• Report: #353205

Complaint Review: Best Buy

  • Submitted: Sat, July 19, 2008
  • Updated: Sat, July 19, 2008

  • Reported By:atlanta Georgia
Best Buy
Smyrna Atlanta, Georgia U.S.A.

Best Buy Cheated by best buy store person Atlanta Georgia

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I am disappointed and very unhappy with the way the Best Buy store person - i should say 'cheated' me into buying a dell laptop of 6 cell lithium ion batteries when all the while i kept asking for a 9 cell lithium ion.
I have come in new here to the US and to Atlanta and had visited the store with the help of a colleague since i do not have a car yet.

I had made the purchase in a hurry for my wife and it was unfortunate that i could not check the specs on the box immediately after the purchase. When i called in best buy to report about the same - i some how found them to be totally callous and dis-regarding of a customer issue - inspite of me telling them that it was not easy for me to drop in to the store .

Not just that when i spoke to the general manager - he seemed like some one who did not want to believe me ... When i ask over the fone of how he can compensate me - he tells me that i would have to pay a 15 % re-stocking fee if i wanted to return the product , and anythign else cvould be done or discussed only if i visit the store -

Are we saying the issues can be resolved only if i visit the store ???? even if this has tro cdome at such an inconvenience... - SO far as i am concerned - not ONLY should i be compensated for the cheationg done - i should get a laptop with the 9 ce ll lithium ion - which i was told by the store person ....I asked him atleast 5-7 times on that ...

It is unfortunate that these people find such new customers like me to fool around and to create more sales....

Best Buy really is 3rd rate - and i feel like they should be sued for the same.

atlanta, Georgia

This report was posted on Ripoff Report on 07/19/2008 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/Atlanta-Georgia/Best-Buy-Cheated-by-best-buy-store-person-Atlanta-Georgia-353205. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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