ED Magedson – Founder
Best Buy -Geek Squad Terrible Disservice at the National Chain of Best Buy Vestal, NY Nationwide
Please, I need help. I’m trying to stay calm. I have a fully covered Canon 5d mark3 that I purchased from Best Buy. I brought it in with an error msg. ~I received an email that they were fixing it. I got an email saying that they DID fix it. It arrived to my house today with a note inside “RETURNING UNIT UNREPAIRED. BB LISTS MODEL # AS 6410055” I was promised by the Geek Squad at Best Buy that my warranty would cover the camera & that their people would fix it.
WHAT IS GOING ON?!?!?!?!?!
Today is Wednesday. I’m a wedding photographer, and I’m shooting a wedding this SATURDAY!!!!!! This is NOT ACCEPTABLE!
I paid a ton of money for the camera, AND paid EXTRA for the added protection of an additional warranty.
This report was posted on Ripoff Report on 06/04/2014 08:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-Geek-Squad/nationwide/Best-Buy-Geek-Squad-Terrible-Disservice-at-the-National-Chain-of-Best-Buy-Vestal-NY-Nat-1152248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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