- Report: #813298
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy
Best Buy6110 Birdcage Centre Lane Citrus Heights, California United States of America
Best Buy Geek Squad Useless tech support Citrus Heights, California
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This is not an option as this would delete all downloads. I took said tablet last week to the aforementioned store for tech support, after 2 different techs looked at the device, I was told there was nothing they could do for me in store and that I needed to call 1-800-Geek-Squad. Today on December 23, I called 1-800-Geek-Squad for support.
After 15 minutes of an agent trying to look up my purchase record to see if I had indeed purchased said support, I was told by both the agent and a supervisor that they could not remotely tap in to said device and they could not walk me through unlocking the memory on my device and that this was a "software" issue that had to be resolved in store. [continued below]....
BestBuy claims online: " We can provide you with access to our army of 17,000 Geeks." I can't even get 4 to help me resolve the issues I am having with a product and service I purchased from them. A formal complaint has been filed with the 1-800-Geek-Squad supervisor, the supervisor assured me I would receive an email of said complaint and phone call within 24 hours. I will report more as the details unfold.
This report was posted on Ripoff Report on 12/23/2011 06:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/Citrus-Heights-California-95621/Best-Buy-Geek-Squad-Useless-tech-support-Citrus-Heights-California-813298. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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