had been given a call and said that it cost to much to have it fixed and I CHOSE not to have it fixed, that would be fine. But they accepted it with the agreement that it would be fixed, which they did not do.

I was just so pissed I paid it and walked out with my Ipaq. I have yet to return there, and never will. I sent it off to HP to get it fixed and they sent out free shipping materials and paid all of the shipping and it cost us about $100 less than what Best Buy quoted! They got it back to us within 2 weeks too!

As for your camera, once you bring it back the third time, that's when they say that you get a new one. Lame huh? Obviously they never fixed it the first time. I bet he just said that it was only cleaned so then when you do bring it in the third time he can say the first time was only a cleaning! Then when they replace your product it isn't with the same quality. I had some speakers that had a buzzing from the day I bought them. I brought them in 3 times (like they can fix speakers) and on the third time I did get new speakers, but ones that were worth a lot less. I should have never gone back after that, but I was stupid and figured I'd give them a second chance....just chose not to purchase anymore warranties.
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#3 Consumer Comment

Best Buy Sucks! figured I'd give them a second chance..

AUTHOR: Elizabeth - (U.S.A.)

I hate Best Buy after an experience with their service department. We brought in an Ipaq that had a very visable crack in the screen. We were told that it would cost $24.95 to diagnose the problem, but that $24.95 would be applied to the cost of the repair. We thought fine since we didn't really care about what it cost, we just wanted it fixed. So anyway, they jerk us around for 4 weeks before it is FINALLY back in the store (many calls from us to them of "oh, definitely will be back tomorrow....oh, we didn't get our shipment, but try 2 days from now). So when we go to pick it they just hand us the box. They weren't even going to check it! So we open the box up and the screen is still visably cracked! I say to them we're not paying for this, it's not fixed. So the guy says well, we can't test it to see if it is fixed since it is not charged. I'm like no freakin' way am I paying for this, you can still see teh crack in teh exact same spot! So we go out to the car and get the charger (which we had left in there from when we dropped it of). Big shocker, it was still cracked and didn't work.

So this is where it gets fun. If nothing else I am pissed that they didn't fix it and they had it for 4 weeks. So, I'm thinking they are going to offer us at least an apology on this. NOPE! They have the audacity to tell us that they will do us a favor and not charge us the $197 that it cost to have it fixed for the new screen. I said what screen! It was still the same cracked one. They couldn't charge us for something that wasn't even done! He said that the company they sent it out to said it was fixed and was charging them that so he was doing us a favor by not charging it to us! I'm sorry, but I was not the one who subcontracted this out to a crappy company to be repaired. It was their responsibility to get this fixed at a reputable place. So anyway, I say I'm not paying the $24.95 either because nothing was done to it. He says that this fee was non-refundable! I said that's bull because it was supposed to be applied to the total when it was fixed. He says that since it wasn't we had to pay it! Now, if I had been given a call and said that it cost to much to have it fixed and I CHOSE not to have it fixed, that would be fine. But they accepted it with the agreement that it would be fixed, which they did not do.

I was just so pissed I paid it and walked out with my Ipaq. I have yet to return there, and never will. I sent it off to HP to get it fixed and they sent out free shipping materials and paid all of the shipping and it cost us about $100 less than what Best Buy quoted! They got it back to us within 2 weeks too!

As for your camera, once you bring it back the third time, that's when they say that you get a new one. Lame huh? Obviously they never fixed it the first time. I bet he just said that it was only cleaned so then when you do bring it in the third time he can say the first time was only a cleaning! Then when they replace your product it isn't with the same quality. I had some speakers that had a buzzing from the day I bought them. I brought them in 3 times (like they can fix speakers) and on the third time I did get new speakers, but ones that were worth a lot less. I should have never gone back after that, but I was stupid and figured I'd give them a second chance....just chose not to purchase anymore warranties.
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#4 Consumer Comment

Best Buy Sucks! figured I'd give them a second chance..

AUTHOR: Elizabeth - (U.S.A.)

I hate Best Buy after an experience with their service department. We brought in an Ipaq that had a very visable crack in the screen. We were told that it would cost $24.95 to diagnose the problem, but that $24.95 would be applied to the cost of the repair. We thought fine since we didn't really care about what it cost, we just wanted it fixed. So anyway, they jerk us around for 4 weeks before it is FINALLY back in the store (many calls from us to them of "oh, definitely will be back tomorrow....oh, we didn't get our shipment, but try 2 days from now). So when we go to pick it they just hand us the box. They weren't even going to check it! So we open the box up and the screen is still visably cracked! I say to them we're not paying for this, it's not fixed. So the guy says well, we can't test it to see if it is fixed since it is not charged. I'm like no freakin' way am I paying for this, you can still see teh crack in teh exact same spot! So we go out to the car and get the charger (which we had left in there from when we dropped it of). Big shocker, it was still cracked and didn't work.

So this is where it gets fun. If nothing else I am pissed that they didn't fix it and they had it for 4 weeks. So, I'm thinking they are going to offer us at least an apology on this. NOPE! They have the audacity to tell us that they will do us a favor and not charge us the $197 that it cost to have it fixed for the new screen. I said what screen! It was still the same cracked one. They couldn't charge us for something that wasn't even done! He said that the company they sent it out to said it was fixed and was charging them that so he was doing us a favor by not charging it to us! I'm sorry, but I was not the one who subcontracted this out to a crappy company to be repaired. It was their responsibility to get this fixed at a reputable place. So anyway, I say I'm not paying the $24.95 either because nothing was done to it. He says that this fee was non-refundable! I said that's bull because it was supposed to be applied to the total when it was fixed. He says that since it wasn't we had to pay it! Now, if I had been given a call and said that it cost to much to have it fixed and I CHOSE not to have it fixed, that would be fine. But they accepted it with the agreement that it would be fixed, which they did not do.

I was just so pissed I paid it and walked out with my Ipaq. I have yet to return there, and never will. I sent it off to HP to get it fixed and they sent out free shipping materials and paid all of the shipping and it cost us about $100 less than what Best Buy quoted! They got it back to us within 2 weeks too!

As for your camera, once you bring it back the third time, that's when they say that you get a new one. Lame huh? Obviously they never fixed it the first time. I bet he just said that it was only cleaned so then when you do bring it in the third time he can say the first time was only a cleaning! Then when they replace your product it isn't with the same quality. I had some speakers that had a buzzing from the day I bought them. I brought them in 3 times (like they can fix speakers) and on the third time I did get new speakers, but ones that were worth a lot less. I should have never gone back after that, but I was stupid and figured I'd give them a second chance....just chose not to purchase anymore warranties.
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