• Report: #320134

Complaint Review: Best Buy HSBC Retail Services

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  • Submitted: Sat, March 22, 2008
  • Updated: Sun, April 13, 2008

  • Reported By:Near Buffalo New York
Best Buy HSBC Retail Services
PO Box 17298 Baltimore, Maryland U.S.A.
  • Phone: 800-365-0292
  • Web:
  • Category: Banks

Best Buy HSBC Retail Services Assess Late Fees After Payment Was Made On Time Baltimore Maryland

*Consumer Comment: try this

*UPDATE EX-employee responds: cardmember agreement

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My Best Buy payment was due on the 12th. I paid it by electronic bill pay through my bank which indicates it was paid on the 12th. Best Buy HSBC Retail Services assessed a late fee because HSBC did not post it until the 13th. Can they do that? I pay all my bills this way and never ever did any of my other creditors post it a day later. I thought an electronic transfer was immediate, apparently not at HSBC.

Near Buffalo, New York

This report was posted on Ripoff Report on 03/22/2008 05:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-HSBC-Retail-Services/Baltimore-Maryland-21297-1298/Best-Buy-HSBC-Retail-Services-Assess-Late-Fees-After-Payment-Was-Made-On-Time-Baltimore-Ma-320134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

try this

AUTHOR: Floyd - (U.S.A.)

try paying then on the 1st don't wait until the last day and try to get it in just in time. if you pay 7-10 days before it is due it will NOT be late.

just a good reason to never have a credit card if you don't have one this CAN'T happen..
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#2 UPDATE EX-employee responds

cardmember agreement

AUTHOR: Paul - (U.S.A.)

Unfortunately all credit cards say in their disclosure that they have up to 2 days (by law) to post your payment. If your bank paid it on the due date that means it may not post on time to avoid a late fee. I would call and if you have not been late before they should wave the late fee, if not ask to talk to a supervisor and they should wave your late fee.
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