- Report: #815659
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy Geek Squad
Best Buy Geek Squad1280 Lexington Av, NY, New York United States of America
Best Buy Geek Squad Once Best Buy Has Your Money, They Don't Care How Long You Wait for Service NY, New York
*Consumer Comment: I had a similar experience
*Consumer Comment: I agree also
*Consumer Comment: Best Buy
*Consumer Comment: Diogenes
*Consumer Comment: I also have neuropathy in my feet and every joint in my body is sore...but...
*Consumer Comment: Indeed
*Consumer Comment: I've got plenty of time...
*Consumer Comment: comment
*Author of original report: There are No Lines to Purchase Something
*Consumer Comment: I agree with brian.
*Consumer Comment: Well, aren't you the primadonna.
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When I went in for pick-up, the line at Geek Squad had about 10 people in it. I was told by someone at the desk that there was no special line for pick-ups. I asked what time and day of the week I could return to stand in the shortest line possible. The Geek Squadder said the line was never short---that no time was more advantageous. I "got ghetto" and immediately a manager got my computer as I screamed very loudly: "once Best Buy had your money, they don't care if you waited forever for their service". The manager escorted me out the door without any explanation about what they did to repair my computer.
In today's economy, with so many college-educated people out of work, you can't tell me Best Buy can't hire and train some more Geeks to give their customers the fast service they deserve. Best Buy is more concerned about their bottom line or their shareholders. Once they have your money for a service contract, why care?
This report was posted on Ripoff Report on 12/29/2011 08:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-Geek-Squad/NY-New-York-10028/Best-Buy-Geek-Squad-Once-Best-Buy-Has-Your-Money-They-Dont-Care-How-Long-You-Wait-for-S-815659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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