- Report: #233426
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy Reward Zone Master Card - HSBC Card Services - HSBC Bank Nevada
Best Buy Reward Zone Master Card - HSBC Card Services - HSBC Bank NevadaP.O Box 80045 Salinas, California U.S.A.
Best Buy Reward Zone Master Card - HSBC Card Services - HSBC Bank Nevada dishonest fraudulant billing and online deception ripoff Salinas California
*UPDATE Employee: The reason why you were charged
*Consumer Comment: HSBC- bad
*Consumer Suggestion: My experience with the Best Buy website.
*Author of original report: Best Buy Update!
*Consumer Comment: Free membership
*Consumer Comment: Hmm reading wrong
*Consumer Comment: I do!
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My card arrives just in time for christmas shopping, so I go to Best Buy and and rack up a few charges and a tank of gas. When my first bill arrives, it has a charge of $59 for "Annual Fee"
I called and emailed customer care, and all they can do is give me the run around, and lots of appologies, but they insist the website warned me there is an annual fee for the card! I ask for a supervisor, she tells me to email her a link to this imaginary web site so she can see what I'm talking about, I told her to go to www.bestbuy.com and just click on the link, and she tell me "I'm sorry, Sir, but I have no access to the internet" so I asked her "How can you check your email to see the link, if you have no internet?" Again, more run arounds, and constant appologies, and a firm resounding "The annual fee is non-refundable, you should have read your disclaimer when you filled out the application"
This report was posted on Ripoff Report on 01/29/2007 08:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-Reward-Zone-Master-Card-HSBC-Card-Services-HSBC-Bank-Nevada/Salinas-California-93912-0045/Best-Buy-Reward-Zone-Master-Card-HSBC-Card-Services-HSBC-Bank-Nevada-dishonest-fraudul-233426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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