ED Magedson – Founder
Best Buy (Store 1189)2288 E. Williams Field Rd Gilbert, Arizona United States of America
I purchased a Belkin Wireless Router from Best Buy (Store 1189, Arizona) on Feb 06, 2010 with a credit card. I went back to the same store on Feb 26, 2010 to return with original box, cables, etc. The associate (Jason, who was quite rude and made me feel embarrassed) did not accept the return and gave me the strangest explanation that I have ever heard in my life: That the product's part number (it's a tiny series of letters/numbers imprinted on the box) did not show up in the store- computer and therefore I must have purchased this product from another store chain. I requested the associate to make an effort to investigate this using the sales record, my receipt (which he claimed is indeed a valid receipt), and even the security camera to verify my purchase. He did look into the sales record, but kept on saying that the product did not come from the same store. And I know I bought this product from that store.
I then called the Best Buy's Consumer Relations department to file a compliant. I was told that the product's part number is actually on the Best Buy database, it's just not in the database of that particular store. I was told to try returning the product to another store (which does not make much sense), because the CR department cannot force the store in question to accept a return.
There are couple of issues with Best Buy:
1. The sales associate could have taken the same steps as the person in the Consumer Relations department. Instead, I was made feel like a fraud. Good example of how not to treat customers.
2. The Consumer Relations did not offer a solid suggestion on returning this product. Why do I have go to another store with the risk of getting humiliated again?
Looks to me it Best Buy that is up to something fishy for claiming not to have sold the product even when I produced the receipt!
This report was posted on Ripoff Report on 02/27/2010 09:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-Store-1189/Gilbert-Arizona-85295/Best-Buy-Store-1189-Store-did-not-accept-return-with-valid-receipt-and-product-Gilbert-575441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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