• Report: #813173

Complaint Review: Best Buy - Store 413

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  • Submitted: Fri, December 23, 2011
  • Updated: Mon, April 09, 2012

  • Reported By: Seank301 — Kalamazoo Michigan United States of America
Best Buy - Store 413
6900 Westnedge Ave Poratge, Michigan United States of America

Best Buy - Store 413 Unfair Business Practices Unethical! Poratge , Michigan

*Consumer Comment: The reason Best Buy is closing 50 stores..

*Consumer Comment: Explanation for seank...

*Author of original report: Best Buy to Close 50 Stores

*Consumer Comment: Speaking of standing by

*Consumer Comment: Your not helping your claims...

*Consumer Comment: Seank301

*Consumer Comment: Yes & No

*Consumer Comment: Seank301 needs a serious reality check

*Consumer Comment: Employees are held accountable...

*Author of original report: Catching up on Opinion

*Consumer Comment: The point

*General Comment: we have differences of opinions.

*General Comment: Why has this not been asked yet?

*Consumer Comment: Policy is policy

*Consumer Comment: Policy is policy

*Consumer Comment: Really "hinun"??? Better get some education on this.

*General Comment: i have an opinion!

*Consumer Comment: Even though I really hate Best Buy, there is no "rip off" here on Best Buy's part

*Consumer Suggestion: Motives vs Business

*Consumer Comment: To IntheKnow

*Consumer Comment: What a case

*Consumer Suggestion: Most of you don't get it

*Consumer Comment: What A Scumbag

*Consumer Comment: More questions for you to avoid

*Consumer Comment: You don't get it

*Consumer Comment: Really?

*Author of original report: What scene?

*Consumer Comment: Unethical?

*Consumer Comment: 16>14

*Consumer Suggestion: Really?

*Consumer Comment: How is Best Buy responsible for your screw-ups?

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In early September 2011 I ordered a Cannon Camera for a trip to Ireland from Amazon for $220.  Because of the shipping method I selected it appeared it would not arrive in time.  The evening before my trip after work I went to Best Buy on Westnedge Rd in Portage, Michigan and purchased the exact same camera for $240 +tax.  Planned to send the Amazon camera back.  When I got home that night the Amazon camera had arrived.
 
I put the Best Buy camera on the counter in the bag and went to Ireland using the Amazon camera.  When I returned home after 10 days in Ireland I took the Best Buy camera back to the store.  16 days after I had purchased the camera.
 
The customer service person said the return should be no problem he just needed a manager to approve because it was 2 days past the 14 day return policy.  He came back and said the manager refused to take back the camera.  I asked to speak with the manager.  After explaining the situation and reiterating that I was out of the country 10 of the 14 days, the camera was never opened, it was 48 hours past the 14 days, could he please make an exception.  He said No that my receipt was a contract and that he would not breach the contract.  I was appalled and said that I had never heard of a 14 day return policy and that Amazon was 30 days.  He suggested I send the Best Buy camera back to Amazon.  I again was appalled...
 
I asked to speak to the store manager. He said he was the store manager. I asked to speak to his manager and he said he was in charge.  I asked if he was the CEO of Best Buy because this issue will not stop until I was there.  I was then handed the business card of his boss by the initial person at the counter.  I asked when she would be available and he said she was due in the store in an hour.  When I got to my vehicle I called her mobile and sent her an e-mail to please call.  Later that evening just before the store closed she returned my call.  After 15 minutes of going thru the situation and around in circles the answer was No Refund.   I asked if she thought it was a good business practice to upset a customer so much that they would never set foot in their store again and make sure the story of their practices was shared everywhere over a $245 camera.  She did not answer that question and stuck to the company policy mantra.  I then asked for the contact information of her manager and was given the name of a person in Grand Rapids, Mi. 
 
Ultimately Best Buy never provided a refund for the camera and after much wasted time and frustration I gave up.
 
I do not care if Best Buy is the only source for electronics in the world they will never see a cent of my money again!  BEWARE!

This report was posted on Ripoff Report on 12/23/2011 08:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-Store-413/Poratge-Michigan-49002/Best-Buy-Store-413-Unfair-Business-Practices-Unethical-Poratge-Michigan-813173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

The reason Best Buy is closing 50 stores..

AUTHOR: Ronny g - (USA)

..is a wise business move. They are not going to choose whichever 50 stores they close if this happens by using a dart board or witchcraft...but by looking at numbers and closing stores that are not profitable...seems a wise decision to me in this day and age. As well they plan on opening at least 100 more smaller stores that imagine this??   .. they will profit???

 Now why would they want to close stores that are losing money and open more stores that are making money? Does it really require a degree in economics or a crystal ball to figure this one out?
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#2 Consumer Comment

Explanation for seank...

AUTHOR: Southern Chemical and Equipment LLC - (USA)

The reason Best Buy is closing 50 stores is because of returns costs being too high! Too many "customers" like you that have total disregard to the merchant and the costs associated with frivolous returns.

Voiceofreason put it the best...You simply used Best Buy for "trip insurance". What a lowlife.
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#3 Author of original report

Best Buy to Close 50 Stores

AUTHOR: Seank301 - (United States of America)

March 29 (Bloomberg) -- Best Buy Co., the worlds largest consumer-electronics retailer, plans to close 50 U.S. big-box stores this year to reduce costs after fourth-quarter sales trailed analysts estimates. Bloomberg's Carol Massar reports on Bloomberg Television's "Taking Stock." (Source: Bloomberg)

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#4 Consumer Comment

Speaking of standing by

AUTHOR: voiceofreason - (United States of America)

And we all stand by our opinion, Sean, that you are a negligent and smarmy customer who used Best Buy's product as trip insurance and failed to abide by their rather generous 2 weeks return privileges.

They don't have to give a dang why you bought it from them and came back 16 days later. Ain't their concern. The onus was totally on you to know the return policy, especially when it was fairly evident you might be needing to return it were your Amazon order to arrive in time.

Nobody needs to point it out to you. It's posted for anyone who cares to know.

Customers would wait on lines to pay for goods a lot longer if cashiers made a point of stating returns policies for each one.
What kind of moron are you that you can't understand this?

Of all the things Best Buy does wrong that get reported here, this is the singular incident where everyone seems in accord backing them up. That does not speak well of how you are perceived.

You come off as fairly arrogant and I can't think of any store that would mourn the loss of your dubious business.
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#5 Consumer Comment

Your not helping your claims...

AUTHOR: Robert - (U.S.A.)

The family had fun debating the whole thing over the holidays. 
-
"Debating" sure sounds like your family didn't agree with you either.

If I had been aware of the 14 day return policy from Best Buy it would have been returned within that time frame.
- That is not what you inferred in your original post.  You originally sounded like you were trying to make the claim that because you were out of the country for 10 of the 14 days that they should make an exception.  But you are now saying that you would have made the time if you "knew" about their policy.

I have worked for 2 fortune 100 companies in my career in areas responsible for many very large projects and the associated contracts for millions of dollars in construction and equipment from all
over the world.

- You sound like a fairly smart person who knows about agreements and contracts.  I would bet that you are aware that every store has a return policy, even if that policy is no returns.  I would also bet that you are aware that stores have different return policies.  So if you are familiar with contracts how come you didn't look at the back of your receipt?  How come you missed the huge signs that are posted in the store explaining this policy?

Unless the miss was egregious or grossly negligent we nearly always negotiated a reasonable and fair settlement despite what the legal T&C said we could do.

- Who is to say that you weren't negligent?  After all you have just admitted that time was not an issue, and you are very familiar with contracts.   So one could say that it is negligent for someone with your knowledge to not verify the return policy.

If one of your vendors came to you and said "Well I had the time to do this project but I just decided to hold off because I didn't think the contract was important and had better things to do".  Would you "cut them some slack"?  Somehow I don't think so.
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#6 Consumer Comment

Seank301

AUTHOR: coast - (USA)

"Because of the shipping method I selected it appeared it would not arrive in time."

On 12/23 & 12/24 I asked you, "Why didn't you track the Amazon order?"

Today I am asking you, Why do you refuse to answer the question?
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#7 Consumer Comment

Yes & No

AUTHOR: MochaG - (United States of America)

"I have worked for 2 fortune 100 companies in my career in areas responsible for many very large projects and the associated contracts for millions of dollars in construction and equipment from all over the world.  I have learned one very simple thing over the years; success in business must embrace the concept of win-win for all parties involved. Believe me blind ambition when I was young taught me a lot and much the hard way."

Good for you, but that does not mean what you have learned could be what other people practice, correct? Also, the whatsoever fortune company is also a part of business logic to advertise themselves... What if every company (not only the 100 or 500) has the same model, what do you think would happen?

"Just for the record.  I had every intention of taking the Best Buy camera on the trip and keeping it.  That only changed when I got home from Best Buy and the originally ordered camera from Amazon had been delivered.  If I had been aware of the 14 day return policy from Best Buy it would have been returned within that time frame."

And what would you do with Amazon's camera? Well... it would be obvious what you would do with it...

"I stand by my assessment of Best Buy and their awful business model."

I do not disagree because their business will eventually go away. However, this does not make the bending the rule to be right for them still.
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#8 Consumer Comment

Seank301 needs a serious reality check

AUTHOR: Southern Chemical and Equipment LLC - (USA)

The bottom line is that you are not actually a Best Buy "customer".  You are an AMAZON customer.  You could have purchased the camera right from the start from Best Buy and avoided this whole drama.  Why didn't you just do that?

I can answer that.  You are a penny pincher.  You are cheap.  It's all about you.

You are one of those people that is "too busy" to follow the rules.  You are one of those that feel the rules don't apply to you, just everyone else.

Stick with Amazon as you are an Amazon type person.

Best Buy certainly won't miss you.

This is painful for me to actually take the side of Best buy as I really dislike them, but they were absolutely right in this case.

You are not a Best Buy "customer", but only a Best Buy borrower.

You need a serious reality check.

Anyone who would just buy something for convenience, with total disregard for the cost to the merchant is really a person with a major character flaw. You purchased one item with full intent to return the other.

Why didn't you just follow the tracking info from Amazon?

Oh yeah, your too important for that, too busy, right?

Do me a favor. Stay far away from my business, and take Hinun with you.

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#9 Consumer Comment

Employees are held accountable...

AUTHOR: Ronny g - (USA)

..and this includes managers. They LOSE money on returns that is a fact. Now granted the GM is the boss of the store so he/she may tell everyone who works for him'her that there are no more exceptions, period. So if that is the case the subordinate is not going to risk his/her job over one customer that thinks they deserve special treatment for a camera return.

Now, why would a GM demand no exceptions? Well perhaps he/she has to be accountable as well. So if district asks "why did you give that refund after the 15 days?" well they need a good reason. I am sure most managers would prefer to avoid the hassle and just make exceptions all day and night but it is a business and has these policies in place for a reason.

It is hard for most people to understand retail and how the economy has effected it but everyone is tightening their belts including Best Buy. So where they may been more lenient in the past, they may not be allowed to anymore at the store level. Otherwise why have any deadlines at all for refunds? They make money by SELLING merchandise, not selling it then buying it back so of course if the customer fouls up they would prefer not to eat it if they do not have to.

So a suggestion is sell the camera to someone you know or give it as a gift, or sell it on Craigslist or eBay, cut your loses, and move on to more important things. Best Buy is not in business to hedge your bets against Amazon. 
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#10 Author of original report

Catching up on Opinion

AUTHOR: Seank301 - (United States of America)

Very interesting to come back and review the debate.  The first reactions to my submittal appeared to be Corporate Protection Trolls that ooze around these reports to totally discredit the reporter, skew reality and cloud the real issue(s).  The family had fun debating the whole thing over the holidays. 

I have worked for 2 fortune 100 companies in my career in areas responsible for many very large projects and the associated contracts for millions of dollars in construction and equipment from all over the world.  I have learned one very simple thing over the years; success in business must embrace the concept of win-win for all parties involved. Believe me blind ambition when I was young taught me a lot and much the hard way.

 With that, there is give and take in every deal and often in the end one party has perhaps not fully delivered or exceeded the agreed upon cost (think, made mistakes).  At times, there were many long hours spent pouring thru the history of what led to an overrun or a miss in one form or another.  Contracts were clear and there have been situations where providers could have been easily raked over the coals at huge losses for their work.  Unless the miss was egregious or grossly negligent we nearly always negotiated a reasonable and fair settlement despite what the legal T&C said we could do.

Why?

1. That supplier was selected because they were the best choice amongst the competition.  They are good at what they do and will be needed in the future.  Think customer satisfaction.

2. How you treat your suppliers is no secret in any industry.  No matter how big you are suppliers talk and reputations are made.  Suppliers will walk away or avoid your business if you are not considered fair or impossible to earn a profit from.  Think fairness to the customer and reasonable to deal with.

3. In business, nothing is black and white and everything is negotiable.

Just for the record.  I had every intention of taking the Best Buy camera on the trip and keeping it.  That only changed when I got home from Best Buy and the originally ordered camera from Amazon had been delivered.  If I had been aware of the 14 day return policy from Best Buy it would have been returned within that time frame.

I stand by my assessment of Best Buy and their awful business model.

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#11 Consumer Comment

The point

AUTHOR: Ramjet - (U.S.A.)

What if the return policy was 90 days and someone tries to return something at 92 days?  Would that be different? 

Are you saying that the return policy should be sort of squishy?  That they should listen to the reason it's late and have a panel that determines whether the final date should be extended and by how much?  Or should it only be extended so it includes you because you are unique, different and special?

Sounds ridiculous doesn't it?  That's the way you sound to me.

Why even have a policy if you're not going to adhere to it?

Why can't anyone admit they screwed up, learn from the experience and move on?  Instead, they rant and rave, make fools of themselves and make companies that are trying to adhere to policies evenly, wish they never darkened their door?

You made a mistake, own up to it.  I really think this kind of thinking is one of our more serious problems.  People don't seem to be able to accept responsibility anymore.  Certainly this does not include everyone, but there too many.
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#12 General Comment

we have differences of opinions.

AUTHOR: hinun padilla - (United States of America)

you dont need to call me illiterate. you all are misinterpreting the original text. i see no proof or admission that the camera that was bought from B.B. with the intention of returning it. as far as i gathered he just made a few mistakes. the biggest of which was to not return one the same day. im not saying they scammed us or ripped us off... all im saying is, it sure feels like it because of the hidden policy. no one said anyhing about the R.E.I. policy. so i rest my case. some companies have good policies and some dont. i still wouldnt want to shop at the sore of the Ahole calling names.
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#13 General Comment

Why has this not been asked yet?

AUTHOR: Diomenas - (United States of America)

You claim that Best Buy is unethical because they wouldn't bend their 14 day return policy by 2 days to meet your needs.  However, you clearly state that of the initial 14 day return policy, you were on vacation out of the country for 10.  There are 6 days in this equation that you COULD have gotten off your lazy duff, gone to the Best Buy, and returned your item.

What I'm assuming is this.  You didn't go to Best Buy the night (or day) you got back into town from your trip, you probably waited a few days.  You probably didn't go out of town the very night that you bought the camera in the first place, which coincidentally per your own admission of statement, is the date you received your camera from Amazon.  This leaves a period of 2 to 3 days on either end of the situation, in which you had ample time to make a return trip to Best Buy to return the merchandise and still be well within the 14 day return policy, which by the way is plastered on your receipt in multiple locations AND on the walls in their store.

You have not been wronged, you were inconvenienced by your own lazy/stupid mentality.  Stop filing false reports and go sell the thing on eBay so you can recoup part (or all) of your money.

It is posters like you that make RipOff Report more and more of a joke because you do nothing but fill it up with trivial complaints about companies who don't operate their business to please you because "You are the all important customer and must be treated like a king". 

Newsflash!  The company is in business to make a profit.  They are not a rental store, so stop trying to treat them like one!

PS:  This same return policy (give or take a few days) is standard for ALL "Big Box" retailers such as Best Buy, Fry's, H.H. Gregg, etc. 
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#14 Consumer Comment

Policy is policy

AUTHOR: MochaG - (United States of America)

I still do not agree that this situation is a rip off. The reason is simple -- policy. One could argue that the policy may not be clear, but that does not change a thing. Anyone who buys a merchandise from Best Buy would have already known the policy by now. Best Buy is not a small shop located in a middle of no where or unknown at all. If one does not know, then the one could have asked about for it from the shop. It is a common sense to do so.

Now back to bending the rule to please customers. It is arguable that bending the rule would always be an advantage to keep the customers happy. In this case, the customer feels that he is entitled to get the service because he is the customer even though he broke the shop rule. So the rule (for him) is customers get what customers want regardless policy. If Best Buy accept the return, as many others point out, there will be endless problems because others will do the same because of the precedent, so what return policy is for in the first place? Remember, the OP has plenty of time to return it in the first place. Giving reasons that he was not in the country 10 out of 14 days an unopened merchandise are way far from good reason for the passed due return. Who force him to buy it in the first place? Who force him to be out of the country? And who force him to leave it there unopened and ignore the grace period which is still a couple more days after his return?

The merchandise is unopened does not mean it is OK to bend the rule. How do you prove that the merchandise is the same one it has been taken out of the shop? How do you know that it is not repacked? There are some crooks out there looking for a hole in the rules to take advantage of. The return policy is there to somewhat prevent this to happen. You could be happy if the shop does you a favor by bending the rule at its cost. You should NEVER blame the shop if the shop declines but take it as that you have given it a try.
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#15 Consumer Comment

Policy is policy

AUTHOR: MochaG - (United States of America)

I still do not agree that this situation is a rip off. The reason is simple -- policy. One could argue that the policy may not be clear, but that does not change a thing. Anyone who buys a merchandise from Best Buy would have already known the policy by now. Best Buy is not a small shop located in a middle of no where or unknown at all. If one does not know, then the one could have asked about for it from the shop. It is a common sense to do so.

Now back to bending the rule to please customers. It is arguable that bending the rule would be an advantage to keep the customers happy. In this case, the customer feels that he is entitled to get the service because he is the "customer". So the rule is customers get what customers want regardless policy. If Best Buy accept the return, as many others point out, there will be endless problems that others will do the same, so what return policy is for in the first place? Remember, the OP also has plenty of time to return it in the first place. Giving reasons that he was not in the country 10 out of 14 days an unopened merchandise are way far from good reason for the passed due return. Who force him to buy it in the first place? Who force him to be out of the country? And who force him to leave it there unopened and ignore the grace period which is still a couple more days?

The merchandise is unopened does not mean it is OK to bend the rule. How do you prove that the merchandise is the same one it has been taken out of the shop? How do you know that it is not repacked? There are some crooks out there looking for a hole in the rules to take advantage of. The return policy is there to somewhat prevent this to happen. You could be happy if the shop does you a favor by bending the rule at its cost. You should NEVER blame the shop if the shop declines but take it as that you have given it a try.
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#16 Consumer Comment

Really "hinun"??? Better get some education on this.

AUTHOR: Southern Chemical and Equipment LLC - (USA)

Hinun,

If you actually read the OP, you would have easily come to the conclusion that the only reason the OP did not get the order from Amazon in time was due to being cheap, and selecting the wrong (cheapest) shipping method.

Then, the OP goes to Best Buy with full intent to "borrow" an item to use until the first one ordered shows up. This was admitted. Total disregard for the merchant, or the costs associated with doing this.

Furthermore, as far as the credit card thing goes, I don't see many people making big ticket or electronics purchases with cash. Any reasonable person would make the assumption a credit card was used. This person made the first purchase on Amazon, which is an online retailer, so I'm pretty sure a credit card was used for that transaction, as you cannot use cash or check. Right?

As far as my business goes, you have absolutely no idea what you are talking about. I have an absolute 100% customer satisfaction guarantee, and a minimum of a 90 day return policy. I take care of my customers, and they keep coming back.

You appear to be fairly clueless, and I can assume partially illiterate, by your writing style, so I will break it down for you regarding the cost of accepting credit cards. After you figure in all of the costs related to accepting credit cards which include monthly service fees, swipe fees, etc. my overall cost of accepting credit cards averages 4.5% of my monthly credit card transaction volume.

So, say a $300 camera was purchased. That cost the merchant approximately $13.50 to make that sale. Then, again, when the refund is processed when this customer from hell brings back the item after "borrowing" it. The merchant has now lost $27.00 on that customer.

And, this "customer" probably never shops at Best Buy anyway, which makes the usery even worse, as the customer's first choice was Amazon, right? The OP simply used Best Buy for convenience purposes, without regard for the cost to the merchant.

So, go back to the third grade before you want to challenge me again. You are obviously an idiot.And, with your mentality, PLEASE stay away from my business. I don't need or want your business.

Get a grip.

i have an opinion!AUTHOR: hinun padilla -  (United States of America)SUBMITTED: Friday, February 10, 2012POSTED: Friday, February 10, 2012

your all attacking this guy. i had a similar experience at B.B. my problem with their sleazy tactics is this... the 14 day return policy is very hidden in all places its listed. which is only the receipt you get after purchase, or behind the customer service desk. and how i was treated sounds exactly as described by the auther. if we didnt get ripped off it sure feels like it. and it will cause us and countless others who read this to not shop at Best. Buy. now R.E.I is a company to respect by going above and beyond for their customers.

this guy#14Southern Chem probably uses the same "SHADY hidden return policy trick" in his so called business and i wouldn't want to shop there. ..."#14 Consumer CommentEven though I really hate Best Buy, there is no "rip off" here on Best Buy's partAUTHOR: Southern Chemical and Equipment LLC - Sarasota (USA)SUBMITTED: Monday, January 02, 2012As much as I really hate Best Buy, I cannot see any rip off here. Not on Best Buy's part, anyway.

The OP here is obviously the "customer from hell" that no business wants. The OP had total disregard for the costs he wanted Best Buy to incur, for no other reason than his own convenience. I bet that OP used a credit card to buy that camera, right?" and my ASSUMPTION of #14Southern Chem's business tactics is no more unfounded then his assumption that a credit card was used.

hinun.

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#17 General Comment

i have an opinion!

AUTHOR: hinun padilla - (United States of America)

your all attacking this guy. i had a similar experience at B.B. my problem with their sleazy tactics is this... the 14 day return policy is very hidden in all places its listed. which is only the receipt you get after purchase, or behind the customer service desk. and how i was treated sounds exactly as described by the auther. if we didnt get ripped off it sure feels like it. and it will cause us and countless others who read this to not shop at Best. Buy. now R.E.I is a company to respect by going above and beyond for their customers. 

 this guy#14Southern Chem probably uses the same "SHADY hidden return policy trick" in his so called business and i wouldn't want to shop there. ..."#14 Consumer CommentEven though I really hate Best Buy, there is no "rip off" here on Best Buy's partAUTHOR: Southern Chemical and Equipment LLC - Sarasota (USA)SUBMITTED: Monday, January 02, 2012As much as I really hate Best Buy, I cannot see any rip off here. Not on Best Buy's part, anyway.

The OP here is obviously the "customer from hell" that no business wants. The OP had total disregard for the costs he wanted Best Buy to incur, for no other reason than his own convenience. I bet that OP used a credit card to buy that camera, right?" and my ASSUMPTION of #14Southern Chem's business tactics is no more unfounded then his assumption that a credit card was used.

hinun.
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#18 Consumer Comment

Even though I really hate Best Buy, there is no "rip off" here on Best Buy's part

AUTHOR: Southern Chemical and Equipment LLC - (USA)

As much as I really hate Best Buy, I cannot see any rip off here.

Not on Best Buy's part, anyway.



The OP here is obviously the "customer from hell" that no business wants.



The OP had total disregard for the costs he wanted Best Buy to incur, for no other reason than his own convenience.



I bet that OP used a credit card to buy that camera, right?

Does the OP know what it actually costs a merchant to process a credit card charge?

How about the cost to process the refund to that card after you return the item you bought for no legitimate reason?



$245 + tax, depending on your state tax rate, approximately $263 total ticket.

$263 charged to a credit card, at even a 2.5% overall rate which is good, is about $5.90 to process that charge on your credit card, and then the merchant gets charged again to process the refund on the return.



So, in reality, you make a purchase with the full intent to return it, soley for your convenience, and you think it's OK to cost that merchant at least 12 bucks to do it?



YOU engaged in the "rip off" here, NOT Best Buy.



I hope you never step foot in my store.

You are the customer I certainly don't need or want.

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#19 Consumer Suggestion

Motives vs Business

AUTHOR: IntheKnow - (USA)

A smart retail store manager doesn't worry about the customer's motives, doesn't let his/her ego get in the way and doesn't "penalize" a customer.  IF the camera was unopened, unused and a store SKU (as opposed to online only) it is a very EASY decision to take it back for store credit.  Thereby, no animus on all ends.  I would agree with all if the camera was USED or there was obvious fraud such as a different model number being returned.  Sound business decision.
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#20 Consumer Comment

To IntheKnow

AUTHOR: voiceofreason - (United States of America)

This OP wasn't a Best Buy customer. He was a Best Buy BORROWER! He basically robbed them of the ability to sell the item through a busy season, because he chose to order mail order without giving himself a comfortable cushion to receive it in time for his trip without having to agonize over whether it would arrive in time.

No store employee of a big box corporation owes it to this a-hole to risk their job extending the guy such a favor if it violates company policy.

He ripped himself off. Chances are, save for another such occasion where he frets over whether a pre trip delivery will make it in time, he's wouldn't be likely to shop again at Best Buy anyway, so BB lost nothing.
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#21 Consumer Comment

What a case

AUTHOR: voiceofreason - (United States of America)

Of all the complaints here about Best Buy, yours is about the only one I've seen where the complaint has no justification whatsoever, and that's a pretty hard act to follow.

You essentially expect the right to just "borrow" their goods for 16 days for your convenience because you lost faith Amazon would deliver on time.

Well, tough nuggies!

The manager had no obligation to get himself a hard time with his superiors just to do you a favor outside their posted return limit.

It is YOU who has ripped off Best Buy by posting here.
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#22 Consumer Suggestion

Most of you don't get it

AUTHOR: IntheKnow - (USA)

Only @seank appears to understand the concept of customer service and outstanding customer experience.  Instead of making the OP feel like a lilliputian, if the camera was in fact never opened, BBY can take it right back to stock and sell it to someone else.  At worst this should have been a store credit, at best a refund.  Why atagonize and lose a customer?  If the rest of you owned a business you would treat your customers like this????  The customer here is evil?  Deserving of permanent exile?
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#23 Consumer Comment

What A Scumbag

AUTHOR: Cory - (U.S.A.)

Talk about UNETHICAL! What you don't say was you were going to use the camera purchased at best buy on your trip and then return it when you got back BECAUSE the camera from amazon was cheaper, or maybe even return both cameras because you didn't need one once the trip was over.  The ONLY reason you didn't was because the first camera came in that night. You're just pissed because their STATED return policy is 14 days and you attempted to return the camera SIXTEEN days later. What "good" customer? You'll purchase something that's a few dollars cheaper online. Personally I hate best buy. I stopped shopping at best buy because of their use of hsbc and THEIR rip off policies, but that's another story. People like you are the reason stores are tightening their return policies. Good try though.
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#24 Consumer Comment

More questions for you to avoid

AUTHOR: coast - (USA)

Why didn't you track the Amazon order? Why shouldn't you be held to the same policies that the rest of us are expected to adhere to? What should be the cutoff for following policies? 2 days? 4 days? Or just whatever is convenient to you? Are you special?
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#25 Consumer Comment

You don't get it

AUTHOR: Robert - (U.S.A.)

There is nothing unethical about a store treating holding to their POSTED return policy and treating you like everyone else.  In fact if they gave you an exception and not the next person that could actually be unethical.  Yes we all get that you think you are special because your reason for waiting past the return policy is a "special case".  But unless you know of some time-space effect that stops time once you leave US Airspace you are pretty much out of luck, and I hope you enjoy your two cameras.

It is interesting that the countless friends and colleagues that have heard this story are equally surprised at the behavior of Best Buy.
- And how many of those friends and colleagues are thinking how silly your rant is but just don't want to hurt your feelings?  I wonder if you don't mention this to them again but check back with those people in a year to see if they stopped shopping at Best Buy.  I bet you will be surprised at the answer.

Shame on me for not thinking that a company the size of Best Buy might have the worst return policy in the electronics retail industry.
- Actually I can name a couple other "Big Box" stores that have 15 day return policies on cameras.  So I guess you are right they have the "worst" by 1 day.  Of course if you bought it at one of those other stores you will wouldn't have been able to return it either, and in your mind it would have been even worse of a bummer because it would have only been one day.

Oh and I know of at least one store that has a 45 day return policy.  So where is your RipOff report on Amazon for having only a 30 day policy.  Oh wait there won't be one because since you didn't try to get Amazon to give you an exception to their policy so they are okay.

By the way, have you noticed Best Buy is advertising that their return policy is extended thru the holidays?
- Just like other retailers.  So what's your point?

Really? $245 for Best Buy in the scheme of their enterprise.
- Again, you are being treated just like everyone else and think they should make an exception because you are "special".  If they make an exception because you are "special" for $245, the next person wants an exception for $300 after all they did it for $245 and it is not that much more, and the next one for $500, and the next for $1000 after all what's even $1000 for a company their size.
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#26 Consumer Comment

Really?

AUTHOR: Ramjet - (U.S.A.)

Are you really mad at a company who does what they say they're going to do?  Does that actually seem like a bad thing to you? 

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#27 Author of original report

What scene?

AUTHOR: Seank301 - (United States of America)

 It is interesting that the countless friends and colleagues that have heard this story are equally surprised at the behavior of Best Buy.


There was no scene.  Where did you come to that conclusion?

You obviously have no concept of the importance of customer satisfaction for the future of this type of business.  Electronics are one of the most replaced/updated consumer products and in case you have not noticed there is a bit of competition.  

Shame on me for not thinking that a company the size of Best Buy might have the worst return policy in the electronics retail industry.  By the way, have you noticed Best Buy is advertising that their return policy is extended thru the holidays?  Wow, that was smart.

Really? $245 for Best Buy in the scheme of their enterprise.  That lack of consideration was more than stupid on their part.  It will be their undoing if they don't "get it".
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#28 Consumer Comment

Unethical?

AUTHOR: Flynrider - (USA)

   Still waiting to hear how you were ripped off.    You fully admit that you attempted to return the camera two days later than the return policy allowed.    Best Buy is following the return policy.  You are not.   How does that make them unethical?

   I know that you are so special that the return policies that apply to everyone should not apply to you, but you shouldn't blame the store.    They obviously have not been notified of your special status and are merely treating you as they would any of us normal people.   Hopefully, they will come to their senses
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#29 Consumer Comment

16>14

AUTHOR: coast - (USA)

That's right, beware of companies that enforce their policies.

Why didn't you track the Amazon order?
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#30 Consumer Suggestion

Really?

AUTHOR: Batman - (United States of America)

I don't see any problem here... 

If you're past the return policy, you're out of luck. It's not like you were in an accident, in the hospital, or at the bedside of dying child, you were out globetrotting... boo-friggin-hoo.

Honestly though, even if you were in some tragic or dire situation, I still wouldn't think the store owes you anything after the stated return policy has expired... it's a pretty simple concept to grasp and certainly isn't a rip-off.

Oh, and the best part... IF you bought the camera the night before the trip and were gone for ten days, then you still had three or four days (depending how they count the day of purchase) after you returned when you could of brought the item back. 

But you didn't. That's on YOU!

Honestly, why should they break their policy for YOU? To do so means they have to break it for the next guy and the next guy and so on... can't you see that? One day after, two, twenty... the return policy wouldn't mean anything then. I know, I know... you're thinking, "but it's only two days..." But what about that the next guy who is four days late. He's only two days later than you were... so why not? "It's only two days..." And then the guy two days after that? And that? Oh, wait... you don't care so long as you get YOUR exception. I see.  

The fact that you even think you were ripped off and should post here because someone wouldn't break the rules for you goes great lengths in showing what kind of despicable person you truly are. Talk about being entitled, spoiled, selfish, and egotistical... 

Also, I really enjoyed how you were "appalled" at the suggestion you use the better return policy offered by Amazon when ripping off the Amazon seller was actually your bright idea to begin with.

Guess you can add hypocrite to the list too, lol.

Who do you think pays for the shipping when you return an item? The Delivery Fairy? Can't you see that by ordering and then returning a perfectly good item, you're actually ripping off that seller? They took the time to take your order, process it, pack it, ship it, ship it back, unpack it, and restock it. Putting aside the seller's time & efforts, at the very least they're out the real cost of returning the item. (Twice that if you got free shipping to begin with) But that's okay, right? They can pay for your mistake because you can't be bothered to pay attention to shipping dates... just go out and buy another camera, they'll eat the cost, right? Whatever... feel free to post some b.s. about the shipper having some delay that you "forgot" to mention... we'll all believe you! lol 

The funniest part of all this? You don't even realize what kind of person you are... Your friends and family know but are too nice to tell you. You probably have enough other redeeming qualities that they're able to look past this part of you (who's perfect, right?) but this aspect of your personality must simply drive them insane! 

Seriously, you are truly a piece of work...

Have a happy holiday! Watch out for more "rip-offs"! 
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#31 Consumer Comment

How is Best Buy responsible for your screw-ups?

AUTHOR: Ken - (USA)

"In early September 2011 I ordered a Cannon Camera for a trip to Ireland from Amazon for $220.  Because of the shipping method I selected it appeared it would not arrive in time.  The evening before my trip after work I went to Best Buy on Westnedge Rd in Portage, Michigan and purchased the exact same camera for $240 +tax"

Your FIRST mistake.

"When I got home that night the Amazon camera had arrived. I put the Best Buy camera on the counter in the bag and went to Ireland using the Amazon camera.  When I returned home after 10 days in Ireland I took the Best Buy camera back to the store."

SECOND mistake...you failed to read the return policy and at some point went on your trip.

" I was appalled and said that I had never heard of a 14 day return policy and that Amazon was 30 days."

THIRD mistake, wanting Best Buy to match someone else's alleged return policies.

I plan to continue to patronize Best Buy, they did NOTHING wrong, oh, except they didn't kiss your butt to bail out your own screw ups.

"I do not care if Best Buy is the only source for electronics in the world they will never see a cent of my money again!"

After the little scene you made in the store, I doubt you'll be missed.


GROW UP!!

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