• Report: #813945

Complaint Review: Best Buy Geek Squad

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  • Submitted: Mon, December 26, 2011
  • Updated: Mon, December 26, 2011

  • Reported By: logicalpositiv — United States of America
Best Buy Geek Squad
harriman, New York United States of America

Best Buy Geek Squad Lost my hard drive files harriman, New York

*Consumer Comment: Back up your files

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On July 24, 2011 I brought my Best Buy purchased Compaq Desktop because of hard drive problems to the Geek Squad. I was told that the hard drive was bad and that I needed a new one. I requested that all my files be saved. I left the computer for one day while Geek Squad copied my files. When I arrived to pick up my data I was told that they could get me a new hard drive because the computer was still under warranty. I agreed. Three months later my new hard drive came in and I asked to have my files transferred to the new drive. Unfortunately the person who had attended me was not there and the files were "LOST". I was told that there would be no charge and that they were sorry, but there was nothing they could do for me. I was really upset because of the files & programs that I had. Taking the company to court would cost me more than it was worth and I asked HQ for a remedy. No one listened to me except for a superisor at Customer Service, Aaron Gauss. He was able to obtained for me an "I'm sorry" & a $100 Best Buy gift card.

This report was posted on Ripoff Report on 12/26/2011 12:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-Geek-Squad/harriman-New-York-/Best-Buy-Geek-Squad-Lost-my-hard-drive-files-harriman-New-York-813945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Back up your files

AUTHOR: Brian - (United States of America)

I'm sorry you lost your files, but this is a classic example of why periodic file back ups are important.  Depending on what happened to your hard drive, the files may not have been retrieveable.  This is why I subscribe to one of the online back up services, files are backed up automatically everytime I update a file.  Take it from this computer tech (no, I don't work for Best Buy), if you have important info on your computer, back it up.
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