- Report: #797619
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy
Best Buy5255 Hickory Hollow Pkwy Antioch, Tennessee United States of America
Best Buy refuses to return an item even with a vaild receipt and still on time per their return policy Antioch, Tennessee
*REBUTTAL Owner of company: Here's Best Buy's return policy....
*Consumer Comment: Another "SERIAL RETURNER" heard from..
*General Comment: Respectfully Disagree @ bashing the poster
*Consumer Comment: Still Unethical
*Consumer Comment: Same problem!!!
*Consumer Comment: Record of Returns?
*Consumer Comment: 3 obvious questions
*Consumer Comment: Many retaillers have tightened up their return policies...
I tried to return something yesterday and being a Silver member I have 45 days to return it and I only had the item for about 2 weeks. They refused my return and after speaking with the store manager was told that this is something new they are doing per Best Buy corporate offices and no manager at any stores can overide this. Many returns are being denied and you are stuck with the item no matter what.
Being this the case I see me not buying anything else at Best Buy since most likely will not return it based on this new system they are using. I have spent a lot of money in Best Buy but not anymore.
I have found out from other people that their returns have even being denied even on defective products.
Keep it up Best Buy and I see you going under like Circuit City did !!!
SHAME ON YOU !!!!
This report was posted on Ripoff Report on 11/13/2011 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/Antioch-Tennessee-37013/Best-Buy-refuses-to-return-an-item-even-with-a-vaild-receipt-and-still-on-time-per-their-797619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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