• Report: #395855

Complaint Review: Best Buy

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  • Submitted: Fri, November 28, 2008
  • Updated: Sat, December 27, 2008

  • Reported By:Richmond Heights Ohio
Best Buy
445 Howe Ave Cuyahoga Falls, Ohio U.S.A.

Best Buy Would not fulfill advertised offer Cuyahoga Falls Ohio

*Consumer Comment: Typical - You think you know more than you do

*Consumer Comment: Typical - You think you know more than you do

*Consumer Comment: Typical - You think you know more than you do

*Consumer Comment: Typical - You think you know more than you do

*Consumer Comment: You saw a good price and wanted a better one

*UPDATE Employee: They dont HAVE to do anything

*Consumer Suggestion: suggestion - don't buy anything from Best Buy - or HH gregg for that matter

*UPDATE Employee: Not on black friday...

*UPDATE Employee: Terms of Price Match Policy

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On 11/28/2008, The HH Gregg store near Chapel Hill Mall, Cuyahoga Falls, Ohio, offered an LG television Model 42LG70 for $700.00 The nearby Best Buy store offered the same television for $1,299.00 ($500.00 more than HH Gregg) and Best Buy displayed a sign that they would beat any other store's offer plus 10% off. When the customer inquired at Best Buy, they said that they could not go lower than $300.00 (Contrary to their expressed offer.). When the customer went back to HH Gregg, it just to happened that they were not in-stock, but happily offered another make and model.

Ronald
Richmond Heights, Ohio
U.S.A.

This report was posted on Ripoff Report on 11/28/2008 08:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/Cuyahoga-Falls-Ohio-44221/Best-Buy-Would-not-fulfill-advertised-offer-Cuyahoga-Falls-Ohio-395855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Typical - You think you know more than you do

AUTHOR: Kevin A - (U.S.A.)

First of all, to the original poster, having worked in a retail store similar to Best Buy for years, the standard policy is to match prices on IN STOCK items from other merchants. If the item is not in stock, you CAN NOT get it for that price at the store advertising it. There is no reason for any store to match a price you cannot get.

"...it just to happened that they were not in-stock, but happily offered another make and model." This is called bait-and-switch, and in many (if not all) instances, is illegal.

Second of all, to the person who claimed Best Buy received the "A" model screens, etc., this is complete crap. It is true that manufacturers produce different quality products, and some are exclusive to particular merchants. However, a Sony KD-L46XBR6 for instance, is the same EXACT model in Best Buy as it is in other stores. There is no difference in the screen quality in the same exact model.

Third of all, to the individual espousing the theory that 1 or 2 manufacturers make the screens for all, this again is complete crap. I wish I had a dollar for every person who told me that. It is complete NONSENSE. The TECHNOLOGY to make the screens may be shared (Samsung and Sony for instance SHARE A FACTORY), but by no means are they making the screens for each other. Most people could not name the supposed 1 or 2 manufacturers if they had a gun to their heads.

Alternatively I have heard that LG and/or Sharp make all the screens. Again, completely untrue. All manufacturers produce their own and in differing qualities. There are different features offered by each manufacturer (SONY has XBRs, Samsung has their 650 and 750 models with the Infolink technology, etc.) which can account for big price differences between seemingly comparable models.

Long story short(er) - If someone offers you the same exact model television as a major competitor at a DRASTICALLY reduced price THERE IS A PROBLEM WITH THAT OFFER.

Think of this - If a company has a large amount of stores, they can buy a larger amount of product from a manufacturer. Most companies offer bulk discounts to retailers, making it possible for the large stores to offer better discounts. If a "Mom and Pop" store offers the same exact product for less, shouldn't that ring some bells? How could they possibly buy for less than the big guys?

If it was a matter of the larger stores being overpriced, again most have a policy of not letting the customer "walk", i.e. leave the store without purchasing. If store A is offering the product for less, store B will match that price (sometimes beating it) so that you purchase right then and there. They do not want you to go back to store A, or go search for a lower price elsewhere. If it is not possible for store B to match the price without taking a major loss, then there is a problem with store A's offer. Either it is on a clearance, is an"open-box" item, or it is a bait-and-switch scam. Buyer Beware.
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#2 Consumer Comment

Typical - You think you know more than you do

AUTHOR: Kevin A - (U.S.A.)

First of all, to the original poster, having worked in a retail store similar to Best Buy for years, the standard policy is to match prices on IN STOCK items from other merchants. If the item is not in stock, you CAN NOT get it for that price at the store advertising it. There is no reason for any store to match a price you cannot get.

"...it just to happened that they were not in-stock, but happily offered another make and model." This is called bait-and-switch, and in many (if not all) instances, is illegal.

Second of all, to the person who claimed Best Buy received the "A" model screens, etc., this is complete crap. It is true that manufacturers produce different quality products, and some are exclusive to particular merchants. However, a Sony KD-L46XBR6 for instance, is the same EXACT model in Best Buy as it is in other stores. There is no difference in the screen quality in the same exact model.

Third of all, to the individual espousing the theory that 1 or 2 manufacturers make the screens for all, this again is complete crap. I wish I had a dollar for every person who told me that. It is complete NONSENSE. The TECHNOLOGY to make the screens may be shared (Samsung and Sony for instance SHARE A FACTORY), but by no means are they making the screens for each other. Most people could not name the supposed 1 or 2 manufacturers if they had a gun to their heads.

Alternatively I have heard that LG and/or Sharp make all the screens. Again, completely untrue. All manufacturers produce their own and in differing qualities. There are different features offered by each manufacturer (SONY has XBRs, Samsung has their 650 and 750 models with the Infolink technology, etc.) which can account for big price differences between seemingly comparable models.

Long story short(er) - If someone offers you the same exact model television as a major competitor at a DRASTICALLY reduced price THERE IS A PROBLEM WITH THAT OFFER.

Think of this - If a company has a large amount of stores, they can buy a larger amount of product from a manufacturer. Most companies offer bulk discounts to retailers, making it possible for the large stores to offer better discounts. If a "Mom and Pop" store offers the same exact product for less, shouldn't that ring some bells? How could they possibly buy for less than the big guys?

If it was a matter of the larger stores being overpriced, again most have a policy of not letting the customer "walk", i.e. leave the store without purchasing. If store A is offering the product for less, store B will match that price (sometimes beating it) so that you purchase right then and there. They do not want you to go back to store A, or go search for a lower price elsewhere. If it is not possible for store B to match the price without taking a major loss, then there is a problem with store A's offer. Either it is on a clearance, is an"open-box" item, or it is a bait-and-switch scam. Buyer Beware.
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#3 Consumer Comment

Typical - You think you know more than you do

AUTHOR: Kevin A - (U.S.A.)

First of all, to the original poster, having worked in a retail store similar to Best Buy for years, the standard policy is to match prices on IN STOCK items from other merchants. If the item is not in stock, you CAN NOT get it for that price at the store advertising it. There is no reason for any store to match a price you cannot get.

"...it just to happened that they were not in-stock, but happily offered another make and model." This is called bait-and-switch, and in many (if not all) instances, is illegal.

Second of all, to the person who claimed Best Buy received the "A" model screens, etc., this is complete crap. It is true that manufacturers produce different quality products, and some are exclusive to particular merchants. However, a Sony KD-L46XBR6 for instance, is the same EXACT model in Best Buy as it is in other stores. There is no difference in the screen quality in the same exact model.

Third of all, to the individual espousing the theory that 1 or 2 manufacturers make the screens for all, this again is complete crap. I wish I had a dollar for every person who told me that. It is complete NONSENSE. The TECHNOLOGY to make the screens may be shared (Samsung and Sony for instance SHARE A FACTORY), but by no means are they making the screens for each other. Most people could not name the supposed 1 or 2 manufacturers if they had a gun to their heads.

Alternatively I have heard that LG and/or Sharp make all the screens. Again, completely untrue. All manufacturers produce their own and in differing qualities. There are different features offered by each manufacturer (SONY has XBRs, Samsung has their 650 and 750 models with the Infolink technology, etc.) which can account for big price differences between seemingly comparable models.

Long story short(er) - If someone offers you the same exact model television as a major competitor at a DRASTICALLY reduced price THERE IS A PROBLEM WITH THAT OFFER.

Think of this - If a company has a large amount of stores, they can buy a larger amount of product from a manufacturer. Most companies offer bulk discounts to retailers, making it possible for the large stores to offer better discounts. If a "Mom and Pop" store offers the same exact product for less, shouldn't that ring some bells? How could they possibly buy for less than the big guys?

If it was a matter of the larger stores being overpriced, again most have a policy of not letting the customer "walk", i.e. leave the store without purchasing. If store A is offering the product for less, store B will match that price (sometimes beating it) so that you purchase right then and there. They do not want you to go back to store A, or go search for a lower price elsewhere. If it is not possible for store B to match the price without taking a major loss, then there is a problem with store A's offer. Either it is on a clearance, is an"open-box" item, or it is a bait-and-switch scam. Buyer Beware.
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#4 Consumer Comment

Typical - You think you know more than you do

AUTHOR: Kevin A - (U.S.A.)

First of all, to the original poster, having worked in a retail store similar to Best Buy for years, the standard policy is to match prices on IN STOCK items from other merchants. If the item is not in stock, you CAN NOT get it for that price at the store advertising it. There is no reason for any store to match a price you cannot get.

"...it just to happened that they were not in-stock, but happily offered another make and model." This is called bait-and-switch, and in many (if not all) instances, is illegal.

Second of all, to the person who claimed Best Buy received the "A" model screens, etc., this is complete crap. It is true that manufacturers produce different quality products, and some are exclusive to particular merchants. However, a Sony KD-L46XBR6 for instance, is the same EXACT model in Best Buy as it is in other stores. There is no difference in the screen quality in the same exact model.

Third of all, to the individual espousing the theory that 1 or 2 manufacturers make the screens for all, this again is complete crap. I wish I had a dollar for every person who told me that. It is complete NONSENSE. The TECHNOLOGY to make the screens may be shared (Samsung and Sony for instance SHARE A FACTORY), but by no means are they making the screens for each other. Most people could not name the supposed 1 or 2 manufacturers if they had a gun to their heads.

Alternatively I have heard that LG and/or Sharp make all the screens. Again, completely untrue. All manufacturers produce their own and in differing qualities. There are different features offered by each manufacturer (SONY has XBRs, Samsung has their 650 and 750 models with the Infolink technology, etc.) which can account for big price differences between seemingly comparable models.

Long story short(er) - If someone offers you the same exact model television as a major competitor at a DRASTICALLY reduced price THERE IS A PROBLEM WITH THAT OFFER.

Think of this - If a company has a large amount of stores, they can buy a larger amount of product from a manufacturer. Most companies offer bulk discounts to retailers, making it possible for the large stores to offer better discounts. If a "Mom and Pop" store offers the same exact product for less, shouldn't that ring some bells? How could they possibly buy for less than the big guys?

If it was a matter of the larger stores being overpriced, again most have a policy of not letting the customer "walk", i.e. leave the store without purchasing. If store A is offering the product for less, store B will match that price (sometimes beating it) so that you purchase right then and there. They do not want you to go back to store A, or go search for a lower price elsewhere. If it is not possible for store B to match the price without taking a major loss, then there is a problem with store A's offer. Either it is on a clearance, is an"open-box" item, or it is a bait-and-switch scam. Buyer Beware.
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#5 Consumer Comment

You saw a good price and wanted a better one

AUTHOR: Aaron - (U.S.A.)

You didn't read the price match or you would have understood the policy. Next time buy it where it is on sale and stop trying to get a company to loss even more money for you.
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#6 UPDATE Employee

They dont HAVE to do anything

AUTHOR: Iworkhere2 - (U.S.A.)

Best buy has the right to refuse service to anyone. And I'm sorry, but no where does it say " Hey, we'll price match anyone and anything!!" Its a 4 billion dollar company and if they want to stay that way, sometimes you have to say no. You were lucky to even get an offer of $300.00 off. Everyone has to make money and by price matching every joe shmoe, we never would.

Relax and order your TV somewhere else.
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#7 Consumer Suggestion

suggestion - don't buy anything from Best Buy - or HH gregg for that matter

AUTHOR: Memyself&i - (U.S.A.)

yea - no price matching on Black Friday. I guess that's not common knowledge.

to the poster saying Best Buy gets the high quality sets - give me a freakin break!!! LOL.

Last time I looked BB stocks Insignia, Dynex, Olevia, Westinghouse and others. Since you are a Best Buy employee, we can only assume you're the atypical BB employee - a 16yr old girl with no tech knowledge.

The *real* truth is this - all LCD HDTV's are "throw-away" TVs with 1-2yr average lifespans. If you purchase a "quality" set - ie. Samsung, Sharp, Panasonic, - you get a longer and better warranty. I would say Sony is a quality manufacturer but they're not. They were only briefly rated #1 because of their aggressive advertising campaigns. As soon as Samsung caught on and did it themselves they quickly took over at #1.

Make no mistake - only 2 or 3 manufacturers make all the TV's components and then slap on the brand names and sell them for huge premiums. The added costs equate to more features and the longer and better warranty coverages. Which of course, you have to ship the TVs if it's out of the 1yr period which completely offsets the purpose of the warranty. They all know what they're doing. Consumers don't.
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#8 UPDATE Employee

Not on black friday...

AUTHOR: Amanda_fl - (U.S.A.)

I don't know where this is posted for customers, but like other retailers, Best Buy does not price match anything on "Black Friday" or Saturday.

Also, they don't match the price plus 10% off. Read the price match policy carefully. It states that if you find a lower price AFTER making the purchase, they will refund you the difference plus 10%. Very different.

Anyway, you're lucky Best Buy even offered to give you any kind of discount.
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#9 UPDATE Employee

Terms of Price Match Policy

AUTHOR: Jaxbert - (U.S.A.)

I work at Best Buy, and from my experience, we ALWAYS try to price match no matter what, as long as it makes business sense.... even if it is outside the normal terms of a price match.

Generally speaking, Best Buy will match a LOCAL competator, and it must be in stock. After all, if you can't get it someplace else because they were blowing the item out to get rid of it... why should we take their loss too? Their advertised special is no good if they only had two of that particular item and it sold out. Many stores will actually advertise that have an insanely small quantity of.... just to get you in the door.

In spite of all that, we will still try to keep the customer happy... if possible.

Also, as a side note, it has to be an IDENTICAL item. HH Gregg does not get the same quality TV's as Best Buy. When manufacturers make huge sheets of LCD panels, they create a grid and rate the sections. The most perfect areas are used for top-of-the-line "Elite" series.... the $7,000.00 TV's.

The standard consumer TV's are rated from A down to G. Best Buy gets the A's. Circuit City gets the B's. HH Gregg, Sears, and others get the C's. Walmart gets the D's. Below that end up on the black market to rip you off on those too-good-to-be-true deals.
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