• Report: #307825

Complaint Review: Best Buy

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  • Submitted: Sun, February 10, 2008
  • Updated: Tue, March 18, 2008

  • Reported By:annoymost New York
Best Buy
5001 Northern Blvd LIC NY 11101 LIC, New York U.S.A.

Best Buy Store 478# "stay away' LIC New York

*Author of original report: OMG

*UPDATE EX-employee responds: how to get a new device

*UPDATE EX-employee responds: how to get a new device

*UPDATE EX-employee responds: how to get a new device

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Stay away from this store

Best Buy Store #478
5001 Northern Blvd
Long Island City NY 11101-1003

Is all started in November of 2007 i bought a logitech model Z-2300 and it was also during there "special holiday policy" so moves to February 2008 my "wired volume controller" malfunction so i call logitech and i told them what happen the 1th one was an idiot by asking "Rhetorical Question" and i told him that he ask another dumb question i will hang up and guess what he did so i hang up and i dial again and i got another and he help me and after about 15min he told me that he cant replace that item but he told me to sent that "defective" item and he sent me a whole new unit but i was not thrill so i told them that i call best buy

so i call 888 best buy customer service and after i explain my situation and the they inform me that this "special policy" expired but they will make an exception and extended the policy for me and make a note say "888 best buy customer serv approve this return to this store"

so i when down to the one store that have more problem "this store" so i got down there i told them what happen and the lady stonewall me and refuses to accept this return even thought i want the same item and 888 best buy approve them return they refuses so she told em to call 888 again and i call in the store and i spoke to another reps from 888 and i explain what happen and he told em to get the lady and he spoken to her but i didn't listen into the conversation but she got i guess a manager and after this manager spoken to the guy he spoken to me and approve "as a courtesy" and i got my replacement

"a rant against best buy"
This store and myself have bump head too many times when will best buy company will take a look at my many compliant about

1.Customer Service Assoc "LIED & DECEIVE" me as a consumer

2.They will hired "so cal" untrain technician with the soul purposes of make money to the company

3.Manager / Salespeople are rude and disrespectful and some are racist "oh yea racist" including while I'm in this store they watch me if I'm a criminal or thief

4.When i ask for an assistance to get an item they will "not help me or assist me" and to get any help in that store is at customer service and then you will get help because they want me to leave them alone and i go on merry little way

5.Store like #478 refuses to accept return even thought 888 best buy approve it and to set up the arrangement

so remember is
Best Buy Store #478
5001 Northern Blvd
Long Island City NY 11101-1003

Annoymost
annoymost, New York
U.S.A.

This report was posted on Ripoff Report on 02/10/2008 05:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/LIC-New-York-11101/Best-Buy-Store-478-stay-away-LIC-New-York-307825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

OMG

AUTHOR: Annoymost - (U.S.A.)

You must be one of thought that "kiss up" to best buy and how great this company


listen "real clearly" if you read and speak "English"

i call best buy 888 customer support and have them authorize because this particular store will lied and cheat and weasel out from there set policy during the holiday season when i call 888 and explain my problem with this unit and she was going to help me i got the "name / ext / case number" that who i was dealing with and that she even will sent a message "via fax or e-mail" saying that she authorize this items but when i got down there is turn out to be a lied and this store accuse me of "fraud" even thought i have all the "information" and they "customer service" make a big fusses and "refuses" to exchange this items and i told them to call "888 best buy" which they refuses but i have to talk to them and so i did and i waited for 15min and while i waiting i was being watch by best buy management and i felt i was being harass by them

but anyway i got a gentleman on the line and i told him to hold on and i when up to the rude hispanic lady that i was dealing with and i told her that this guy want to talk to you and she spoken to him and after 5 min she when away and i pick up the phone and i ask what happen and he told me that she need to get a manager and this other hispanic lady " who is a idiot" spoken to this guy and they talk and she ask who is "such such" which i'm next to the phone and told me the guy want to talk to me and he said he will accept this return "only reason is that original lady should never authorize the return" so i return the defective speaker and when back but also this raise another problem there are 5 boxes out of 4 one was still seal by the manufacture and the other 4 were seal by best buy tape "and that is against the laws to sell open box items as new items"

so i got my item and left

so recap

1.888 best buy lied about authorization and never sent any information about taking this back "with the holiday policy"

2.store #478 accuses me of fraud by deception and make this whole thing up

3.best buy management was harass me by watch and observing me

4.best buy hired rude and disrespectful people that work in this store

5.best buy sell open box item as new "which is against the laws" check the statue in nycdca
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#2 UPDATE EX-employee responds

how to get a new device

AUTHOR: Kristy - (U.S.A.)

just to clarify some things for others reading this post. Best Buy normal return policy is 30days. an exception was made for the holiday season for any purchases made before 12/24/07 they could be returned by 01/30/08 The customer service reps at 1-888 Best Buy (who are outsourced employees) have NO authority to tell a Store manager what to do or make promises on behalf of the store. although it is quite common for store managers to "get rid of customers" by telling them to call the 1-888 phone number. The only exception to this, if a store manager recieves an email from the CEO office /Executive Resolutions dept

in this case, your under the MFG warranty.. the store manager could have simply refused to do the exchange, then called the police & had them drag you out of the store, but because your a minority that probably didn't want to be viewed as being racist so they made an exception to the policy, did the exchange and probably placed a note about you in your customer profile.

regarding your question about "never getting any help" I don't believe it's a race issue.. the problem is Best Buy (along with most retail stores) didn't have a great holiday season.. most stores fired all of the seasonal staff.. and most full time workers now are at 32hrs -vs- 40+ hrs a week and part-time is now 10-15hrs) so waiting in line 20-30mins to return an item is common.. stopping another employee and asking "excuse me.. can you get some more people to help, we have been waiting forever" is completely useless.. so that employee will probably totally ignore you and walk away or if they do respond to you.. they might call a manager who will either take 10-15mins to showup due to handling other issues, or simply never come.

to be honest I HATE calling tech support in some 3rd world country, but remember they have the power to give you free products, or a replacement item.. so you have to be polite and play the 2hrs on the phone game. if your disrespectful to them like you were they will simply hang up on you.
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#3 UPDATE EX-employee responds

how to get a new device

AUTHOR: Kristy - (U.S.A.)

just to clarify some things for others reading this post. Best Buy normal return policy is 30days. an exception was made for the holiday season for any purchases made before 12/24/07 they could be returned by 01/30/08 The customer service reps at 1-888 Best Buy (who are outsourced employees) have NO authority to tell a Store manager what to do or make promises on behalf of the store. although it is quite common for store managers to "get rid of customers" by telling them to call the 1-888 phone number. The only exception to this, if a store manager recieves an email from the CEO office /Executive Resolutions dept

in this case, your under the MFG warranty.. the store manager could have simply refused to do the exchange, then called the police & had them drag you out of the store, but because your a minority that probably didn't want to be viewed as being racist so they made an exception to the policy, did the exchange and probably placed a note about you in your customer profile.

regarding your question about "never getting any help" I don't believe it's a race issue.. the problem is Best Buy (along with most retail stores) didn't have a great holiday season.. most stores fired all of the seasonal staff.. and most full time workers now are at 32hrs -vs- 40+ hrs a week and part-time is now 10-15hrs) so waiting in line 20-30mins to return an item is common.. stopping another employee and asking "excuse me.. can you get some more people to help, we have been waiting forever" is completely useless.. so that employee will probably totally ignore you and walk away or if they do respond to you.. they might call a manager who will either take 10-15mins to showup due to handling other issues, or simply never come.

to be honest I HATE calling tech support in some 3rd world country, but remember they have the power to give you free products, or a replacement item.. so you have to be polite and play the 2hrs on the phone game. if your disrespectful to them like you were they will simply hang up on you.
Respond to this report!
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#4 UPDATE EX-employee responds

how to get a new device

AUTHOR: Kristy - (U.S.A.)

just to clarify some things for others reading this post. Best Buy normal return policy is 30days. an exception was made for the holiday season for any purchases made before 12/24/07 they could be returned by 01/30/08 The customer service reps at 1-888 Best Buy (who are outsourced employees) have NO authority to tell a Store manager what to do or make promises on behalf of the store. although it is quite common for store managers to "get rid of customers" by telling them to call the 1-888 phone number. The only exception to this, if a store manager recieves an email from the CEO office /Executive Resolutions dept

in this case, your under the MFG warranty.. the store manager could have simply refused to do the exchange, then called the police & had them drag you out of the store, but because your a minority that probably didn't want to be viewed as being racist so they made an exception to the policy, did the exchange and probably placed a note about you in your customer profile.

regarding your question about "never getting any help" I don't believe it's a race issue.. the problem is Best Buy (along with most retail stores) didn't have a great holiday season.. most stores fired all of the seasonal staff.. and most full time workers now are at 32hrs -vs- 40+ hrs a week and part-time is now 10-15hrs) so waiting in line 20-30mins to return an item is common.. stopping another employee and asking "excuse me.. can you get some more people to help, we have been waiting forever" is completely useless.. so that employee will probably totally ignore you and walk away or if they do respond to you.. they might call a manager who will either take 10-15mins to showup due to handling other issues, or simply never come.

to be honest I HATE calling tech support in some 3rd world country, but remember they have the power to give you free products, or a replacement item.. so you have to be polite and play the 2hrs on the phone game. if your disrespectful to them like you were they will simply hang up on you.
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