Deegan
  • Report: #689760

Complaint Review: Best Buy (Geek Squad)

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  • Submitted: Wed, February 02, 2011
  • Updated: Fri, February 04, 2011

  • Reported By: A.B. Burks — Lexington Kentucky United States of America
Best Buy (Geek Squad)
3220 Nicholasville Road Ste 170, Lexington, KY Internet United States of America

Best Buy ,Geek Squad, The entire Best Buy operation. Sold me faulty laptop that broke down within 2-3 months and wants to charge me $700 to fix a computer I paid only $500 for. Internet

*Consumer Suggestion: Asus website

*Consumer Comment: Responsibility

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Last Fall, Aug 2010 I purchased an ASUS computer (laptop) from Best Buy. Within a month the mouse pad did not work on the laptop. After numerous calls to a company (the manufacturer) that Best Buy gave me and unable to contact anyone, I gave up and decided to justuse a wirelessmousemy laptop. 3 months later several keys would not work and the laptop basically lost all of my graduate work I had completed theprevioussemester. I also lost several major papers that were dueat that time. I decided to takemy laptop back in and had them send the computer to the manufacturer in which they said it would cost $85.00. Two days later, (and I don't think that they ever send it to a manufacturer), they called me and said that it would cost $716.00 to fix my laptop, and that the damage was water damage and was not covered under thewarranty. I never had my laptop near water!I carry it in a computer bag, waterproof.To whom this may concern, I wish that Iwould researched this company before I bought from them.

Albert

Lexington, Kentucky


This report was posted on Ripoff Report on 02/02/2011 09:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-Geek-Squad/internet/Best-Buy-Geek-Squad-The-entire-Best-Buy-operation-Sold-me-faulty-laptop-that-broke-down-689760. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Asus website

AUTHOR: IntheKnow - (USA)

"Best Buy gave me a number." Did you check the Asus website and contact them through email? Was the number the same as on the website? I never purchased that brand but the company seems like a very large outfit. Instructions on the website appear tolead you in the right direction.

Also, Asus laptops have either a 1 or even 2 year warranty. Your issue, seemingly an electrical/electronic one, would have been covered.

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#2 Consumer Comment

Responsibility

AUTHOR: Empowerd - (USA)

Although I never recommend purchasing from Best Buy I do recommend backing up your important information on a regular basis. The statement "the laptop basically lost all of my graduate work I had completed theprevioussemester," is irresponsible. For tips on how to prevent this kind of stuff from happening visit www.whybeachump.blogspot.com

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