ED Magedson – Founder
Best Buy (Geek Squad)3220 Nicholasville Road Ste 170, Lexington, KY Internet United States of America
Last Fall, Aug 2010 I purchased an ASUS computer (laptop) from Best Buy. Within a month the mouse pad did not work on the laptop. After numerous calls to a company (the manufacturer) that Best Buy gave me and unable to contact anyone, I gave up and decided to justuse a wirelessmousemy laptop. 3 months later several keys would not work and the laptop basically lost all of my graduate work I had completed theprevioussemester. I also lost several major papers that were dueat that time. I decided to takemy laptop back in and had them send the computer to the manufacturer in which they said it would cost $85.00. Two days later, (and I don't think that they ever send it to a manufacturer), they called me and said that it would cost $716.00 to fix my laptop, and that the damage was water damage and was not covered under thewarranty. I never had my laptop near water!I carry it in a computer bag, waterproof.To whom this may concern, I wish that Iwould researched this company before I bought from them.
This report was posted on Ripoff Report on 02/02/2011 09:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-Geek-Squad/internet/Best-Buy-Geek-Squad-The-entire-Best-Buy-operation-Sold-me-faulty-laptop-that-broke-down-689760. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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