- Report: #830446
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy - HSBC Retail Services
Best Buy - HSBC Retail ServicesP.O. Box 15521 Wilmington,, Delaware United States of America
Best Buy - HSBC Retail Services Best Buy Credit Card On time payment not credited timely - billing issues. Wilmington, Delaware
*Consumer Comment: Timely..Maybe Not
I received my December billing statement showing a payment due of $25 on 1/22/2012 (Sunday). I make my payments electronically through Bank of America. On Jan 18th, I setup my payment to be sent on Friday 1/20/2012 for it to arrive 1/21/2012. I went online on 1/28/2012, to review my Best Buy/HSBC online statement and noticed that my payment was not credited until Monday 1/23, and I was being charged a late fee of $25!
I contacted my bank and was told that the payment arrived to BestBuy/HSBC Retail Services on 1/22. I emailed BestBuy/HSBC credit card customer service inquiring and asking them to correct their mistake and with a response back stating they couldnt help me. I have had many problems in the past with Buy/HSBC Retail Services with my account not being credited with my payments and billing issues. ACCT# ending-9444.
This report was posted on Ripoff Report on 01/28/2012 08:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-HSBC-Retail-Services/Wilmington-Delaware-19850-5521/Best-Buy-HSBC-Retail-Services-Best-Buy-Credit-Card-On-time-payment-not-credited-timely-830446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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