- Report: #578476
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy - HSBC Retail Services
Best Buy - HSBC Retail ServicesNationwide United States of America
Best Buy - HSBC Retail Services HSBC Created FALSE "Promotional Charges" NO PURCHASES-NONE REFUSED to REVERSE????? Internet, Nationwide
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I wrote to customer service immediately explaining the error. Nothing like this had ever happened and thought they would fix the obvious error. NO RESPONSE. A month later-new bill and what do you know? Almost $600 of PROMOTIONAL INTEREST on more purchases that were never made. Wrote and wrote and nothing happened. Called and got nothing but a LOOOOOOONG hold and a hard time. Stopped paying my bill.....and they finally wanted to talk. The billing person took some work but finally heard my story , said I needed everything in writing. Two hours later, connected me to the biggest A-HOLE ever, who informed me that phoning doesn't work, E-mail doesn't "ACTUALLY GO TO CUSTOMER SERVICE even though it is on the HSBC Credit Card Website, it isn't really Customer Service." That made NO SENSE! She told me that I was wrong. Regardless of FACT/aka no purchases to have promotional charges FROM for $1038...which in HSBC terms means: 1) you are somehow over the limit, 2) you are somehow late for a payment BECAUSE you are over the limit 3) You get 15-20 phone calls a DAY, 4) Your credit is ruined in 30 days
They literally would not listen to reason. this is the shadiest new SCAM going and I will never pay them another penny. They offered me a settlement for.....WHAT I ACTUALLY OWED BEFORE THIS SCAM, with the small print that they would REPORT the rest (the part i never owed) TO THE IRS as MY INCOME ON A 1099C.
How many ways can they RIPP ME OFF???????
This report was posted on Ripoff Report on 03/05/2010 06:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-HSBC-Retail-Services/nationwide/Best-Buy-HSBC-Retail-Services-HSBC-Created-FALSE-Promotional-Charges-NO-PURCHASES-NONE-578476. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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