• Report: #298544

Complaint Review: Best Buy ,Store Manager Troy

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  • Submitted: Wed, January 09, 2008
  • Updated: Thu, April 03, 2008

  • Reported By:The Woodlands Texas
Best Buy ,Store Manager Troy
1550 Lake Woodlands Drive, The Woodlands, Texas U.S.A.

Best Buy ,Store Manager Troy, Best Buy Restocks It's Shelves with Used and Broken Products The Woodlands Texas

*Consumer Comment: Shoalman think about it.

*Author of original report: Class Action Lawsuite Time

*Consumer Comment: Sometimes employees should stick to their jobs.

*UPDATE Employee: Restocking Returned Items At Best Buy

*UPDATE EX-employee responds: Ignorant Customer

*Consumer Suggestion: your not alone with "crap buy" problem and idiot sale people

*Author of original report: Response to Steve's Rebuttal

*Consumer Suggestion: Best Buy DID sell Insignia photo frames (((link)))

*Consumer Suggestion: Jim/Shoalman, your post makes no sense at all.

*Author of original report: Best Buy reshelving Virus infected Hardware

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On December 29th, while talking with a Woodlands Best Buy customer services manager, an angry customer just so happened to return a broken Digital Photo Frame that I had returned the day before after using it for 1 month and determining that it was defective. (It could only hold 80 of the advertised 256 Mb of memory). I pointed this out to the manager but he simply responded that I had no proof it was the same unit that I had purchased. I stated emphatically that it was, as this unit was missing both the stand and controller and I still had both those objects at my house as I had forgotten to return them. Several other customers overheard my comment.

The embarrassed store manager then angrily responded with an abhorent display of poor customer support and stated that he would have me removed if I raised my voice again. In total disbelief at this incredulous lack of customer focus, I did raise my voice and told him that stocking the shelves with used defective products and selling them as new was in fact illegal and in violation of the Texas Deceptive Trades Practice. At this he threw me out of the store. At that point I did raise my voice and we exchanged some choice words.

Jim
The Woodlands, Texas
U.S.A.

This report was posted on Ripoff Report on 01/09/2008 04:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-Store-Manager-Troy/The-Woodlands-Texas-77382/Best-Buy-Store-Manager-Troy-Best-Buy-Restocks-Its-Shelves-with-Used-and-Broken-Products-298544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 10Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Shoalman think about it.

AUTHOR: Mythbuster - (U.S.A.)

Shoalman think about it. Why would any respected company resell a defective product when they could return it to the manufacturer for full credit? Why? Because they don't resell it, they return it to the manufacturer. I also work in retail and have to deal with people like you all day. You're the reason that people are so pissed off at the world these days. Because people like you never have anything positive to say. You just take your horrible life out on other people. Shame on you. And by the way do you have any idea how much it would cost to get a class action suit started? You probably have no clue.
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#2 Author of original report

Class Action Lawsuite Time

AUTHOR: Shoalman - (U.S.A.)

Sometimes the American Public need to protected from companies who employ illegal practices by filing class action lawsuites aginst those firms. In this case there are several facts:
1. Best Buy in the Woodlands did restock the shelves with a product that I returned as defective. Their records demonstrate that and can be subpoened
2. Insignia (Best Buy by another name) did introduce a virus into the digital photoframe community. That is a fact. They sent out a letter of apology. I got one.
3. Insignia downplayed the threat and did not recall it's product. This is a well documented fact. Just do an internet search.

I would suggest, if some lawyer is reading this that they take action. You can reply to this rebuttal and I will contact you and assist.

As for the ex-employee known as Werfdiesel. I am not angry, I have found that the service at Fry's is superior, the prices are better, and the staff and management seem to have a better work ethic, and are better trained in the softer skills of customer support. I am a very principled man, and my entire family has black-listed best buy, and we have spent several thousand dollars at Fry's in the past 3 months. Fry's gain Best Buy's loss. This pleases me. The consumer is everything, and corporations are nothing without their customers.

You and Troy lost many customers on that fatefull day and your comments demonstrate, better than I could ever, the total lack of customer focus demonstrated by Best-Buy staff and management. Your comment "The fact that you are still angry about this tells me you are telling half truths" reeks of someone who doesn't understand the basic essentials of logic. That statement makes no sense what-so-ever. Let me extrapolate, you are stating that anyone who gets angry is a liar. Your comments demonstrate an insulting and aggressive attitude. Shame on Best buy for ever employing people like you. Oh excuse me , you are no longer employed by Best Buy.I do remember you as you were the Best buy employee who was ranting "hey man people are laughing at you" escallating the problem, you also swore at me calling me an "A&&hole". Classy. You were most probably let go because of the complaint I filed against you with Best Buy Corporate Headquarters. This also pleases me. Remember I was not the only upset individual in the store. The poor folks who purchased my virus ridden and broken, and incomplete digital photoframe were even more upset. I did something about it, and I let other customers around me know why I was being thrown out or the store - because I spoke up and others overheard me complaining. You as a Best Buy employee did nothing to resolve, but everything to escallate.

Yes I was angry and I had every right to be. The other couple who purchased my used, defective, virus ridden and incomplete frame were angry. The did something about it. I did something about it. Now I invite any Lawyer who thinks this is a good case to respond, so we can do something about it to reimburse all those who purchased defective frames.
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#3 Consumer Comment

Sometimes employees should stick to their jobs.

AUTHOR: Robert - (U.S.A.)

""Geek Squad has to inspect it (plug it in, turn it on, check what the customer said was wrong with it, ect) and only then, if it is still working and all the parts are returned with it will it be repackaged and restocked AT A REDUCED OPEN BOX price. ""

Fair enough!

""Now I am certain that some stores are not following procedure as close as we do so you will get returns that have no business being on the shelf. This is bad customer service but the store is hardly making a profit on the item since it will be returned again. ""

INCORRECT. This is more serious than merely bad policy - THIS IS ILLEGAL. In every US juridiction it is ILLEGAL for a merchant to advertise and sell a USED ITEM as NEW.

The problem arises when a customer purchases a sealed box (advertised as NEW - if it's USED it has to be clearly marked as USED or as the marketing pros like to say "PREVIOUSLY ENJOYED") computer or other electronic device, takes it home and goes online only to discover that the device has already been registered with the OEM for warranty purchases.

At this point, the customer is entitled to either a complete refund or an exchange for a machine that truly is NEW. Do a search here, and you'll see a few reports, one in particular where the customer claims to have been told by the merchant to contact the OEM to resolve the "warranty issue."

Further, by such action, the merchant is entitled to a criminal and/or civil action for violating the law.

""Best Buy is one of the few retailers out there who is the black.""

Oh please spare us. Go check the stock prices of the many major retailers. Better yet, check their SEC filings on line. There's a little column labeled PROFIT on the forms.

Shees. Another "geek squader" telling us how it is. NOT!
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#4 UPDATE Employee

Restocking Returned Items At Best Buy

AUTHOR: Compass - (U.S.A.)

As a current employee of Best Buy who works both in computers and Geek Squad this is what I have found: Many, but not most and not all, but many of our customers sometimes do not know how to use a product or are just generally disatisfied with it. Whenever we get an item returned to us, Geek Squad has to inspect it (plug it in, turn it on, check what the customer said was wrong with it, ect) and only then, if it is still working and all the parts are returned with it will it be repackaged and restocked AT A REDUCED OPEN BOX price.

Now I am certain that some stores are not following procedure as close as we do so you will get returns that have no business being on the shelf. This is bad customer service but the store is hardly making a profit on the item since it will be returned again.

Somethings, like many of the computers and media (software, movies, games, ect) cannot be restocked and we have to "junk it out". Our return policy for software is that we will only exchange it, but I have seen my managers make exceptions many times because they would rather the customer was satisfied than not.
It makes little sense to me that any manager or company would want to just put broken crap on their shelves since they will make little or no money off it and Best Buy is one of the few retailers out there who is the black.
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#5 UPDATE EX-employee responds

Ignorant Customer

AUTHOR: Werfdiesel - (U.S.A.)

Jim,

I love how you are still upset about this situation. I am an ex-employee at the Woodlands Best Buy and I happened to be in the store that day. Every single customer was laughing at you because of the scene you made. The fact that you are still angry about this tells me you are telling half truths. You needed to vent because you are a shallow human being who needs justification even though you were wrong. Best Buy has a policy in place to return defective products to the manufacture and not to resell them. They test every product to determine if the item is properly functioning. Most reputable businesses have this type of policy in place to regain what they paid for the item from the manufacture. The fact you left pieces at home and "forgot" to return them to me says it all.
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#6 Consumer Suggestion

your not alone with "crap buy" problem and idiot sale people

AUTHOR: Annoymost - (U.S.A.)

Long island city NY store #478

i return a logitech z-2300 because is was defective and i bought during the "extended holiday period"

so i when for a replacement and they have 4 of the out of the 1 with the manufacture tape "still seal" the other 3 were open box but selling at new

so i got one that is seal

crap buy is "overprice & dumba## salespeople" and in my case some are a little racist !
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#7 Author of original report

Response to Steve's Rebuttal

AUTHOR: Shoalman - (U.S.A.)

Steve,
You appear to be an extremely ingnorant yet condesending individual with nothing better to do than make futile attempts at slaming individuals who have experienced real problems. The photo frame is now known to carry a virus.

And let me ask, what use would the stand and controler be since I returned the product? Why would I keep them? Do you relish old useless junk in your house? I certainly do not and have since disposed of the items, since Best buy did not want them back. No That was not a rip-off. Your's was however, an incredibally ludicrous and dim-witted accusation which seems to be an excelent commentary in itself on your feable intellect.

You seemed to indicate that returning a product after using it for a month was a corrupt practice. Let me ask, would you have kept it a broken and virus ridden product. Funny, even Best Buy accepted the return, yet you, seem to think that your policy making skills are superior. If you are not already a proud employee of Best Buy, (in which case you are now most likely in violation of Public affairs policy for responding to customers with arrogance and making a bad situation even worse), then rest assured you do have the analytical and and comprehenssive skills of a 5 year old and would probably be a great Insignia help desk candidate.

As for my computing experience and skills - many pieces of software and hardware recommend disabling virus software during installation for various reasons which you would not understand. And one does not expect to get a virus when installing an apparrently brand new digital photo frame purchased at what I thought was a reputable store.

Steve, the next time you prepare to enguage in a mental joust, bring some weapons. Ah, that probably confused you - I was refering to a mind.
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#8 Consumer Suggestion

Best Buy DID sell Insignia photo frames (((link)))

AUTHOR: Robert - (U.S.A.)

that had a trojan in them as a result of manufacturing.

Information about it can be read at

http://www.engadget.com/2008/01/24/best-buy-confirms-it-sold-virus-infected-insignia-photo-frames/

What is disappointing, if not surprising, is that NO RECALL has been announced on these infected photoframes.
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#9 Consumer Suggestion

Jim/Shoalman, your post makes no sense at all.

AUTHOR: Steve - (U.S.A.)

Jim / Shoalman [or whomever you are today],

You post makes absolutely no sense at all.

If you had a GOOD, updated anti-virus product on your computer, you will not get a virus.

And, you should ALWAYS set your computer to NOT accept pop-ups.

You need a GOOD anti spyware / adware program as well.

It sounds like you know nothing about computers, and your problems are obviously operator error.

You you returned an incomplete item to the store, retaining part of it for yourself?
I think this is the real rip off here! What about using it for a month, and then only returning part of it?

You are the real rip off artist here.
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#10 Author of original report

Best Buy reshelving Virus infected Hardware

AUTHOR: Shoalman - (U.S.A.)

When I returned the broken Insignia photo frame to best buy, I aslo commented on teh fact that I recieved a few strange pop-ups when trying to copy photos to the effect of "cannot execute copy.exe". It turns out that this was a virus resident on the internal memory of the photo frame. Did best buy listen, no - they just repackaged and resold. When I tried to discuss with the arrogant little pr*** store manager, did he listen. No he threw me out.

Since then my system started crashing at odd times like when trying to access msconfig, etc. Jpg extensions were changing to exe and doing God knows what. I then read about some viruses on the web that the Insignia product is known to propogate. I tried to research them, but when I type in the virus name in google the system reboots etc.

So What do you do. I called Insignia and was told in a heavy Indian accent "I understand, I understand" When I asked what was understood, the individual reitterated someone elses problem. It wasn't the problem I relayed to him. So I spoke to a manager. She took my phone number, and tried to transfer my call and lost it. Do you think she'ld call back. Hell no , it's against their policy. I tried again had to start all over and again the call was lost in the transfers.

I have since rebuilt my system. I backed up all my good files. Deleted all exe files in my pictures folder, reinstalled the OS and have slowly been reinstalling Word, photoshop, etc. All and all this has cost me about 24 hours of my life. PS I just purchase a real nice Samsung 40 inch Flat screen TV. I would have purchased at Best Buy but have sworn never to go back in there. The staff at Fry's were much more intelligent and the TV was cheaper than advertised at Best Buy. Bonus!
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