- Report: #83982
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy
Best Buy1000 Cranberry Sq. Dr. Cranberry Township, Pennsylvania U.S.A.
Best Buy ripoff negative customer service Cranberry Township Pennsylvania
*Consumer Suggestion: Paul Read between the lines
*Consumer Comment: You changed the subject
*Consumer Comment: Let's make some sense here ...
*Consumer Suggestion: lol After the 4th time , finially we got a new camera
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Was told that Sony did not allow exchanges and neither did Best Buy, except for the first 14 days. That was not made very clear at time of purchase.
Camera was sent out for repair - 2 weeks - received a phone call saying it had to go to Sony - another 2 weeks. Camera returned to me March 2 in worse shape than when it went in. Called Sony who said too bad so sad, talk to Best Buy, it's their policy. Called Best Buy repair manager Danielle who said too bad so sad, bring it back for another repair, it's Sony policy. Did that. After 2 weeks, still haven't heard from Best Buy.
My business is still without a camera and nobody but me seems to care.
Best Buy is not the best place to buy.
This report was posted on Ripoff Report on 03/15/2004 05:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/Cranberry-Township-Pennsylvania/Best-Buy-ripoff-negative-customer-service-Cranberry-Township-Pennsylvania-83982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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