- Report: #913865
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy and Geek Squad
Best Buy and Geek Squad7 Neponset St (Greendale Mall) Worcester MA 01606 Worcester, Massachusetts United States of America
Best Buy and Geek Squad Geek Squad I bought and paid extra for complete AntiVirus Protection. But, when there was a problem and I took my computer to Geek Squad I'm told there was a virus and they'd need over $100 to reinstall my syste Worcester, Massachusetts
*UPDATE EX-employee responds: Brief information on Service plans.
*Consumer Comment: Best buy admits?
*Author of original report: Best Buy Geek Finally Admits Warranty Promises In Ads Are Misleading!
*Consumer Comment: Keep reading
*Author of original report: Best Student Computers Don't Get Geek TWEAKED!! Best Buy's Misleading Claims
*Consumer Comment: Do you feel lucky, Best Buy?
*Consumer Comment: Don't listen to the rebutt team
*Consumer Comment: Post a copy of your warranties
*Consumer Comment: Gee Ashlee
*Consumer Comment: exercise proper precautions
*Author of original report: Antivirus Warranty Is Misleading
*Consumer Comment: Need to read your paperwork
Geek Squad's warranty and Anti-virus software claims are fraudulent promises and practices. A class action lawsuit should be filed to protect consumers. In addition, I was just billed and had to call and get charges reversed off my card for a renewal on the Antivirus warranty which Best Buy automatically used my charge card without authorization. This is a ripoff on consumers.
This report was posted on Ripoff Report on 07/18/2012 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-and-Geek-Squad/Worcester-Massachusetts-01606/Best-Buy-and-Geek-Squad-Geek-Squad-I-bought-and-paid-extra-for-complete-AntiVirus-Protecti-913865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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