- Report: #572758
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy, Fairlakes VA #273
Best Buy, Fairlakes VA #27313058 Fairlakes Shopping Ctr. Fairfax, Virginia United States of America
Best Buy, Fairlakes Virginia #273 Nick Hoyer, CEM Best Buy the Best Bamboozlers in Fairfax, Virginia
*Consumer Comment: Read
*Author of original report: Thanks
*UPDATE Employee: service plan exchanges
*UPDATE Employee: Hmmmm...
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What happens after you get your approval number from Best Buy Service Support Team? This.
Just when you thought you were "home free" after going thru the rigmarole with 1-888-BESTBUY and have been given a confirmation number authorizing a replacement TV or voucher you find out that the last and most important step, going to the store, is the Elephant in the room.
You have been approved for a replacement TV or voucher in the amount you paid, not the full retail but the price you paid which was more than likely the sale price. Fine. With that number you can go into the Best Buy of your choice, go to the customer service counter, they verify your number and your off on your merry way into the electronics candy store. Stop, stop right here, it's not that easy.
You have now come up against the Best Buy "Firewall". Their last line of defense against you and your onslaught to zoom around the store with your voucher scooping up whatever tickles your fancy or just get a replacement TV of your choice. You will more than likely get one close to what you paid on the now scrapped TV or you may even buy one for more money with a Best Buy PSP and pay the difference, right.
Instead the lights dim in the store while thick hot humid air flows from the vents just on you, sounds become muffled, foreboding stares from behind the counter and a figure wearing a black shirt sitting in a cubicle immediately picks up the phone all the while never glancing or acknowledging you. After what feels like hours more specifically two and one half, a fellow sidles up next to you and in a low voice says "we can approve $1000.00 for you to shop the store". I say, "who are you", he says "the manager (fellow in black shirt) sent me out to tell you". In a composed demeanor I call to the manager and let him know that I brought the original receipt attached to the original PSP contract with the cash register receipt printed on the back and the email from the stellar "Best Buy Service Support Team" from (name withheld- for now) confirming the TV replacement or voucher in the amount of $2339.91. Mr. Hoyer flat out ignores the approval and tries to bamboozle me into accepting $1000.
This matter is not resolved. When I have an update I will post it. The bottom line is that with a BB PSP nothing is guarantied except for aggravation and bad feelings for the company and I am a long time customer until now. Thanks for reading.
This report was posted on Ripoff Report on 02/21/2010 01:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-Fairlakes-VA-273/Fairfax-Virginia-22033/Best-Buy-Fairlakes-Virginia-273-Nick-Hoyer-CEM-Best-Buy-the-Best-Bamboozlers-in-Fairfax-572758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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