- Report: #980723
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy
Best Buy13141 City Station Drive Jacksonville, Florida United States of America
Best Buy takes your money and you get nothing Jacksonville, Florida
*Consumer Comment: No more Buy Back
*Consumer Comment: How much are you expecting?
The program was supposed to allow me to "sell" my Kindle Fire and purchase a new one when/if one came out. The Kindle HD has come out.
I went to "sell' my Kindle Fire to purchase a Kindle HD, in December 2012. First I was told no such program exists. I asked the cashier to please look it up because I was sure I purchased this additional option. When she did, she confirmed I, did indeed, have this. She proceeded to look up the amount that I would be given for my Kindle and promptly told me that I would get a whopping $32 for my Kindle Fire.
My Kindle Fire is better than "like new" it has been in a case, since the first week I purchased it. It has a screen protector on it and I use a stylus to maneuver the screen. In other words, my Kindle Fire has only been touched by human hands, maybe 3 times since I've had it, but for Excellent condition, I was offered $32 dollars. I still have the original packaging and everything.
The cashier also informed me that they no longer have this program, now they have a "Trade-In" program. When I inquired as to the difference in the two programs, she said..."You don't "PAY" for the Trade-In program.
This report was posted on Ripoff Report on 12/11/2012 05:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/Jacksonville-Florida-/Best-Buy-takes-your-money-and-you-get-nothing-Jacksonville-Florida-980723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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