Mississippi
  • Report: #305890

Complaint Review: Best Buy

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, February 04, 2008
  • Updated: Fri, November 07, 2008

  • Reported By:Athens Georgia
Best Buy
3898 Atlanta Highway Athens, Georgia U.S.A.

Best Buy "Because it's only $400..." Athens Georgia

*Consumer Suggestion: comission are not a motive

*Consumer Suggestion: Could suck, could not, your chance to take

*Consumer Comment: Best Buy Bait and Switch

*Consumer Comment: I'm sorry - your mad because...

*UPDATE Employee: Maybe because we care?

*Consumer Comment: Educate Yourself !

*Consumer Comment: Educate Yourself !

*Consumer Comment: Educate Yourself !

*Consumer Comment: Educate Yourself !

*UPDATE EX-employee responds: I used to work in the PC/Home Office Section

*Consumer Suggestion: So...

*UPDATE EX-employee responds: I would say that same thing.

*UPDATE Employee: Best Buy sells computers below cost anyway!

*UPDATE EX-employee responds: I loved hating customers like you!

*Consumer Comment: give them what they want

*Consumer Comment: Cheap is not always Bad!!!

*Consumer Comment: why not

*Consumer Comment: why not

*Consumer Comment: why not

*Consumer Comment: why not

*UPDATE EX-employee responds: This is why I used to steer people away from the cheap ones:

*Consumer Comment: Toshiba Laptops under $400 work fine

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Best Buy currently has the Toshiba Satellite 540 laptop on sale for $399 (with no rebate, mind you). I went in yesterday intending to purchase one, and was told by two different employess that I didn't want this computer because if I tried to run more than one application at a time I would "get the blue screen of death." Each employee spent several minues trying to convince me not to buy this laptop. Since I have never been in a store where the salespeople tried to convince me NOT to buy a product, I was suspicious from the start.

As they attempted to show me other laptops which were much more expensive, I began to see what the game was. The cheap computer was simply bait to get you into the store so that they could sell you a more expensive computer. I'm sure they were making little to no profit selling this computer for $399, considering that last week it sold for $549. I didn't buy the computer.

But, chance would have it that I met a Best Buy employee at a Super Bowl party that same night, and I brought the situation up to him. His explanation was that "a $400 computer is only gonna last you about a year, so you are better off to just get a more expensive one that will last longer... that's what they were trying to say." So I said, "Well, if the computer is such a piece of crap why are you selling it to begin with?" And he says, "Because it's only $400."

So presumably it's okay to sell me a computer that will perpetually suck and break down in a year because it only costs $400. I guess last week it was okay because it was "only" $549. I don't know who they pay to hypnoize these monkeys who work there, but they do a damn good job. Even off the clock the Best Buy robots are hard at work....

Brandon
Athens, Georgia
U.S.A.

This report was posted on Ripoff Report on 02/04/2008 09:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/Athens-Georgia-30622/Best-Buy-Because-its-only-400-Athens-Georgia-305890. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Best Buy

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 22Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

comission are not a motive

AUTHOR: Common Sense - (U.S.A.)

Best Buy employees make no comissions and have always been very helpful with anything i have ever needed. it's very true that cheaper computers dont last very long. sounds to me like all they were trying to do was help you invest your money better. if they would have said nothing and your PC broke down within a year, you would be complaining that they ripped you off by selling you a cheap computer.
Respond to this report!
What's this?

#2 Consumer Suggestion

Could suck, could not, your chance to take

AUTHOR: Supergeekgirl - (U.S.A.)

Okay, so classically any situation where an employee is TRAINED to sell you a more-expensive product is called a "Bait & Switch". This happens a lot with car dealerships. Maybe that's what it is. Maybe it's not.

A $400 laptop, while it works, is not going to be anything great. My parents got me one of the really cheap laptops from Best Buy four years ago when I graduated high school. Sixth months later, the hard drive crashed. Two drives later, it's finally in good shape with a less-crappy drive in it.

Everyone else who got the same laptop as a graduation present had the same problem about the same amount of time into owning said laptop. If you don't want to be scammed by a fast-talking salesman, do your own research before you go. Find out what machine fits your needs and have in mind to test just a few when you walk in the store. Still, remember that not every salesman is trying to scam you. A lot of them don't make commission. I worked at a craft store for two years in college and ALWAYS told people to buy a couple of certain products over their knock-off brands. Reason being that I had tried both and found that the name brand actually WAS a lot better.
Respond to this report!
What's this?

#3 Consumer Comment

Best Buy Bait and Switch

AUTHOR: William - (U.S.A.)

I'm surprised more comments like yours haven't poured into here. As a small computer business owner, I too have seen the same practices locally in Delaware. Their ad flyers show one product but when you show up to the store it's always amazingly out of stock. Or the salespeople do their best to talk you out of a deal.
That person you talked to has no idea or any way to prove that a $400 laptop is only going to work for one year. That's ridiculous and assanine to even make such a claim. I would bet that their experience only involves turning on a computer and being able to find porn.
Even after spending some time talking to Best Buy's Geek Squad techs I'm almost embarrassed for them to call themselves techs. The only thing they're good at is connecting your computer to their server in India which allows an Indian to remove all your information off your hard drive and then try to repair it.
Meanwhile, there is absolutely no accountable for your information at Abdul's desk!
Not all the Geek Squad techs are completely incompetent but I would say more aren't who you would normally trust to work on your computer. I know because I've cleaned up some of their messes firsthand!
Respond to this report!
What's this?

#4 Consumer Comment

I'm sorry - your mad because...

AUTHOR: Blamegame - (U.S.A.)

Maybe I missed something.
Your mad because they tried to sell you a better computer?

This may be hard to believe - but some people do look out for your best interests. Yes, they were upselling - but that happens in every sales job.
If they did sell you the piece of crap - you'd be complaining that they sold you a piece of crap.

These guys know what they are talking about (usually). If not technically - they know the return and complaint status. They cannot help what corporate puts in the add - but they can surely try to avoid problems before they begin.

So, buy the piece of crap. Feel better about your purchase. Plan on buying another one in a year.
Respond to this report!
What's this?

#5 UPDATE Employee

Maybe because we care?

AUTHOR: Vladimir24 - (U.S.A.)

First of all, I don't much appreciate customers who insult the employees of a company for doing their job. It is our job to offer you a product that will best fit your needs. Maybe I actually want to help you get a computer that will work good for you because sales goals and making profit mean nothing to someone paid by the hour. If you walked into my store and you asked me about the $400 laptop, I would likely tell you the truth: Its a piece of junk and would warn you of the future consequences of buying garbage. If you still want that computer after being informed of its pros and cons, I'll have no issue selling you one. At least in my store, we like to make sure our customers are making informed decisions about the computers they intend to buy. Not only does this make you happy after you've purchased your computer, it also means that you have no right to complain when the slug breaks down in 2 months.

Go buy from circuit city and see if any employees are even willing to help you in the first place.
Respond to this report!
What's this?

#6 Consumer Comment

Educate Yourself !

AUTHOR: Randy - (U.S.A.)

I have never worked for Best Buy. But I have 31 years in the computer industry. (Using not selling) If all you want is something to check email and surf the net, then insist on the $400 computer. But if you want to photoshop, game, or do pretty much anything else, you will not be happy with this computer. Think of it like buying a car. If you only go to the grocery store once a week in it, then an old junker will work. If you're going to travel across the country you want something better.
Respond to this report!
What's this?

#7 Consumer Comment

Educate Yourself !

AUTHOR: Randy - (U.S.A.)

I have never worked for Best Buy. But I have 31 years in the computer industry. (Using not selling) If all you want is something to check email and surf the net, then insist on the $400 computer. But if you want to photoshop, game, or do pretty much anything else, you will not be happy with this computer. Think of it like buying a car. If you only go to the grocery store once a week in it, then an old junker will work. If you're going to travel across the country you want something better.
Respond to this report!
What's this?

#8 Consumer Comment

Educate Yourself !

AUTHOR: Randy - (U.S.A.)

I have never worked for Best Buy. But I have 31 years in the computer industry. (Using not selling) If all you want is something to check email and surf the net, then insist on the $400 computer. But if you want to photoshop, game, or do pretty much anything else, you will not be happy with this computer. Think of it like buying a car. If you only go to the grocery store once a week in it, then an old junker will work. If you're going to travel across the country you want something better.
Respond to this report!
What's this?

#9 Consumer Comment

Educate Yourself !

AUTHOR: Randy - (U.S.A.)

I have never worked for Best Buy. But I have 31 years in the computer industry. (Using not selling) If all you want is something to check email and surf the net, then insist on the $400 computer. But if you want to photoshop, game, or do pretty much anything else, you will not be happy with this computer. Think of it like buying a car. If you only go to the grocery store once a week in it, then an old junker will work. If you're going to travel across the country you want something better.
Respond to this report!
What's this?

#10 UPDATE EX-employee responds

I used to work in the PC/Home Office Section

AUTHOR: Vemiermark4 - (U.S.A.)

I dunno what's going on over there, but we NEVER deterred anyone away from a product, unless it wasn't what they wanted. You DO however, get what you pay for-- If you ask for a gaming laptop, they probably won't show you something in the $500 range, and if you just want something for word processing and internet, DON'T LET THEM sell you something more than $500. Do your research, know what you want and why, and work from there.
Respond to this report!
What's this?

#11 Consumer Suggestion

So...

AUTHOR: I Am The Law - (U.S.A.)

So, you're complaining they told you that a product was faulty upfront? I'd rather have them tell me that then than have to deal with major repairs after I bought it. You shouldn't be complaining about this; they're doing you a favor.
Respond to this report!
What's this?

#12 UPDATE EX-employee responds

I would say that same thing.

AUTHOR: Bigwillieb - (U.S.A.)

I am an ex-employee of Best Buy and I know for a fact that the Toshiba Satellite 540's had problems with them. All laptops that cheap have crapy parts and are slow. The Satellite 540 only has 1/2 of G of ram, it is the bare min. to run Vista. Basicly it will run vista but you try runing a nother program it is going to be slow. Dont add any anit-vires programs b/c if you do it will be really slow. The cheaper the computer the slower. I have always avised people to go with one that is $500 then $400 on sale. It would be better. Unless you like slow computers.
Respond to this report!
What's this?

#13 UPDATE Employee

Best Buy sells computers below cost anyway!

AUTHOR: Rancho Cucamonga - (U.S.A.)

As a current employee of BBY I will tell you that every computer sold (except Apple) are sold at, or below cost. No, I'm not blowing smoke... ask anyone who works there. The only way they make money on computers is off of accessories and services. To me, I don't care if you want the cheapest computer... you get what you pay for.

Best Buy tries to sell computers that fit the desired intent of use. Although I could not tell from your story, many times I recommed higher end computers to people who are doing advanced computer activities (video editing, photo editing, graphics, video games, etc).

No Best Buy employee makes commission, they usually could care less what computer you need. Many times we just suggest computers that will do a better job than the cheapie in the ad.
Respond to this report!
What's this?

#14 UPDATE EX-employee responds

I loved hating customers like you!

AUTHOR: Former Best Buy Guy - (U.S.A.)

I remember the good old days when you would try to get someone a product that best fit their needs based on what they were telling you, and all they did was say " you just want to sell me that one becasue it's more money." I used to get that all the time when I sold appliances and a mother of 6 would want to buy the Inglis washer on sale for $199 that could wash about 2 pairs of kids jeans at a time.

When I would try to show her a front loader that would make her life easier and all that, I would get that same response of "blah blah blah you make more money off that one thats why you want me to buy it." In all reality, we just wanted to sell you the nicer one so in a year, we wouldn't have to listen to your wining about "it doesn't work any more, you sold me crap!"

To ask why they sell low end in the first place is just a stupid argument to try and make. Thats like going to a dealership and asking why they even bother selling older used cars with 95,000 miles on them...probably for the reason that not everyone can afford the nicer ones and they want to be able to offer a product that can accomidate all their customers.

I would be willing to bet money you have never worked a day in a retail store in your life! If you had, you would understand why employee's work the way they do and treat A**holes like you the way they do.
Respond to this report!
What's this?

#15 Consumer Comment

give them what they want

AUTHOR: Mack - (U.S.A.)

So what if it is a crappy computer. Just give me what I want. I don't see why some of the other people comments are rude. It not like these people are there to screw you. They have just been told that stuff by other people. When I worked in retail I just gave them what they wanted. I had a few people come back and say you sold me a crappy computer. I just told them thats what they wanted so I gave it to them. If thats to computer you want here you go.
Respond to this report!
What's this?

#16 Consumer Comment

Cheap is not always Bad!!!

AUTHOR: Supamex83 - (U.S.A.)

To the consumer who was told that the $400 computer was not very good is not always the truth. Now it is true that "some" cheaply priced computers do use substandard parts that will eventually give up after time, but that is not always the case.

For instance, my wife and I took a trip to Austin back in February of 2006 and on one of the nights we were there we decided to take a late night stop at the local Wal-Mart, while there we picked up our first laptop which was priced at $400, it is a HP compaq presario with cd burner, dvd playback capable, it also plays high definition dvd's plenty of RAM for our use, and many other features and programs, and that was two years ago and still going strong.

The only issue I've had with this computer was a damaged screen but that was due to my own negligence. I don't know if were just in that few percentile that get lucky with an unexpensive piece of electronic equipment, but I wouldn't say that everything cheap is bad.
Respond to this report!
What's this?

#17 Consumer Comment

why not

AUTHOR: Floyd - (U.S.A.)

if a cheap $400 laptop will do what you want then why spend more...? just because a SALES person wants you too. cheap laptops work just fine. right now i'm using a 2 1/2 year old hp and yes it was cheap "walmart" and it has a amd sempron 2800+ 1.6 ghz but all i did was upgrade the ram from 256 to 1 gig "not best buy they wanted to much"

btw did i said that i drive a truck with my wife and we run a gps program 24/7 and it's a memory hog. this laptop is lucky if it gets turned off one day a week and with all the bumps going down the road and it is still working just like new. 500,000 miles so far.

is the hd a little small "80gig" yes but i have 2 250gig, 1 120gig, 1 80gig, 1 40gig and a 5gig all running as backup's also have a usb dvd +-r/+-rw duel layer drive. if this one dies i could stop anyware and get a cheap laptop and have every thing back up and running in less than 30min's

the only thing i don't use this for is games.

and Subdolus don't ever try to steer me away from a cheap laptop because I know from experience what i need and i know alot more about computers than you do.

you people think you know everything about computers and that we don't know what we need or want or what we are going to be using them for. all you want is that big sale so you can tell your friend how you talked this guy into buying a $1500 laptop when a $400 one would have done the job.

the bottom line is find out what a person needs and wants and if a $400 will do what they want then WHY are you trying to sell them a $1500 one....

and i wouldn't even go into best buys telling people that programs like x-copy to copy dvd's, cd, or programs disk are Illegal.
Respond to this report!
What's this?

#18 Consumer Comment

why not

AUTHOR: Floyd - (U.S.A.)

if a cheap $400 laptop will do what you want then why spend more...? just because a SALES person wants you too. cheap laptops work just fine. right now i'm using a 2 1/2 year old hp and yes it was cheap "walmart" and it has a amd sempron 2800+ 1.6 ghz but all i did was upgrade the ram from 256 to 1 gig "not best buy they wanted to much"

btw did i said that i drive a truck with my wife and we run a gps program 24/7 and it's a memory hog. this laptop is lucky if it gets turned off one day a week and with all the bumps going down the road and it is still working just like new. 500,000 miles so far.

is the hd a little small "80gig" yes but i have 2 250gig, 1 120gig, 1 80gig, 1 40gig and a 5gig all running as backup's also have a usb dvd +-r/+-rw duel layer drive. if this one dies i could stop anyware and get a cheap laptop and have every thing back up and running in less than 30min's

the only thing i don't use this for is games.

and Subdolus don't ever try to steer me away from a cheap laptop because I know from experience what i need and i know alot more about computers than you do.

you people think you know everything about computers and that we don't know what we need or want or what we are going to be using them for. all you want is that big sale so you can tell your friend how you talked this guy into buying a $1500 laptop when a $400 one would have done the job.

the bottom line is find out what a person needs and wants and if a $400 will do what they want then WHY are you trying to sell them a $1500 one....

and i wouldn't even go into best buys telling people that programs like x-copy to copy dvd's, cd, or programs disk are Illegal.
Respond to this report!
What's this?

#19 Consumer Comment

why not

AUTHOR: Floyd - (U.S.A.)

if a cheap $400 laptop will do what you want then why spend more...? just because a SALES person wants you too. cheap laptops work just fine. right now i'm using a 2 1/2 year old hp and yes it was cheap "walmart" and it has a amd sempron 2800+ 1.6 ghz but all i did was upgrade the ram from 256 to 1 gig "not best buy they wanted to much"

btw did i said that i drive a truck with my wife and we run a gps program 24/7 and it's a memory hog. this laptop is lucky if it gets turned off one day a week and with all the bumps going down the road and it is still working just like new. 500,000 miles so far.

is the hd a little small "80gig" yes but i have 2 250gig, 1 120gig, 1 80gig, 1 40gig and a 5gig all running as backup's also have a usb dvd +-r/+-rw duel layer drive. if this one dies i could stop anyware and get a cheap laptop and have every thing back up and running in less than 30min's

the only thing i don't use this for is games.

and Subdolus don't ever try to steer me away from a cheap laptop because I know from experience what i need and i know alot more about computers than you do.

you people think you know everything about computers and that we don't know what we need or want or what we are going to be using them for. all you want is that big sale so you can tell your friend how you talked this guy into buying a $1500 laptop when a $400 one would have done the job.

the bottom line is find out what a person needs and wants and if a $400 will do what they want then WHY are you trying to sell them a $1500 one....

and i wouldn't even go into best buys telling people that programs like x-copy to copy dvd's, cd, or programs disk are Illegal.
Respond to this report!
What's this?

#20 Consumer Comment

why not

AUTHOR: Floyd - (U.S.A.)

if a cheap $400 laptop will do what you want then why spend more...? just because a SALES person wants you too. cheap laptops work just fine. right now i'm using a 2 1/2 year old hp and yes it was cheap "walmart" and it has a amd sempron 2800+ 1.6 ghz but all i did was upgrade the ram from 256 to 1 gig "not best buy they wanted to much"

btw did i said that i drive a truck with my wife and we run a gps program 24/7 and it's a memory hog. this laptop is lucky if it gets turned off one day a week and with all the bumps going down the road and it is still working just like new. 500,000 miles so far.

is the hd a little small "80gig" yes but i have 2 250gig, 1 120gig, 1 80gig, 1 40gig and a 5gig all running as backup's also have a usb dvd +-r/+-rw duel layer drive. if this one dies i could stop anyware and get a cheap laptop and have every thing back up and running in less than 30min's

the only thing i don't use this for is games.

and Subdolus don't ever try to steer me away from a cheap laptop because I know from experience what i need and i know alot more about computers than you do.

you people think you know everything about computers and that we don't know what we need or want or what we are going to be using them for. all you want is that big sale so you can tell your friend how you talked this guy into buying a $1500 laptop when a $400 one would have done the job.

the bottom line is find out what a person needs and wants and if a $400 will do what they want then WHY are you trying to sell them a $1500 one....

and i wouldn't even go into best buys telling people that programs like x-copy to copy dvd's, cd, or programs disk are Illegal.
Respond to this report!
What's this?

#21 UPDATE EX-employee responds

This is why I used to steer people away from the cheap ones:

AUTHOR: Subdolus - (U.S.A.)

Most cheap computers have cheap, low end components in them and/or are lacking in hardware, which can make them very frustrating to use if you do much more than surf the web, deal with e-mails, or do word processing.

Slower processors (Celeron/Sempron, these are, essentially, factory seconds. They're slower, unable to do as much work, and generally just not good processors; the only upside they have is that they're dirt cheap), less than adequate amounts of memory (it's especially important in Vista to have a MINIMUM of 1GB, 2GB is recommended, especially if you have Aero enabled), smaller hard drives, and low end graphics (this means that anything other than the most basic games won't run well, if at all).
Though Toshibas aren't one of them, there are still a few low end laptops out there that don't come with DVD burners, just CD burners/DVD readers.

I used to try to steer people away from the cheap laptops because I knew from experience that most of those people ended up back in the store within six months complaining that their computer was too slow, running out of space, and/or wouldn't run the games that they wanted to play.

Most would get pretty upset when they were told that they needed, at best, to buy additional memory or, at worst, be told that there was nothing that would make their laptop able to do what they wanted it to do because you really can't upgrade much more than memory and HDD size without difficulty (and uneconomical expense) in a laptop.

Spending a little more up front, if you can swing it, usually will end up saving you a lot of frustration and potential cost down the road.

This isn't to say that there's anything inherently wrong with the low end laptops, just that for many people they do NOT have the hardware specs to be able to perform at an acceptable level.
The low end machines are best suited for a customer who plans to or does little more than e-mail, web surfing, and occasional word processing.
Respond to this report!
What's this?

#22 Consumer Comment

Toshiba Laptops under $400 work fine

AUTHOR: Wilson - (U.S.A.)

FYI, in October 2006, two of my sister-in-laws purchased two new Toshiba Satellite laptops for around $300 from Best Buy. The Toshiba laptop special included a free Canon inkjet printer. As far as I know, both laptops are still working fine. The laptops that my sisters-in-laws bought were not "pieces of crap".
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory